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“Rohan was amazing! We came in for a device change and an upgrade and Rohan took the time to help us and was super patient. It was taking a while to back up our devices especially mine since I have over 200GB of data and we hit a snag with switching my device to my family member not activating the new device but he stayed well after store hours to get everything fixed and us leaving with our devices up and running. Overall 5 stars for Rohan!”
“Received a phone notification that my phone’s battery needed to be replaced/repaired. What a skilled and pleasant person! I was seen immediately and he replaced the battery while I waited, which didn’t last very long. I thanked my lucky stars!”
“Came in to do a cross upgrade for our phones, and we were approached by a staff member who handed us over to Marquis. Marquis was very helpful in streamlining the process and making sure that everything was in working order before we left. He was very engaging and courteous, which made the long process seem fairly painless. Would recommend asking for Marquis when you go in.”
“I cannot say enough about U & Iphone!! 10 stars across the board….. for Service, pricing of phone/iPad repairs, ability to do what Apple cannot or is willing to do.His share of product care/options is invaluable.Owner is kind, extremely knowledgeable, great at diagnostics, patient with a non techy!! Swift with ALL repairs—He is absolutely brilliant and if it can be done, HE CAN DO IT!I am a longtime customer after finding his shop in Hayward years ago by accident. Urgently in need of help, Apple said they could not repair the iphone speaker and I needed to “buy a new phone”. While he could make no guarantees, at a very, very reasonable cost, he made the necessary repairs and it worked perfectly for the entire lifetime of the phone (until it was stolen 6 yes, SIX years later!)After dropping my iPad numerous times, he totally reamed the entire case, reshaped it and replaced the screen. Again Apple, said “no can do”He “kindly” recommended a better protective case (not purchased there) to handle the drops!A sole proprietor shop, local in CV, he knows his stuff, providing stellar service, pricing and excellent diagnostic/repairs … patient and accommodating with questions.I asked him if I needed a new phone— have an old 8— his response, “no” — it is fine!!”
“ALL of Your Staff were SOOOO "Polite, Professional, Pleasant, Happy" & MOST Willing to Serve Me/Take Care of My Needs. All 3 of them were "OUTSTANDING!"
I Give this Store & All of Them a 10+ Out of 10!!!
Thank??You!”
“Robert was awesome he went above and beyond to make sure I walked out with an activated phone after spending 3 hours texting att customer service app people . I was frustrated and annoyed getting no where with their chat representative. If Robert would not have asked me if I had signed in. My wait would have been a few hours.
ATT needs more people like Robert.. He's very professional, polite, and prompt making sure his customers are not waiting to be helped a long time. There were 4 other employees that were on the same shift 2 of the girls were either new or just didn’t care about their job. Anyhow, I appreciate your help Robert!!!
Ps. The music wasn't that bad. Haha!”
“Insanely great service, WOW. Steven was beyond amazing. So helpful, patient, and caring too. Can't say enough about my experience. Give them a try, you won't regret it.”
“Best experience ever, I went in to get a new iPhone. Ethan went above and beyond to make sure I got the best value for the money. He tapped into every deal available, and I walked out with a new IPhone, Apple Watch and Tablet!Thank you for your service Ethan!”
“The sales rep, Mariane, was wonderful. She was very friendly, and explained everything thoroughly and patiently. I would recommend the AT&T Store for cell phone purchases, and particularly Mariane as your sales rep.”
“Our overall experience was amazing. Mason, who was the person who helped us, was very cordial and helpful and had good insight to what would best fit us and where we could benefit the most.”
“I've been with Tmobile for years but I happened to walk in and I asked the you g lady working a few questions. She was very detailed and completely sold me! I came back a week later requested Paola (is her name) and switched over 4 lines. I've heard great things about Verizon so far I'm very impressed. She made the process fast and took care of everything while multi tasking.”
“Excellent service! Josue helped us out, walked us through everything, and anticipated our questions before we even thought to ask. We had a great experience and intend to return to this specific store for all of our AT&T wireless needs.”
“Excellent service here, well trained people with knowledge. Store manager has everything under control, so far well management of what I seen that's what makes good people in the store”
“The store got busy with people and Perla and Hamid handled the people in the store beautifully. They even checked in with me asking if i had a bill pay or in case I had a quick question.”
“Zach at the Verizon store in Lafayette, CA is excellent! He made the process so easy! Professional and patient, he made the sign up process painless. Highly recommend!!”
