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“Went in to get my equipment for home internet and I ended up with not only coming out with the equipment but a new galaxy phone as well, the stores sales rep Joyce was very helpful and broke everything down for me to understand. Recommend coming to this store for their professionalism and care for the customers.”
“I had an issue transferring phone service from another carrier to Boost, and stopped by the Boost store in Covina (Arrow Hwy & Azusa Ave.) The service rep (going by memory, I believe reps' name was Martin) did an excellent job setting up service with Boost, which was a tricky situation for a number of reasons, knew all the work arounds to get it done, and was patient as it took a little time. Service was set up and working by the time we left the store.”
“Giggle Fiber excels as the leading internet provider, offering unparalleled prices and a dedicated commitment to customer satisfaction.~Experience~Having contacted Giggle Fiber after regular hours, I left a detailed message with the customer service team. The next morning, Azniv promptly addressed my issue. Responding to my urgency in restoring internet service, she efficiently arranged for a technician to visit the same day. Azniv’s exceptional customer service relieved my stress.Miguel Senior impressed me with his outstanding service—knowledgeable, friendly, patient, and understanding. He explained the issue thoroughly, going above and beyond by carefully moving furniture to access the fiber cable. Not only did he fix my internet, but he also ensured everything was returned to its place neatly. Having experienced issues with other providers, I confidently say Miguel Senior’s service surpasses any previous encounters. Thanks to him, Giggle Fiber stands out as the best. Polite and helpful assistance from Miguel Junior and Justin further enhanced my positive experience. If Giggle Fiber is available in your area, I highly recommend it.”
“Best customer service ever at this location. We've had some of the worst customer service at other Boost locations, but Miguel Ángel at this location goes out of his way to help and with the best attitude.”
“Arlene and Cindy were amazing they walked me off the cliff I left Tmobile after 17 years if I would've talk to them two weeks ago I'd still be your customer”
“Great store agent Joshua!!! From the moment he picked up my call... ge was polite and accomodating. When i visited that same afternoon he took my trade in and told me about promos going on? I got my dream S24 ultra violet ❤️?He will forever be my Tmobile agent !!!?? Great location and also the other reps there are friendly and knowlegeable.You made my day better ❤️❤️❤️”
“Some workers looked tired like they didn't want to be at work we made a payment for our cellphone service we want to see workers who are happy to help and happy to be there customer service is not that hard to do it's just being nice and polite to customers and have the customer feel like this store has very good customer service”
“I was here yesterday to sign up for home wifi for the first time ever. I had the great pleasure to be helped out by PJ, who is a subject matter expert, professional, and welcoming. He helped me identify the exact plan I needed and was very helpful in getting me set up with a strong 5G connection that was up and running in my home in minutes. 100% seemless experience!”
“I want to thank Paula and Richard in the Hastings Ranch store for their amazing customer service! The day got started off with an unexpected and difficult situation, but they were both calm and extremely helpful through it all. Richard was very knowledgeable and handled everything for us with great care and efficiency. We had been very unhappy with our previous carrier, (whose name starts with a V and ends with erizon,) and we decided to see what our other options were -- and I am so glad we did. Thank you so much!”
“Walked in today around noon for solutions on the issues that haven't been resolved from endless T mobile customer online chats or phone calls. All gentlemen in this store were nice, especially Jimmy and Ronald. They listened to the issue and guided me directions for better communication. I followed his guidance and was able to FINALLY settle everything! Thank you all for your kindness and generosities!”
“Great experience! Ernesto was so friendly and very informative while he helped me through my purchase of an iphone 14. I will be coming back to this T Mobile if i have any future problems or concerns. Great customer service care.”
“Went in to see about any promotions to upgrade my phone , drea assisted me . SO PROFESSIONAL AND SUPER SWEET ! really made my visit comfortable and fast. Will be going to her again !”
