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February 2024 by Janice Sehr
A couple of years back I was upset when I read I was being charged fees on an account that sat without activity. The manager, Nick, was not able to reverse the charges because of bank policy, but when I complained about not making enough on my funds, he acknowledged my concern, created a meeting for me that day to change my funds into something more profitable even if they had a full schedule. Morgan was quick, efficient, and did everything with a smile. I am always greeted personally by name by Nick and Morgan. They are wonderful, professional, and personable.
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January 2024 by Miller Time
I've gone into this bank and asked for help with my business accounts and tried to get help from Nick Jones, the Branch Manager and Assistant Vice President.Nick was uncooperative and would not help me where he was more interested in playing with his phone and getting back to his desk. I've worked with the Shubert Benjamin and Justin Woodfin, branch Managers of the Cupertino office, who were very accommodating. Nick is the opposite where he seems to avoid work and providing good customer service to people who try to bank and have concerns and needs with their business and banking requirements. He needs to give his attention and time to customers who have come into the branches seeking help and support, not turned away to have someone else resolve their issues and concerns another time where their time is limited and requires his attention immediately instead of his own personal concerns.***********An update on this review.I've been contacted by several customer support specialists about my review and how they can resolve my concerns. There was a lot of talk but nothing came from it. I went back to the branch where Nick helped me out with some paperwork and then sent it into a general mailbox telling me that it will take up to a month to gain access to one of my accounts.This is unacceptable where Nick should have been dealing with a manager or vice president directly to resolve this problem. Sending my paperwork to a general mailbox and waiting about another month to gain access to my account, where I've been trying to resolve this since July, is unexcusable customer service!
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January 2024 by Ziba Balsini
I love this branch, because of store manager Nick jones, every time I visit the branch, he did take care the Issue we had in the way possible, thank you Nick for the hard work you doing,
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December 2023 by A P
Don’t go to this branch. Horrible people work here & liars.
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October 2023 by Debbie Bernhardt
I've always had a good experience there. The people are helpful and respectful.
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October 2023 by JKRS
Bad experience with the branch manager.
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July 2023 by Amy Kwon
Branch Manager Nick Jones he was so professional.
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July 2023 by Yasuyuki Hamada
Morgan is great and supportive. Everything was done smoothly.
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February 2023 by Michael Silver
This is the closest US Bank to my home and I visit regularly. I've found the tellers and the manager to be knowledgeable, professional and courteous. I'm a very satisfied customer.
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December 2022 by Lena P.
Went to US Bank to figure out some transactions that were confusing and The amazing lady Morgan S. Helped me. She was amazing and explained it all to me and just made me happy! If anyone had questions please see Morgan! Thank you so much again!
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November 2022 by Jack M.
Nick the branch manager went above and beyond to help me address an urgent issue. He did everything he could in his power to address the client's concerns. He not only did what he promised he would, he also took the initiative to call and let me know what to expect next the following day. All in all, extremely satisfied and impressed with his service and this branch!
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September 2022 by Amin Attarasadi
Super Rude Branch Manager - Stay away of this branch
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June 2022 by G. N.
The worst bank ever!! I go to the Village Parkway branch. I'm changing banks.
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April 2022 by Brooke C.
Huge dedicated parking lot and no bike racks. I was told to lock it up in their flower box. Ridiculous.
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July 2021 by Tiffany C.
This review is for US Bank's loan officer Andrew Thavisouk and the mortgage loan service he offered, not the services at this bank's location. I was referred to me by my friends and he was helpful and communicative in guiding me through my loan process initially. However, I was originally told that my appraisal was waived but later revoked because there was an internal mixup on my loan application with another applicant. So they had to rush an appraisal to meet the close deadline. The house was a fixer but the appraisal came in much lower than my offer and expected (even in this crazy market), and my agent's appeal was overturned by their bank. My locked-in rate was changed to a much higher rate because of the lower appraisal and lower loan amount. Not wanting to lose the house, I had no other choice but to move forward with the higher rate. Before closing, Andrew promised me that he'd help find ways to get me the original rate I was given by US Bank. After I closed on the house, I reached out to him to follow up on the refinance but guess what? No phone call, text or email returned. As a first time homebuyer, it's already a nerve-wrecking experience to pour my life's savings. But Andrew and US Bank managed to make this experience worse. I do not recommend US Bank or Andrew for a mortgage loan.