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May 2023 by Catherine L.
Extremely rude staff. Hung up on me on the phone because they didn't want to help me with an exchange, even though the receipt only says no exchanges on futons. Too bad because I was planning to buy more, but not anymore. This is the treatment I got after I have already been a repeat customer multiple times, spending $$$ there. Prices are way expensive too. Not the way you do business and treat customers. Very small minded people, not service oriented at all.
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September 2022 by Deepthi M
We got futon from this place, been 5 years since, and it works fine even now.
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June 2022 by Julia Tat
Love the Japanese Futon/tatami bed here. It's very good for the back pain person like me.
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May 2022 by Deepthi Menon
We got futon from this place, been 5 years since, and it works fine even now.
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March 2022 by swapna iyer
Update: The sales person called me and refunded the full money. I am now happy with the service and hope every customer is treated with the same trust in the future. Of course, we have known the quality to be very good and it continues to be so. Thanks again for the refund and hope to do more business with you in the future.I have been a customer of Murasaki for the third time. this time we bought 2 Tatami Twin beds. Unfortunately, the second bed could not fit into our home - I did not even open the packaging of the second one and returned it the next day - The owner charged $135 stocking fee even though they could have kept it and sold it to the next customer.
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May 2021 by yanan su
(Translated by Google) Where else is there tatami?(Original)还有哪儿有塌塌米的?
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April 2021 by Izzy J.
I found much better price at least 1/2 the price with out compromising quality, features, return policy, protection and peace of mind from a branded online firm. With this experience, I believe this place is a rip off.. Check out way fair..
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April 2021 by Diana Smith
Great store Linda very nice and helpful. Exceptional quality everything. Check out a futon or bed with tatami, very comfortable! I'm going back for a single tatami bed. Good price ?too.
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November 2020 by Joe Z.
Came here on a Sunday looking for a 'cheap' futon for a spare bedroom. If you are looking for something of lower quality and on the cheaper end, then do not come here and by all means, I do not mean that in a bad way. This business is a very small location, but have some cool things aside from futons and a few bedroom pieces to choose from. I found some cool little cat porcelain figures and some very cool lamps that I will definitely be coming back to look at! The futons they have, if I remember correctly were all wooden frames, but built very well. I am a bigger guy and didn't feel uncomfortable at all in any of the ones I sat in. We were greeted warmly by a woman upon arrival and answered all questions we had. The mattress options were very cool. They all had some sort of Asian inspired design on them and if these were in our price range, we for sure would have purchased from here! The pricing was a bit confusing at first on these sheets attached to the furniture, but if you take a better look, it all starts to make sense!
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November 2020 by Shuji T.
I purchased Tatami beds, single and double size. Now I live in MI, but Murasaki delivers these items to MI. They response politely, and I am satisfied with them. Tatami bed is good for people who have the back pain.
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September 2020 by Francis G.
Just purchased a full tatami bed with futon. Linda was so kind. Thank you Linda, can't wait for it to arrive Oct 3!
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February 2020 by Parul S.
Bought two queen tatami beds along with mattress! It's been a year and I have been so far happy with the purchase.
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December 2019 by Tao W.
I have been thinking of switching from a firm mattress to a futon bed for years and I am glad that I did. About a year ago, we bought a queen tatami bed, futon, and a few buckwheat pillows from Murasaki. My Japanese friend had a look at the quality of the tatami and said that it is authentic. Linda, the staff in the store, was very helpful and knowledgeable. She gave us detailed information on the different choices of futon and patiently showed us all the choices of the fabric for a futon cover. We also ordered two customized buckwheat pillows and really liked those pillows because they give support for the neck. We like the store, the service form Linda, and the quality of the bed so much that we went back and bought another tatami bed and futon from Murasaki. The order arrived as expected and we were very happy with the experience.
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May 2019 by Rao P.
Some of the older reviews seem to be no longer accurate. E.g. Furniture being made in Fremont etc and therefore taking 3-4 days is far from truth. Murasaki is a retailer simply taking orders and passing them on to Yan International Inc., a business currently located in Stockton, CA. I believe they run a warehouse in Stockton and make weekly deliveries to the local (bay area) retailers. (Yan seemed to have moved from Union City to Stockton several months ago.) I bought a tatami bed and a bed frame from Murasaki. Both are OK in terms of quality. The tatami boxes are clearly labeled "made in China" and the frame came in boxes labeled "made in Indonesia". May be because it's a niche market (not many buyers and not many suppliers) and not enough competition, the attitude of the retailer (Murasaki) is fairly can't-care-less. The woman operating Murasaki seems to be a one-person operation with no staff. So much so that when the warehouse delivers your furniture to the store, she has the delivery guy leave it outside the store and expects you to pick it up. (Not sure what she does if you are unable to pick up on the designated day.) To me, the most astonishing thing is her statement that once the product leaves the store, no returns & no exchanges -- no matter what. In my case, I didn't find anything defective when I brought stuff home but I'm sure product defects do happen and it seems you are taking a chance when you buy from Murasaki. This is a fairly uncommon stance for a retailer operating in the US to take. The prices are not cheap. As far as tatamis go, this is a monopoly. But, not so much for bed frames and futons. Any platform bed frame should work. Note that the tatamis are fairly rigid and therefore one needs to measure the frame correctly and compare with the tatami dimensions.
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November 2018 by VibesByDesign
We ordered two Cotton futons, two lamps and two neck pillows. Their customer service is top knotch as well as amazing authentic quality. This is my new favorite Japanese home furnishing store. :)