“Excellent and knowledgeable staff. Randy made sure I had everything I needed. When I had to wait a few days for the phone I wanted to come in he called as soon as it arrived and made sure it was setup correctly before I left the store.”
“I want to give a shout out to Cynthia for her extraordinary dedication to her work! January 6th, I walked into the store, to take a number in line. The line was out the door, and of course I was in a rush to attend a class. I asked the customers in front of me to hold my place in line, and shopped Nextdoor. When I came back, I was next in line. Cynthia is an amazingly patient employee with incredible ability to multi-task. She was all alone working the crowd. Once I reached my place at the counter, she happily worked on my phone along with TWO other phones simultaneously. Cynthia goes above and beyond her responsibilities. Your company is blessed to have such a hard working girl! Give this girl a raise. Best of all, I wasn't late for the class I needed to attend across town. I'm so grateful for her diligence.”
“Honestly I've never had the best experience today with AJ and Sam they are very knowledgeable and really do know what are they doing and saying when they explain to you. They need a raise!!!”
10:00 AM - 8:00 PM
1521 Olympic Blvd, Walnut Creek
Mobile Phone Accessories
“Had no idea this location was even here! Glad we found it as we were able to walk over from Apple Store to get new watch set up with cellular (transfer from old watch to new watch). Dee went above and beyond with her customer service. She not only helped us to transfer the cellular to new watch but was able to correct the issue the service person caused (they cancelled our existing cell service #). Dee was quick to get things back in order for us and even offered to help set up the new watch to ensure it worked correctly right down to putting the new band on for us! She was so professional, patient and kind! Good service is hard to be found and she was absolutely a pleasure to work with. Thank you Dee!! You were so nice and patient. We definitely will drive back out to this location to have service she provided.”
“I had a very positive experience at the ATT store recently. After spending over an hour on the phone frustrated with ATT Help and the lack of knowledge I was getting, I made a visit to this store and was helped by the manager Kevin. He listened to the problems I was having with my change in phone subscriptions and the poor experience I was getting. Kevin was knowledgeable, professional and friendly in the way he helped me. I would recommend him highly and his manager should know how good of an ATT employee Kevin is. Kudos!”
“They were awesome. And patient. They explained everything to me so that I understood what I was getting and I got a free phone. My Metro store was Latino Wireless but since they no longer have Metro I will consider this my new Metro store. Thank you for all your help.❤”
“Boost mobile is good. It just needs to be the first to offer top phones for cheap.
Something like this, something that will help the people and we're struggling. Seems like all of our utility bills just like nine times the regular price LOL so somebody somehow has got to cut some slack and make the cheap.”
“Came in with a minor problem that I thought was major not only was this matter handled quickly and efficiently the gentlemen that were there in store were so nice ! Thank you so much !”
10:00 AM - 7:00 PM
4747 Hopyard Rd Suite E-07, Pleasanton
Mobile Phone Accessories
“Kevin is a very successful consultant, I was amazed that he took care of 5 customers at the same time and he solved my very big problem, thank you very much to Kevin”
“I just went here to do a AT&T trade in as AT&T didn’t have the iPhone 15 pro max in stock but Apple did, the workers were very nice and I was able to get my iPhone 15 pro max in blue titanium! The photos shown are not updated as I did get a wallet case for my new phone and it was the best upgrade since my iPhone 11 product red only had 64gb of storage”
“Every time I go into this store, the employees have great customer service. I’m an older millennial so they are able to answer a lot of my questions on gift ideas for kids in my family.”
10:00 AM - 8:00 PM
2390 Monument Blvd Ste B-2, Pleasant Hill
Mobile Phone Accessories
“I see that this store has a lot of mixed reviews. I can't speak on behalf of the customers or the employees, but I can let you know about my own experience at this store. I recently came in with 2 separate issues; one was about my phone bill and the other was my internet. Both issues were resolved immediately, and I even had my router upgraded for free as well as my site visit (150 dollar fee) waived. The gentleman that assisted me was David Escalante. Give this man a raise!”
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“This is an AT&T store where we received the best customer support ever. The credit should go to Mario. Hope there is only one Mario. We needed a new phone and my husband's iPhone was so old that there were several complications. It took forever to transfer data from his old phone to a new phone. We were there for more than three hours (painful long) but Mario was patient and kind to help us. While he was helping us, he continued to answers the questions from his colleague about other customers. There were several times a rush of customers coming in to the store, yet he stayed calm and attentive to ever in the store. Thank you, Mario!!!”