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February 2024 by Michelle D.
The people here are just plain lazy. Tried to come in for assistance and was straight up lied to in regards to authorized users. I was told I would have to have an authorized user login to the account to give me access however I was able to do it myself and I'm unauthorized. Why lie to your customers and make things harder? Sad. Never coming into this store.
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February 2024 by Sam Martinez
Michael KILLED IT! Super understanding about me losing my phone and just wanting to get in and out. No pressure sale and left me feeling like I wasn’t a complete moron for losing my phone. 10/10 service bud!
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January 2024 by Alec Brok
Needed to ask a question and even though they were closed for inventory, they addressed my questions! Thank you!!
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January 2024 by TJ GO
Staffs are kind and attentive!I recommend this place
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January 2024 by Kelly J.
We talked to Iyana at this store back in November and I wish I would have stuck to my gut. She had no knowledge of the phones and came off as if she was under the influence or something. I can't tell you how many times she said "sorry, I'm out of it today" when trying to do the simplest task and then laughing it off. I gave her the benefit of the doubt because it was towards the end of the day and I figured maybe she was just tired. We stuck it out because we needed new phones and hoped to take care of it before the end of the year. The phones were on back order for 3-4 weeks, so they said they'd call us when they came in. 1 month later still no phone call and almost impossible to get ahold of anyone at the store. Finally went back in today (2 months later) to find out that the phones had come in but no one contacted us. To make matters worse, Iyana quoted us bad information that the manager said they could not honor so we went from a $1660 discount for 2 phones to a $400 discount. I was not impressed with the customer service from the manager once he realized his employee totally screwed us and wasted our time. Won't be coming back to this location.
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December 2023 by david Lybeck
The sales woman who helped me was awesome, Verizon is very lucky to have her.
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December 2023 by Shad Alaimo
Had an amazing experience it was the quickest and smoothest process
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November 2023 by Sean Connolly
Hi I came into the office, and Adrian was very helpful. He told me all the great deals they have for Black Friday. I am now considering replacing my phone today with a Google pixel because with financing it is very doable.
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October 2023 by Ashley Millar
Lyana waste best and so patient we loved her and she did a great job!!!
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October 2023 by Frank D.
Hi: I have been a loyal verizon customer for over 10 years with 4 lines paying over $200 per month for service. I recently went into this Verizon store for help transferring data from my old iphone to a recently purchased Verizon new iphone. There were five sales reps just standing around talking with no one else in the store. I asked for help since and they refused to help or look at the phone unless I paid them $40. This is lowest level of customer service I have ever experienced. DO NOT purchase any phones from this store as they will charge you for help! However they are quick to sell you phones and service but once you purchase there is no assistance unless you pay them a ransom fee. Because of this situation I will be returning my new iphone and going with a different carrier. I guess Verizon just lost a loyal customer!
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October 2023 by michelle flores
Great customer service and support! I came in looking for help with an upgrade, my phone wasn't working. The guys there really helped me out , I really appreciate it! Im beyond happy with my new phone!
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October 2023 by Connie McLinden
The young lady that helped me was super friendly, and went far above what I expected in her way of helping me. I will definitely be going back to the store and looking to do business with her again. She was extremely pleasant, and Verizon is lucky to have such a wonderful employee!
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September 2023 by Eileen H.
ZERO stars Employee today did not help me with anything. Need better customer service training. Couldn't even give me a phone number on who to call to get help.
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September 2023 by Johnny Dobson
Great service, had an awesome experience! Answered all our questions and offered great solutions --- thank you Verizon!
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September 2023 by Chelsea Pham
The staff is friendly, very professional, helping me going through steps to set up new phone, explaining clearly the plan,and monthly service fee. I am glad and pleased with the store services.
