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March 2024 by Mary McCray
So I went in Your Parkway, Plaza store today to look for some foundation. I didn’t have a high budget for this particular day. First time I went in. None of the employees acknowledged me. Three of them were standing together by the Mac area, chatting with each other I walked around your whole store NONE still no greeting no welcome no nothing , so I walked out, turned around and walked back in this time a older woman with the Ulta name tag came and asked me if I needed help. I explained to her that I couldn’t really afford the high-end makeup that I usually get and had to find something less expensive and had some questions, about the products on the other side of the store, Maybelline, etc. she told me that she doesn’t know anything about that because she only works on the high side, the more expensive make, then she turned around and proceeded to walk away from me.So then I walked out again, then walked back in, and a woman by the name of Erica, who did not even work for Ulta she worked for a third-party helped me find what I was looking for gave me excellent customer service And that’s why I’m writing this review whether I buy a five dollar tube of lipstick or a $50 compact I’m still a customer in your store and should be treated with the same customer Service thank you Erica for for your assistance! But after today’s experience, I won’t return to the store because apparently you’re not buying the high-end you’re not worth their time…..
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February 2024 by Chase Koop
Rosie pierced my daughter’s ears. She was super professional and highly experienced. We had great results and a great experience!
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February 2024 by Jose Antonio Morgan
Axel cashier really RUDE, she ignored me, and then she laugh at me when i asked her to open another register because it was a line and she was doing nothing sitting on the floor below her register, hiding from people. Of course we left without buying anything, done with Ulta... 1 star is too much... 0 stars that is what this store deserves!
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February 2024 by Arisdelsy Solorio
Sucks!
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January 2024 by Angela B
Just went from almost 4 feet of hair to having most of my head buzzed. Rosanne took great care of everything I wanted and needed done. Super gentle and accommodating.
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December 2023 by Aseel Nadhum
Perfect
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November 2023 by Ed Gibson
Well , considering I'm not a mall person at all , I went looking for some perfume for my fiance, and as I walked in the mall, Ulta beauty was the first store I came to. So I decided to stop and see if they had the perfume that was asked to get . So fortunately for me this was a good call. They had what I was looking for plus I picked up some perfum for my fiance and cologne for me. $500 dollars later, I'm walking out the door. The lady who helped me was very pleasant and understanding of my needs . For you ladies this is the store for you . Men they do have a variety of colognes but it's mostly women's stuff in the store . As uncomfortable as I was, the lady made me feel more at ease . So kudos. But it's located at the Parkway Plaza in El Cajon on Broadway. Enjoy
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October 2023 by Nicki
Store is located near H&M, Five Below and jc penny in case Google dropped you in a not close entrance like it did with me.
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August 2023 by Jill Saad
Julie carefully listened to my needs then hand picked perfect products I otherwise never would have tried. Her spot-on recommendations, personalized service and product knowledge made for a 5-star experience. Thank you, Julie! I’m using and enjoying every product you selected.
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August 2023 by Malena Settles
Hard to find! Put Waze, apple, and Google maps and I had to walk the whole mall. Should’ve trusted my gut and drove around the whole mall to just pick up an order.
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August 2023 by Kimi Alb
I know truly nothing about makeup but needed to pick some up for a theme event and Gabi helped sooooo much! I showed her a picture of the look I needed and she personally walked me to each product I needed and answered all my questions thoroughly. Thanks to the whole team for being so kind and helpful :)
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August 2023 by Safia Hasan
Big shoutout to Mariam for helping me with my Ulta account. I’ve had an issue of having two accounts with Ulta which makes it hard to accumulate points if I forget which one I should spend the most on.Mariam proposed to help me with merging them so I only have one. I’ve been a customer at Ulta and their stores for YEARS with this problem. This was the first time an associate offered to help me with it. She was incredibly knowledgeable on how to navigate their app, website, and system. The type of help that Mariam provided is SO rare—I wish this was my home location!
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July 2023 by Melissa C
Was in here recently and had horrible service…. This is the ulta nearest to me.. so I usually go to this one… when I need to go in and get something real quick it’s fine.. if I need help like I needed this last time it wasn’t I realized quickly how rude some of the people are who work here.. as I needed to get colored matched for a certain brand .. I asked 2 different employees for help..ONE BEING I FOUND OUT BEING THE MANAGER LIZETTE I BELIEVE WAS HER NAME .. they both brushed me off …said they would be right with me..as no one ever came back.. I saw both woman in different parts of the store talking to other employees laughing and going on about an incident that happened earlier … yes I was ease dropping lol .. but what got me was they weren’t busy at all… so I went to my other other ulta store I love further from my house and Sephora and got what I needed with a lot of help! This store is ok if you need to rush in and grab something ..definitely not if you need help unless they are showing you what area a product is in!
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July 2023 by Marlena Daniel
I made a mistake and came here to get my hair cut. I was better off going to Supercuts or even having my blind cousin do it . The bad service started the moment I walked in. A white middle aged woman with brown and chunky blonde highlights with tattoos and I think blue/green eyes( forgot her name ) started with an attitude. First thing she said is “it’s $77 for the haircut.” With an attitude. I said “ yeah that’s fine and I just wanna trim my hair.” She said “well a haircut is a haircut.” That should’ve been my sign but I needed a cut so I kept being nice and continued. She took me in and first thing she noticed were my Yeezys and all of a sudden she was super nice and talking to me as if she wasn’t so rude 2 minutes ago. First I asked her to trim my hair then I said nvm I’ll just have some changes so I asked for long layers. She didn’t care and seemed like she didn’t listen to what I wanted and kept calling me honey, my long layers that I wanted turned into choppy short layers. I’m on the verge of tears when I told her that is NOT long layers my hair is so short now, she called me honey again and started to talk down to me like a child about hair and tried to make excuses as to why my layers were short. Never coming back here again.
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June 2023 by Yurianna Sandoval
Horrible customer service, employees are very rude, if you wanna shop in peace never ever go to this location again.
