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November 2023 by Nathaniel Dickerson
Excellent
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May 2022 by aubrey
crazy prices but you can usually find pretty cute clothes here
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December 2021 by Shannon V.
Went to buy a pair of sandals and they didn't have my size so I asked what other stores have them and she recommended Journeys but I wanted tillys so we walked to the register and she said I'm sorry all registers are taken so I can't help at the moment. So I left poor customer service
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September 2021 by George G
Staff is friendly and courteous! Informative and always trying to assist. Will def be back..
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January 2021 by Nathan G.
Why does everyone hate this one ? Lol I think it's good and always has stuff stalked. Ppl are nice too. This ones better than the one at the town center in my opinion lol
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January 2021 by Carmen Tavera
For one Im Not happy that covid has everything crazy at the mall but on top of that these lines that go from 1/2 hr or more everywhere But then I end up with a unprofessional manager “Corrina” which shouldn’t even be up front if she doesn’t know how to handle a situation like she was in today and that she did not care enough about customer service after i just spent plenty of money and shop there all the time ! Customer service is always key so think twice Tillys about putting her as a side manager she will only cost you a loss of money Corrina needs to be retrained for better customer service.all because she wouldn’t allow me to exchange an item that had been purchased a few seconds ago unprofessional service.
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October 2020 by George Garcia
Staff is friendly and courteous! Informative and always trying to assist. Will def be back..
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January 2020 by Mizael F.
Worse customer service ever, the two kids on register were just talking while I was the only one in line waiting for them to finish talking so that I can pay for my stuff. During the whole transaction he din't look at me, was just talking to his coworker the whole time.
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December 2019 by Carolynn Q.
I went two days ago to Tilly's, grabbed the same type of clothing in order to have a full and smooth exchange for some items that were Christmas presents; I just needed a bigger size. When I went to the register, a nice young woman named Karena was at the cash register to help me out. I explained that this pile is a pile of things I'm going to exchange for this pile (then placed my hand on top of the second pile). I then explained that there were two items that they didn't have on the racks and even asked someone to check the back and they didn't have it so I wanted to ask if they can order them online for me. I guess this cashier was having a hard time because then a young man assisted her (I didn't get a name) and he helped for a bit and then said that I would have to pay a difference. I didn't understand what I would have to pay if it was just a straight exchange so then he called another young lady who was filled in on what I wanted and type typed away and made it work for me. This young woman, Gabby saved the day, explained what she was doing as she did it and made my experience at this Tilly's in Downey a smoother experience than what I thought it was going to be about 20 minutes into their store.
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October 2019 by Sandra
Great clothes, but a bit pricey
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August 2019 by Estella Pedroza
Order online picked up at store. Great customer service it's nice to have happy people working there.
