September 2021 by Robert B.
I rented a car from budget and pre-paid all fees in advance. Upon attempting to pick up my rental I was denied the rental and given a BS excuse, even though I have rented cars many times from multiple companies over the years. Steer clear of Budget car rental as even with their discounted rental rates they don't live up to the business model of quality customer service and from what I've seen from other reviewers Budget car rental should not be in business. In addition, as of today, I still have not been refunded the money that I spent on the car rental.
September 2021 by Mohamad al rahmoun
Bad customer service.. rude.
March 2021 by muatasim suhail
If there is something below one star available I would pick right away, very bad customer service, I did the reservation online a week ahead and I got a call two hours before the pick up time informing me the car is not available and they don’t have any car to provide ,I think his name is Don, he advise me to go to the airport to pick up a car so I went to the airport and they told me they are a private agency and their system is separated from this location , they can’t provide me with any car so I have to call the corporate and they did the modification and they send me near from the hotel circle to pick up another car , but the cost was tripled I was so mad but I had no other choice! I will never deal with them again.
February 2021 by Amber B.
I called JUST to see how much they could give me a deal for. Still debating if I will rent a car. IF I needa car to rent! Well, I called an talked to the operator man. He kept telling me I need to make a reservation to get the price! Nonsense! So I say I needa car for sure and what deal he can hook it up because your homie a little short okay. Now I'm not saying I'm a broke but going through some things at the moment. A little bit of a rough time ok! So I say this to get that good deal but operator dude tryin to quote me too dog on much! I told him forget it! He tryna be funny saying order him a pizza and he'll hook it up. Who jokes at a time like this?! I don't have time for these games little man! I ain't even got nowhere because pizza needin ass was trying to scam me! I plan on calling a higher up because it seems they are bait and switch. Call for a quote and get conned into sending a pizza! Shady fools!
January 2021 by Phuong T.
THIS LOCATION HAS 1.5 STARS, HOW ARE THEY STILL OPEN?!?!?
I've actually never had issues with Budget before until I rented a car from this location. Nicholas helped us when we were picking up our car but he is the most incompetent human being ever. He didn't even hand me my rental agreement until I asked for it. The rental agreement he gave me originally didn't list the name of the additional driver, which is what I needed. I don't understand why some Budget locations don't include the additional driver's name on the rental agreement. Anyways, so now I need a copy of the rental agreement that lists the additional driver's name. I called a few days after I returned the car and he LEGIT told me that "we're not able to provide rental agreements after the car has been returned." WHAT A LOAD OF CRAP! Because of that, I had to reach out to customer service and it took 11 days for them to reach out to this location to get a copy of my rental agreement. AND THE RENTAL AGREEMENT STILL DOESN'T LIST THE NAME OF THE ADDITIONAL DRIVER.
August 2020 by Tina Cooper
Nice and courteous staff
July 2020 by Glen Cook
It's Avis now. I wasn't happy with this place of business. I made a reservation for a car. I received a confirmation number and time to come over to pick it up. I was clear that I was going to use the car to Uber. When I got to the store they informed me that they didn't have Uber car's. They would give me a car, but I couldn't use it to Uber. Now that is what I made the reservation for. They wasted my time by not allowing me to know that. It even has Uber signs in the store. I ended up going to another business to get a car.
July 2020 by Patricia Price
It was a quick and easy process to rent a van there- friendly staff
June 2020 by Rece L
I got into a car accident and my car got totaled. I went to this location to rent a car to get to and from work. I LOVE this Avis/budget. The employees go above and beyond to get you in a rental car. Thank you Chris and everyone else that's helped me.
May 2020 by Cathy Martir
The second time I used this rental. And I will be using them again further
March 2020 by Johnell Chessman
Chris helped me and went above and beyond what was required of him. Even during a busy, stressful few minutes he handled himself very professional and I would highly recommend This location because of Chris!
February 2020 by Lourdes Pacheco Rojas
Well this rental place wasn't the greatest experience I rented a ford fusion and ended up receiving a Hyundai elantra and when they gave me the car it was empty on gas and it smell alot like cigarettes. And was dirty inside . There was no way for me to turn in the car in empty gas since i drove from san diego to Tucson so they basically got free gas and im still currently waiting for a 15 dollar return due to the fact how they gave me the car plus the guy look like he was in a hurry and rush to do the inspection.
February 2020 by Maggie M.
I just wanted to let you all know that I'm the BIGGEST (not in size, thank you very much!) fan of Avis/Budget Rent-A-Car in El Cajon at Parkway Plaza. I rented a car for a week, and I checked out ALL of the rental car agencies in San Diego, but this was the best priced by far!!! And the car wasn't the usual little Focus, or whatever small car they always have for your driving displeasure! They hooked me up with a brand new Ford Fusion, having less than 20,000 miles on it. Awesome.
I can't say enough great things about Chris, the man in charge at the counter! He goes out of his way to help you out with anything and everything you might need. I hope Budget knows what a fantastic employee they have in Chris! I'm going to use Budget every single time I need a rental car. I suggest that you do the same!!!
January 2020 by Adnerb Y.
Chris is absolutely wonderful! Explained everything thoroughly, took time to take great care of me. Will be renting all my cars from this company and location. Thanks Chris for being kind and helpful! Love the car also, clean and safe!
December 2019 by Wendy Klusman
Great customer service