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March 2024 by Cortney F
Super easy, fast and professional! Great team members and Nick always goes above and beyond to make sure that everything is up to par! Highly recommend this company
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March 2024 by Tory B.
The guy working here is rude and lazy and had the worst attitude. Makes people feel like we’re inconveniencing him just by asking questions. Do not go here!!
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March 2024 by Waleed Atrushi
The location in Fletcher Parkway El Cajon the worst service ever we were greeted by a young man by name Nick chewing gum didn’t care, and I had a bad attitude towards us
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March 2024 by kirby hollis
Car exterior was super dirty, no damage check, and then overcharged on credit card by $20 after return. Called customer service but gave up - wasn't worth the hassle. Wouldn't rent from them again.
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January 2024 by Mark
Always amazing service at this location. The manager is great and gave us a free upgrade, and the car was brand new. Highly recommend this Avis store, so much better then the airport. We will be back again for sure.
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January 2024 by Ric
I reserved a hybrid car the night before rental. When I picked up the car the Avis rep said he didn’t have any hybrids and I would have to accept KIA Soul. I pointed out that the Hybrid costs more and I was being charged the higher price. Avis rep shrugged his shoulders and told me if I cancelled then attempted to make new reservation the price would be even higher. The Avis storefront in Parkway mall was closing so I accepted the Soul. Avis rep gave me keys, explained nothing and did not even walk me to the car to inspect with me. I inspected the car alone and took pictures of some white paint on some of the windows. I scheduled to return the car at the Berkeley, CA location on Gilman Street, when I arrived the storefront was abandoned, locks on the gates 90 minutes before scheduled close time. I had to race to Kittridge location which closes 60 minutes earlier than the Gilman location and required a pay for an Uber to drive me home.
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January 2024 by Traci Tripes
Pretty much the worst customer I have experienced as an Avis Presidential member. Went in, they did not have the pickup I reserved. The guy at counter looked like he just got out of bed with his dirty sweatshirt. Gave no care that he didn’t have what I needed. Couldn’t answer basic questions about the truck he did have, and told me I could go outside and look for myself. Lazy, entitled, looked like he wanted to be anywhere but there. Will be filing a complaint with Avis Corporate. Do not rent from here.
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December 2023 by Yerat Cervantes
Decided to rent a Tesla for a week from this location due to the fact I have a friend that lives nearby. The pickup process was smooth the car itself a mess. The car was dirty inside as though it has never been cleaned and there were several stains over the sun visor and seats. The cup holder looks like it had seen better days and worst of all, the tire pressure was low on every single tire as you can see from the pictures when I picked it up. I would've asked for another vehicle but it was an emergency. A far cry from the Avis rentals I get from the San Diego airport.Edit: Avis left a positive comment on a 1 star review.
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December 2023 by Derrick S
Dropped the car off at this location with a full tank of gas from a gas station about a mile down the street. I noticed I was charged four gallons of gas and the receipt showing that I did not drop it off with a full tank, even though I did.When I called them about it, a man just said to call their 1800 number.I would not recommend this location as they will scam you out of your money. I got a refund from corporate.
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November 2023 by Eva
Great customer service at Avis at the el cajon location. They’re super fast and efficient. I would strongly recommend them to family and friends.
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November 2023 by Kevin Schwanek
Failed to provide a similar size car that was booked, asked for a mid size suv and they gave me a charger. After arguing with the man at the desk we gave up and said we would take it. Upon getting to the car it was not clean inside. Ended up just giving them the car back to avoid charges. Would not rent through ever again.
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October 2023 by Alex T
Rented from lax to this location. Instead of $60.14 got charged $200. SCAM ALERT. When I called told me they charged me for full tank of gas, when I returned car with full tank back. Not sure if it's lax location or this one that's pulling this game here but BE WARNED!
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September 2023 by Nicole Bey
Great service showed the rep my concerns upon dropping my rental. Had me in and out very happy with the customer service I received today.
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August 2023 by Jim Bounds
I just had another fantastic experience at the off-airport rental car agency, all thanks to the exceptional service provided by Nick, the service manager! This isn't the first time I've rented from the Avis/ Budget El Cajon location, and each time, Nick's professionalism, attention to detail, and friendly demeanor have truly stood out. He consistently goes above and beyond to ensure a seamless and enjoyable rental process. I will be back soon!
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August 2023 by Maggie R.
Do not rent a car from this local avis rental. They are unprofessional, rude. I had rented a vehicle for pick up at 9am when I arrived at about 9:45am they said they had rented the vehicle to someone else and had no more availability for any other vehicles. Rent your vehicle from corporate avis for a different experience. Stay away from this place.
