-
September 2023 by Octet
Buyer Beware….I suppose it goes without saying, but this is a used car dealer. While my transaction went smoothly and I paid a good price for the year/make/model of my vehicle, this is assuming the vehicle is in good shape.Unfortunately, the vehicle I got is a bit of a mess. The vehicles here are mainly from auction and can be from out of state. As a result, Pacific West doesn’t know the history, or atleast I hope they don’t. The vehicle I purchased has multiple electrical issues from busted fuses to an Air Conditioner that doesn’t blow cold at idle. The engine also overheats at idle & the passenger side airbag sensor doesn’t work. This last thing I believe to be a major issue. Also, when I purchased the vehicle, the tires were at the wear bars. Having worked at a dealer, our owner refused to sell vehicles with obvious problems like non serviceable tires for fear of a lawsuit.Again, my purchase went smoothly, I had a good customer experience, but the vehicle I got sucked and has problems that are much more expensive to fix than the “good deal” price I got.
-
June 2023 by George perez
Great experience walking in, no hassle Sam was great at explaining the buying process with me. And took his time while going through the process of getting it done! Thanks for your patience and time.
-
June 2023 by David Lee
I met Sam today, and I gotta say he was one of the friendliest and professional person that I met in car business. Thank you!
-
May 2023 by Tarek Halawani
Thank you Sam for being honest and caring. Would love to buy a car from you again. Keep up the great work
-
April 2023 by Yögi Säri
I thoroughly enjoyed my experience with Pacific West Imports. I worked with Sam who was straight up & willing to work with me to find a lender with the best rate for me. There was zero pressure from them. They (Daisy) even took the car that I was interested in to my mechanic for an inspection free of charge. When it was time to secure the deal, they stayed open late for me as I was running late. Both Daisy & Sam were very kind, knowledgeable, & seemingly honest. I would do business with them again & would recommend them to family & friends. Thank you PWI team!
-
January 2022 by Art Prehjan
Sam at Pacific West imports was very helpful, I loved his one price style of dealing with negotiating which he was priced very competitively compared to other dealers around him or even competed with franchise dealer level cars. He has brand new 2021's with 5000-10000 miles with thousands less than other dealers. Also, his financing rates were better than my credit unions which I thought would be impossible. Thanks for the help!
-
April 2021 by Arayik Khachikyan
There was an attractive lady who helped us with the paperwork and test driving the Toyota Sienna. And Sam was very knowledgeable with every car in his dealership. The two most important things about this dealership are Honesty and Price. Totally stress free and their prices are so decent that if you delay purchasing the car of your needs then it will most likely be gone the next day. If this county had more people like these then it would be a much better place to live. God bless you and your labor.
-
April 2021 by Scott Rights
Recently I was in the market for a used car. I found a good deal in San Diego near my house, but I ended up driving to Los Angeles to get my car from Pacific West Imports.I have bought new and used cars from Lexus, Toyota, BMW, and Volkswagen. I have always worked with large dealerships. I was somewhat cautious to go to a small corner lot, but I am glad I did. The sales agent, Daisy, was very helpful and low pressure. Encouraged me to get the car checked out by a third-party; which I did. They were very open and upfront in the transaction, and it was one of the nicest experiences I’ve had buying a car. Sam is clearly very knowledgeable and helpful. I will be back when I need to buy cars for my kids!
-
March 2021 by Roxanne Ammari
Art and Sam from pacific west imports made my car buying experience better than I imagined. I told them what I wanted, the budget I had and the time frame I needed it to be completed by. They exceeded my expectations! I got a better deal than I thought I could get and the car was delivered to my home even sooner than I asked. In the past, I would procrastinate buying a car simply due to the hassle of the experience. This transaction was so professionally and efficiently handled that I’ve already recommended them to my own family. Thank you for your honest, hard work and dedication to your clients!!!!
-
January 2021 by Jennifer Herrera
Not open no help from staff
-
September 2020 by John Gard
Just sold my 2016 Honda HRV last week and it was an great experience. Their appraisal value is much higher than Carmax. Joseph came a few minutes earlier than the scheduled appointment and we did the paperworks and that was it. I'm just wating for the $100 amazon referal from them. Highly recommended.
-
August 2020 by Ramzi Rabbat
Sam with Pacific West Imports made my car buying experience the best I've ever dealt with. He came through with what we agreed on and also was completely honest with everything. I would recommend to anyone who is thinking of buying a used car from Pacific West Imports and is hesitant. Excellent service and very nice staff.
-
August 2020 by Bradley Osborne
At around 11:00 am, I received a phone call from Sabrina La, the Internet Sales Director at SF Toyota. She introduced herself to me and informed me that they had a Toyota Tundra TRD Pro sitting on their showroom floor. She informs me that the price was $xx,xxx amount and the color was white.
-
May 2020 by Jose ramire
Excellent service people very friendly and helpful, thanks.!!
-
March 2020 by harry keroglyan
Very friendly
