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January 2024 by cherries Venegas
They really need to update the hours on what time they open. I was waiting outside for 30 minutes and the site and store say 10 AM I ended up leaving who knows what time they actually open
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December 2023 by Taylor M
Bad customer service
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November 2023 by Denise
I had an issue on returning an item from online order I requested to speak with the manager name Nayeli hoping she would do it and she deny it with an excuse that it’s holiday returned policy which is a lie these girls that works there think they own the store to accept and deny customers that shop often like me. Forever 21 have to take some actions for this I shouldn’t be going to an other location for my return!
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October 2023 by Jessica G.
No! I do not recommend this store. The manager, Nayeli stated they do not match prices from online but mentioned I could go to Montebello mall and they would match prices. I understand if they don't match prices but to state to go to a different location. It shows as a manager she doesn't want customers/business at her location. Or the manager just needs training and that will be the store manger's responsibility to train her manger's properly.
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September 2023 by Nancy Gonzalez
Great clothes but bad customer service. These young kids don't wanna work and they display it on their faces.
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June 2023 by Ronald Duran
Buying Birthday Gifts, Women apparel .
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April 2023 by Cindy Salazar
I bought about $400 online and when I went in to return $20 pants that didn’t fit my daughter, I was denied a return. Supposedly their return system was down. But yet other people there were making purchases. Customer service here sucks. I work in retail. You shouldn’t turn away customers. I would’ve probably spent a lot more than the $20 I was getting back. I’ll take my business elsewhere.
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March 2023 by Jenny Jones
This is probably 1 of the worse Forever 21 stores I’ve visited. If you wear anything passed a size Medium you’re out of lunch. The store is small and 90% of the clothes are for the middle schoolers. Don’t waste your time !
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March 2023 by Daisy Loya
Good selection of clothes!
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January 2023 by Carol Guerrero
It’s troublesome to see a supervisor yelling at employees in front of customers. Her name is Sharon and to degrade employees in front of customers is not professional not to mention against labor laws. How can a person like this be allowed to run a store.
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January 2023 by Sharlene Garcia
Just looked around very neat and tidy.
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October 2022 by Marie Walker
This is small and doesn't offer many varieties
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October 2022 by Jessica Jess
Small and a little messy but helpful workers
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August 2022 by Crystal Cano
Slow cashiers and only 2 working and very packed
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June 2022 by Monica A
Map says they close at 9pmAnd the store was close at 8pm