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December 2020 by Connie Liu
same here. called but got an voice message without any info on store open/close/online order, etc...
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October 2020 by Maria Buka
We have driven 30 minutes to the store to find out it is closed with no signs or working hours present. I have tried to call them and got a voicemail again without working hours announced.I would be happy to change my review once working hours are clarified for this business and I can actually visit it.
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September 2020 by Katie Clinton
I am 15 and have gone to Capazio for years with my parents and it is a great ballet store!
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August 2020 by Dan Staringer
The go-to store for ballet dancers. My wife, a former ballerina and now dancer has been going here for years and now one of our daughters has been superbly helped in sizing for her first pointe shoes. Truly a cherished and valued store.
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January 2020 by Joan Amaratti
Lovely little shop with knowledgable staff and great service.
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November 2019 by Celeste W.
The Girl there manning the counter was really nice and helpful. They also had the perfect leotard that was easy to find and had a good price. I will definitely come back again!
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September 2019 by Vegan A.
Great customer service and found a new kind of ballet slipper to wear now!! Cute little shop but lots of what I needed for my season!
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August 2019 by Anonymous L.
I would give this business a zero star. I just went into the store today looking for a pair of ballet and jazz shoes for my child, and the store owner was rude, obnoxious, and disrespectful. We were not greeted or welcomed with a smile. After we tried the first pair of shoes, the owner started pressuring us to make a purchase. He was unabashed about it and kept demanding to know whether I was going to be "making any purchase today". I found it interesting at first, and ignored him initially. But, he kept amping up the pressure, and I informed him that we will see. He was condescending towards me when I was stretching the ballet and jazz shoes to see how much room there was for growth. He took on a lecturing tone about how shoes should fit, and declared that standing as far back as he was, he could tell the shoes were too large but they were the right ones to allow for growth. I did not respond to him because he was being abrasive and unfriendly, and had made the assumption that I had no knowledge on how to fit a child with dance shoes. He took on an insulting tone because I ignored him, and asked me "did your child stop growing?". Once we found the right size for my child, I inquired about the pricing. Those shoes turned out to be ridiculously overpriced. I politely gave them back, and told my child that we will keep looking. The store owner immediately came around from the counter, stood menacingly in front of us, and started scolding me. He felt he was entitled to lecture me about getting "free sizing" and not making any purchase. I let him know that we were not having that conversation, and asked him to stop. He didn't. He kept on ranting, and I reminded him to be respectful towards his customers. He still wouldn't stop his accusations. I again told him to be respectful, and he needed to stop his behavior. I verbally told him that I was very clear that this conversation is not happening, and that he absolutely needed to stop. I must have said STOP five times in less than 1 minute. Then he retorted that I needed to be respectful to his store. At which point, I stood up and let him know that if he was expecting every single customer coming through his store to make a purchase, then he is in the wrong business. And I let him know that the shoes were overpriced. I had certainly lost any interest in buying anything at that point even if it was priced decently. He actually wanted to continue chastising me, and was about to say more about "respecting" his store, but I stopped him mid-sentence and let him know that he will be receiving a bad review on Yelp. His come back was that he didn't read those reviews. And I pointed it out to him that he may not read Yelp, but he certainly knew what it was, and there are million of customers who do read Yelp reviews. He finally realized his mistake, and remained silent. There was no further retort from him. I reminded him that just because he was having a bad sale day, he didn't get to take it out on his customers. I would NOT recommend going to that store even if you were desperate in getting dance supplies. There are plenty of other retail store in the area that has far superior customer services, and no one gives their customer a hard time because they are not making a purchase on that day. The proper response would have been: "Thank you for coming, we hope to see you again!". Acting entitled, putting his customer down, and expecting customers to hand him money for overpriced items is just a reflection of how out of touch the owner is with retail and customer service.
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August 2019 by Marcela M.
Classic customer service and products. A lot of selections of dance shoes, I love the ample selection of Birkenstock shoes. Over all excellence.
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June 2019 by cindie t.
Highway robbery! My daughter needed new ballet tights for recital, and I was in this area so I went in here to pick up a pair. I expected to pay an extra few dollars for the convenience of picking up a pair while I was in the area, but not more than 100%! I paid $19.07 for a pair I can get on Amazon for $9.15.
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December 2018 by Yuriko Yamasaki
Helpful staff finding right first slippers for my twins.
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November 2018 by Zheng Li
Not feel comfortable there, maybe different situation if I bought something after trying 1 ballet dress.
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November 2018 by Christine I.
I've been a dancer most of my life, but took a hiatus when my son was born, took up running and now do marathons. 7 years ago was my last performance, my last class, my last plies and developpes. Fast forward to the beginning of October this year, when my alma mater ballet company asked us alumni to perform in the Nutcracker Ballet. In just TWO MONTHS. I headed straight to Capezio! Patrick and his dedicated team of young ballerinas helped me out. A new professional shoe fitting- my feet had grown wider when I had my son, and who KNEW about elastic ribbons?! They were all so kind to me, I truly imagined that they would be laughing or not taking seriously about a 40+ year old lady/ mom with pixie short hair who wanted to be "back on pointe". Au Contraire! They treated me like an older sister, a friend who they hadn't seen in a long time. I now am understudying both Waltz and Snow ON POINTE, something I never imagined possible. I have a lovely black zip-front/ lace back leotard as well from Capezio that enhances my womanly /runner figure, and if I don't say so myself, I look pretty bad-arse in my new "kit" (we marathoners use that term for outfit). They are taking GREAT care of me. I am happy to recommend this store and the professional staff to anyone at any level in their ballet career. They treat everyone nicely, with respect and a knowledge of feet and shoes that is amazing. I have high arches, very flexible feet and ankles and "break" my shoes quickly. They fitted me in a PERFECT pair of Bloch's, and I'm returning to purchase more for the show now. PRO TIP: Visit the store first to check out the merchandise and shoes, and BOOK a time for a professional pointe shoe fitting. They will fit you or your dancer with a keen and discerning "eye". And they know the likes/ dislikes of each school and teacher in the Bay Area. My teacher is very "old school", so it's black or dark leotards (no flashy flash please), no Gaynors (I know, that's a wholeeeee nother topic), and no bulky warmup or cover clothing. AH, some things never change. (hearts). I wish you all well in your ballet class and career!
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September 2018 by Toan L.
The shop my daughter and I always visit when she needs dancing/ballet shoes or clothes.
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August 2018 by Ed S
Super friendly and helpful staff. Large selection for being a small store.