“Tried Verizon home internet to get the military discount which I applied for through ID me and then after my third month Verizon tells me I can only get the military discount if I have a Verizon phone line. Such false advertising by a big company. Disgusting! So I wouldn't miss any recording time. I went to the T-Mobile store to get my new 5G home internet router for T-Mobile home internet, so I didn't want to take it a chance on shipping because my Verizon expires on November 3rd. Brought the unit home. Got it set up and now I'm back on T-Mobile 5G home internet! Take that Verizon. You think you're going to keep me as a customer after you misrepresent the discount?! Besides T-Mobile is faster & more reliable!”
“I had the opportunity to work with Robin and his team for some security cameras I was looking to install but needed some advice. Originally I was debating between easier DIY options such as Ring, Eufy etc however decided to reach out and schedule an appointment so I can make a final decision which route to go.When I first called Robin was out of town and not available however he did inform me when he would be back. This was not an issue to me since I did not need anything immediately. Soon as he was back in town I received communications from him right away and we scheduled a site survey. Upon his arrival we walked around my house and he looked at every angle around the home, answered all my questions and made some recommendations for me. The same day I received a quote with detailed information about the equipment that will be installed and I decided to move forward. Within a few days we schedule another appointment for the install and Robin came over with his crew to go over everything once again with me. The installers were top notch and very detailed, at the same time cleaned up everything and left nothing behind. Then at the end they even taught me how to use the equipment and remote app.A day or so later I had some issues with one of the cameras and without hesitation Robin came out twice to help me resolve the problem right away. First time to diagnose and second to replace the camera. Since then everything has been working flawlessly. My experience from beginning to end was exceptional and I would not hesitate going back to Super Matrix for all my security needs. I would highly recommend without a doubt and they are a pleasure to work with!”
“The repair guy, he knows what he's doing. He did a great job fixing my phone's broken screen, and he doesn't take a day or two. He did it in 1 hour, on the same day! My phone looks new!”
“I don’t remember the male employee’s name. I visited to change my number. I was picky about finding a good number, but he was so sincere and kind as if it was his job and changed the number after trying more than 30 times.
I was sorry and thankful. I recommend this place, it will help you as if it were your job.”
“Nick Zhang from Tmobile has a warm service attitude❤️, takes great pains to treat customers, and is very professional. His warm service left a deep and wonderful impression on our couple. Wish him all the best in 2024!”
“I normally take care of business over the phone or through my app, but I needed some extra help and care with my phone when I walked in. I saw a friendly familiar face Noah he’s helping me in the past and he’s been so patient and so kind with me, this time I really needed his patience and this time because we had some stuff to figure out over either getting a new phone or who knows, but he spend all his time walking me through everything making sure that everything was taken care of that I didn’t have to worry about anything help me make the right choice and he said it was it was going to be was how it is and it’s not that often that things go that way…so here’s to Noah and the whole team that helped him help me. I appreciate you guys at T-Mobile South El Monte, thank you, thank you”
“Jimmy he is the store manager ,he is so incredible, he taught me how to use the smartphone ,because I was using the flip phone
He is so patient ,nice and professional
But I need I will still sometime to get use to it
Haha BTW thanks Jimmy
Appreciate your help”
“My husband I came in to combine our lines together into 1 account and I needed an upgrade for a phone Trystan was so helpful he greeted us right away helped us set up our new phone, he also explained to us the promotion that we’re going on, he was nothing up sure amazing, thank you again trystan for helping us out , will definitely come back to him if we need anything else!”
“Customer service was amazing when I first entered the store , I was greeted with a warm welcome and big smile by a guy named Manuel :) . He was very patient and helpful with me that I would definitely recommend going here since the people here are very nice and helpful !!”
“My family has been using italk bb for ten years. The service is very good. If the remote control is broken, you can replace it for free. The monitoring is also good. The equipment does not cost anything and the service fee is only a few dollars a month. It is very cost-effective. I like this store very much.”
“Make An Appointment!!! I walked in at 11:30 my appointment was 11:40. My name was called right away after I signed in. There was 20 people waiting & were not happy cuz they were not aware of making appointments. It's a very big place but not enough people working there.”
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“I would give it 5 stars. Because everything is fine, customer service is perfect.. But the team that works fails to activate the cell phones twice, according to them. They activate my cell phone and no calls come in, so they need more preparation”