-
January 2024 by Rachelle Raffanti (Shelly)
Slow paced Sunday kind of fun. No complaints. Just know no matter what type of fabric/foam size you buy, roll or yard etc.. I learned you must get a measurement before you get to the register or you'll be heading to the measurements table and back to the line. Still a great craft store.
-
January 2024 by Jenna Olmiala
Went in on Saturday night, 3 workers there helped me out and everyone was super nice and i had a good, memorable experience.
-
January 2024 by Vivian C.
++++ SELECTION ++++ Some of the best deals are online only for in-store pick up, so check online for deals and if your item is in stock first before walking in! Also, there are some stocking issues. Some of the shelves are empty...so go in with a plan! ++++ SERVICE ++++ Zachary at the fabric counter was really nice. I wanted some vinyl and the roll had a dirty spot. I asked him if he can cut that spot off and then start my yardage after that. He was very nice to do that! He also helped me look for fabric which was really helpful. He also was really kind and helpful to other customers ahead of me! A+ to Zachary. The fabric cutting is VERY MANUAL, so keep that in mind. Manual as in a pair of scissors and a guide, that's it! Not machine cut. So you might need to trim things straight, add 1-2 inches more to your yardage. The smallest they cut is 4.5 inches from a roll and you get the WHOLE length with a width of 4.5 inches. They also don't do sample patches of the fabrics anymore. Sad. The next day I changed my mind and... YOU CAN RETURN FABRIC! AMAZING! As long as its uncut and unused! I was told to go to the fabric counter, I got it remeasured, they confirmed the length and then I went to the front counter and returned it! No problem! All smiles, no stern faces! Because of this, I'm definitely going back! ++++ OVERALL ++++ ALWAYS CHECK FOR A COUPON BEFORE YOU GO! JOANN'S TAKES COMPETITOR COUPONS TOO. SO BE PREPARED! NEVER PAY FULL PRICE. If you're prepared, Joann's is an enjoyable experience.
-
December 2023 by Ambrose C
I am so surprised that everytime I have been at the store the staff have been so rude and abnoxious. They always act like they are selling gold rather than a piece of cloth. how does Joaan manage to recruit people who are blunt, do very little to help and rude. I always go with the hope that atleast this time I will find someone nice to help me but I guess not. Yesterday Jodi was just so unfriendly, I barely touched the cloth to help her straighten it and she blared out 'i don't need help' omg like she would loose an inch of cloth or should I say gold if I helper her. I asked if they had a taylor or someone who could help me figure out how much material I needed to stitch a particular dress and she almost smerked at me as if I asked a wierd question when a customer behind me helped by saying there was a taylor right next door. Jeez I wish there was another store that carried the materials they do, I would never step into Joaans!!
-
December 2023 by zandra leong
Friendly and helpful staff, mary on the cutting fabric table was grea t
-
November 2023 by Hilary E.
I went here to find a small piece of stretchy black fabric to patch up some black pants. I'm embarrassed to say that I didn't know what the fabric was called or how much I needed! When my number was called I had the fabric in hand and explained my situation. The fabric lady kindly and patiently explained how much different lengths were and I ended up paying for exactly what I needed. I had a great experience being helped by the knowledgeable staff.
-
October 2023 by Iying W.
I wanted to purchase some foam for my couch cushion. I need a piece with 19.5 inches long and 2 pieces with 47 inches long. The guy works there said he can only cut by full inch so we have to get a 20 inches pieces instead of 19.5 inches. I don't understand why can they cut a 19.5 inches but charges me for 20 inches so that I can get what I want and they still get what they want, after all the guy just need to move the line a half inch over when he drew the line on the foam. As for my 2 pieces of 47 inches, he cut one 47 inches, but he refused to cut the the 2nd piece to 47 inches because it is a lose piece with 48 inches, he said he will charge me 47 inches but I should cut it by myself because it is easier for me to cut it than he cut it. I found these are so ridiculous. I will never go to this store again.
-
October 2023 by Сергей Жуматий
All for handcraft! A lot of fabric, yarn, and many more.
-
September 2023 by Heather Bee R.
First off - I love Joann's fabric and visit the chain in every city I can find when I'm traveling. I really miss the Mountain View location that was closed during covid. Locally, I prefer the cupertino (small) & Almaden (super large) over Redwood City for convenience but really miss the layout, selection and friendliness the Mountain View location offered. Cupertino: the staff is very helpful and engaging when it comes to helping or resolving craft issues but the store is always disorganized, quantities are low or not being replenished, and the layout doesn't flow like it does at the other sites.
-
September 2023 by Dhanashri
Nice store! Lots of good quality fabrics and craft material. I always get some coupons in mail which I can use. Feel like a kid candy store :)
-
August 2023 by Veena I.
The cutting staff ganged up on me and was very rude, just because i wanted them to be careful to cut the fabric correctly in a straight line. I have had problems before and wanted to avoid a return trip. The girl on the staff was impertinent enough to say that they are hiring in case i wanted to do her job for her... they did not look like they wanted to work there.if the current staff is any indication, I guess the management wants to go the same way as hancock fabrics!
-
July 2023 by C S.
Some of the staff cutting fabric need to be fired for their rude attitude and zero customer service. The cashiers are always nice and friendly but the cutting staff, not so much. The cuts tend to be quite uneven and you end up with less than what you asked for. Not sure what it is about this location in particular but the cutting staff is always ridiculously rude, unprofessional and unfriendly.
-
June 2023 by Samantha S.
They employees were very helpful at this location. They helped me find the exact fabric I was looking for and were very helpful on telling me how much I needed for my project. There lots of selection of all kinds of fabrics. Definitely recommend!
-
June 2023 by misti wick
I would not consider myself a crafty person, but I had a small project due in a hurry. The staff was incredibly helpful. I will definitely be visiting the Cupertino store for any future projects.
-
May 2023 by Jason lee
Please this store joke employees are over work and abuse by management then employees take out on customers because they are using coupon abusing customers fired the management get new team
