-
November 2023 by Veronica Dominguez
Very nice customer service ?
-
August 2023 by Chere Clevenger
Very good selection took my mother for shoes. Helpful friendly sales staff
-
July 2023 by Maria Camanero
Great customer service
-
July 2023 by Lori
Excellent store. Friendly staff. I shop here often.
-
June 2023 by Donna Stone
Great customer service & I love the shoes!!
-
June 2023 by Sonya Guillory
Found what I needed and made a purchase
-
May 2023 by ANGELES TRISTANI
Today I had a super unpleasant experience with the store supervisor. I kindly explained to him that I was returning a pair of tennis shoes because I got the different tennis. One of the tennis had a different design dice were all black I didn’t notice when I bought it. He told that he will not do anything because there were all ready used . I explained that I did notice until someone told that the tennis were different and because it had already been more than 40 days, which I understand if I was returning it because I did not like it. The mistake was theirs when they gave me the wrong tennis shoes and because I trusted them I didn't check them. At the end, the supervisor told me that he was not going to do anything and ignored me .
-
May 2023 by Daniel Lee
If you want to recieve great service and quality customer service go to the sketchers located in Norwalk. The manager Bella didn't want to help us but the managers in Norwalk did. Not going back to the location in Downey.
-
May 2023 by Maze G
Very professional and helpful
-
April 2023 by Peter Peter
It's a shoe store with no help
-
January 2023 by Rudolph Verstegen
No size 14 or larger....
-
November 2022 by Kelly H.
update: I contacted customer service like they said below and customer service has no jurisdiction to solve problems in stores. If I want anything done I have to pay my own money to ship them back. If I could give a negative star I would. We have always purchased Skechers for my children. However, today they lost a loyal customer. We bought shoes on Sunday and on Wednesday the sole separated from the shoe. They lasted less than 4 days. The receipt says you can return them within 45 days for quality control but the manager who refused to give her name, would not return them. She called my husband a liar and say there is no way they were only worn for 4 days. We had a receipt to verify. I have never tried to return shoes before even when they last only a month. I am fuming and will NEVER set foot in the store again.
-
October 2022 by Kelly Harbaugh
The shoes we bought for my son here lasted less than 4 days. We attempted to return them with a clear receipt. The manager called us a liar and didn’t believe they were purchased 4 days prior despite the clear receipt. The back says shoes can be returned within 45 days for quality issues and 100% satisfaction guaranteed but they still refused. We have always bought shoes here and this is the first attempt we have ever made to return shoes. We will no longer be shopping at Skechers. The manager needs to be fired.
-
October 2022 by ernie navar
2nd visit in 2 weeks. Waited 15 minutes for help. Need blue slip on. Looked at 3 styles and none in 10 1/2. They couldn't really me when they would be in stock. SAD
-
October 2022 by KOYLEE RAMOS
Not much selections like at the one we go to. People are nice there though.
