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March 2024 by wissam georges
great customer service and great work as wellthank you,
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March 2024 by Ana Mayorga
Thank you for the amazing service. Wish my insurance company was as amazing as caliber team. On top.of it and great overall experience. Will definitely recommend and come back again if I need to
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February 2024 by Cristine Estrada
Randy Davis was super helpful. He kept us informed the entire process. He went above and beyond the usual service.When we went to pick up the car, he went over everything, and made sure we understood. Usually you just go to pick up your car, and are handed your keys and paperwork and bye.Would 10/10 recommend him and Caliber!
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August 2023 by Lori Durham
Caliber Collision on N. Johnson in El Cajon was an excellent experience. The staff are professional, keep you informed of the dent repair progress on your vehicle. They were knowledgeable, polite and respectfully answered my questions. I would highly recommend taking your vehicle to this location if accident repairs are the kind of service you desire. My car was returned to me looking professionally repaired.Services: Painting
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August 2023 by Leviathan
Zero stars if I could.I initially took my Mazda CX5 in for insurance repair work on the front driver door. Dents were removed and paint work done. After getting the car back, approx 1mo later we notice the edge of the front door was making noise and chipping from opening and closing door. I took the vehicle back for warranty work. They fixed the misaligned door and repainted the edges in two days. (They removed the door initially for paint work) My wife picked up the car when it was done. Next day, I go and inspect the work and find several paint imperfections and unevenness from mickey mouse paint work. So complain to management inorder to make this right, so they took the car back once more to correct the finish. So now, present day, I picked up the car yesterday, everything seemed fine paint work was good, passable but not perfect. (could still see masking paint lines from not blending properly) at this point I was happy that it didn't look horrible like before. Today, this afternoon I close my door and the exterior door lock cylinder falls out and hits the floor. They forgot to properly tighten the bolt to the lock when they put everything back together the first go around. How the cyclinder lock stayed in place and not fall out surprises me, unlike their horrible attention to detail and quality control skills. So called them immediately, as they were closing in 15min and spoke with the front desk gentleman. He had stated that the techs, manager and service writer already left for the day and he provided me The managers email for follow up. Let's see if they screw up a third time. Once everything gets resolved hopefully, I will not be returning. I don't care if it's under warranty or not. Zero trust. During these instances I never asked for anything more than to do the job correctly and not rush.Gabriel2016 Mazda CX5Service: Painting
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August 2023 by Dan Martorana
Just a quick appreciation to Caliber Collision for the exceptional work performed on my Jeep Trailhawk. Special kudos to Alfonso who in my opinion exceeded my expectations in keeping me updated, allowing me to see the work being done mid-point (where I got to thank each tech working on my vehicle), and tracking down backordered parts getting my vehicle back before the rental car time expired. My story started with the battery dying in their parking lot upon dropping it off for repair. What are the odds. So far so good as the paint blending and put back, which included recalibration of all of the sensors, panel alignment etc. exceeded my expectations. 10/10.Services: Painting
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August 2023 by Gilbert R.
My car was serviced here at Caliber Collision and the service was absolutely great. They were very fast and the service was great. Thank you Caliber.
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August 2023 by Terry C.
They made a bad situation painless. Alfonzo provided consistent update and detailed explanation for all repairs. They truly strive to make the customer deal with less problems than necessary.
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July 2023 by Julio B.
Our car was worked on at Caliber after an accident no fault of ours. They were timely and Trevor kept us updated throughout the process. When we picked up the car, it was like new. He even looked at some scratches on our other vehicle and tried buffing it out. His customer service was personable, attentive, and much appreciated.
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June 2023 by Jocelyn P.
Michael was extremely helpful, professional, personable, patient, knowledgable, & communicated with me the entire time Calliber had my Jeep. They even finished the repairs sooner then the estimated date. The entire Calliber Collision Team is great. Thank you so much. I have used Calliber Collision for all my vehicle repairs for at least 15 + years. I highly recommend them. Thank you Team Calliber I appreciate you guys.
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June 2023 by Dee P.
Second time I've had to use this shop. I can't say how wonderful the experience has been! Michael and the crew really took great care of me and my car. I highly recommend caliber collision
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June 2023 by Izzy M.
I received the best customer service and a gentleman by the name of Tony in the front office made sure to answer all of my questions. Thanks for an outstanding job.
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June 2023 by Anayeli Delgado
I brought in my truck for a repair and paint. The shop was great and everyone was extremely friendly. Michael made the process simple and explained everything well. He worked on my car to make sure the process was quick. He even called me on a Saturday, when the shop was closed. I was always able to speak someone when I called, including the shop manager Dale. This was a great experience. My truck looks great with the repair.
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June 2023 by Luiza Khazanovskaya
I was extremely satisfied with the kindness and professionalism of this business! Trevor was very helpful and kept me updated on the entire process. Will definitely be coming back for future maintenance and/or if I need anything fixed!Services: Air & cabin filter replacement
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June 2023 by Angelica H.
My car was crashed into, and i was sent here. Michael, Dale, and the whole team at Caliber were very helpful and caring. My estimate was done quickly, and he was thorough in explaining what needed to be done. He spoke to my insurance agent about the repairs and the rental company about my rental. This process was so much easier than I imagined. My car repairs look great. thank you, Caliber!
