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October 2023 by priyanka joshi
I had a 5 star experience today, and want to give a shout out to Mourad, who helped me. He corrected my shoe size, suggested using their machine to find out arch size and suggested a shoe and insole that were perfect for me. He patiently listened to my foot trouble to figure out what shoe and insole would work best. There were other customers too in the shop, and I could see he was serving them well too. Thanks for all the help! I recommend this shop
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October 2023 by jaurein layon
I'm currently recovering from a foot injury and had a lot of questions about my next steps with regards to my footwear. The first time I stopped by this store was earlier in August. The lady who first assisted me (forgot to get her name but I think she said she also works at the Walnut Creek location) was very helpful with all the inquiries I have about my feet situation. She even encouraged me to try to do the scan which may help me get a feel of what insole might be best for me. I didn't purchase anything at that time because I was in a camboot but left the store feeling seen, heard, and hopeful.Halfway through my medical leave, I decided to come back since my podiatrist finally gave me a go to slowly ease off the camboot. I immediately went back to the same store location and this time was assisted by Eric. He was so helpful, patient, and encouraging the whole time I was deciding on what shoes to get that will work best with my need.Overall it was a 20 out of 10 experience as I was met with very efficient, informative, and empathetic staff that genuinely wants to help meet my needs. Just want to take the time to appreciate the staff that helped me at the Cupertino store.
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July 2023 by Jie Xia
Great customer service and friendly staff. Highly recommend :)
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June 2023 by Korina Y.
I was in need of a pair of good running shoes and the service I received here was absolutely awesome. The staff was so knowledgeable and helpful, he spent a lot of time making sure I found the best fitting shoes for running. I wear size 5 and it's really hard to find size 5 anywhere else but they carry Hoka shoes in 5 here. The running socks he recommended me are so comfy and won't slide off inside my shoes. Highly recommended.
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June 2023 by Ilana Davis
I prefer to support the local stores as much as possible. Footwear etc. in Cupertino (20690 Stevens creek Blvd.),is one of them.The shoes I was looking for weren’t at the store, Mourad Saidi was very helpful.He order my size to the store, wasvery experienced with adjusting and the fitting,he is knowledgeable. Great service! Thanks Mourad!I highly suggest getting his service.
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April 2023 by Alice L.
Excellent service and quality goods. Very knowledgeable salespeople. I love this store.
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February 2023 by Bernadette Reed
If I could give this store a 10 star review, I would, but 5 stars is the highest rating. I have problem feet because one foot always swells. Mourad, who is the best salesman ever, always magically finds me the absolute perfect shoe. I feel like Cinderella after I leave here. He’s amazing and he takes his time to help you with the right shoe. It’s extremely rare to find people like Mourad. He makes you feel very happy to be here because he knows he will delight you with a great and comfortable shoe. If you are happy, he’s happy. All the staff here are super kind and very helpful. The store is beautiful and very clean. They have great sales and I adore their real leather Hobo purses. The prices are very reasonable. Their shoes, sneakers, slippers, boots and sandals are all fabulous. There are so many different selections. It’s the best, bar none. We are lucky to have such a fine shoe store nearby. If you need a great pair of shoes, stop by to see what this wonderful shop has to offer for comfortable and stylish shoes located in this shoe haven.Update: I went to this glorious store again to buy another pair of their fabulous and comfortable New Balance shoes and Angie, the saleswoman, was extremely helpful and gave me quick and exceptional service in finding the pair of shoes I exactly wanted. It’s a must go to shoe store, bar none!
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December 2022 by Marcia A.
I wanted to try on a pair of UGG boots to visit my daughter in OK this Christmas. They will give me the warmth and comfort for the forecasted ice and snow. I called around to local stores after I googled UGGs and many of the shoe stores I called didn't carry them. I called Footwear etc and found out they had my size in stock at the Cupertino store. I went there and tried them on and found that they fit perfectly. The young woman who helped me was very knowledgeable about the boots and recommended a good water and stain protector spray to ensure that I can wear them again year after year. I was impressed with her sales skill and would highly recommend this store. Besides boots, they had lots of shoes and my preferred brand of socks. I will certainly go back there again.
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December 2022 by Wally
Great service. I received my shoes in a timely manner and I am happy with it. They also sent me a Thank You card which adds a nice touch. Thanks to Mike who packed my order. I sure recommend this business.
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October 2022 by Lia Z.
I had a horrible experience here today at this store. I purchased a pair of indoor slippers for my dad online and all we did was just have my dad try them on in our kitchen, that's all. They are too big and he doesn't like the materials so I have to return them. I bring them to this store today because I shop here all the time and just made a purchase here 2 weeks ago for my own shoes. A guy named Jonathan took them and told me that they are not new, he keep saying "you have worn them so we can't return", I said "no we never wear them", he kept saying that we have worn them and with this really contempt attitude, like "oh you think you can lie to me" face. I told him it is not about the return or money, we never wear them. Then he said "ok, I will make an exception for you and return them" but I was not happy because why "exception"? The shoes are brand new. Then we got into a little argument and he refused to serve me and ask me to come back tomorrow when a manager is here. WHY? Why would I waste my time to come back just because he is really mean to a customer? So I called the 1800 customer service right away in the store, and the CS lady call the store and Jonathan still told them that they are being worn already. So they ask me to send a photo of the shoes. I took the shoes to the front of the store and took photos on their front door carpet. then send it to them right away. They finally call the store and ask them to return to me...But why do I have to go through all of the drama to return brand-new shoes??? Then here comes the worst part, just as I finish taking the photo, another gentleman named Mourad step out with my car key, I was so mad that I left my key on their countertop. he was so so so rude, he hang this key in his hand and hand in front of my face and said "Watch out for your own stuff" then he asked me " What do you want " . I can't believe what I just heard because he doesn't remember me as I always wear a mask, but I purchased a couple of shoes with him before. I didn't say a word, because he is way older than me and I want to show respect to seniors all the time. I bring the shoes back again to the cashier and Mourad tried to yell at me again, I told him " I am only going to talk if you can calm down, because really you don't know what happened here" then he calm down a little but still with a really really rude attitude. the same thing, he asked me to come back tomorrow with a manager without even looking at the shoes. (I posted pictures here). Honestly, this is the worst shopping experience in my entire life, I am still a little sad while I am typing this message, not sure what is going on in this world. In the future, I will start going to the Los Altos store instead of this one. today really hurts my feelings. Even after 1800 customer service told Jonathan to do my return, he still has an attitude like I am the one who did something wrong... gentleman Mourad was so so rude that really scared me. I will never return to this location.
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October 2022 by Tetski2020 J.
My husband and I purchased our first Hoka pair of shoes here. My size wasn't available but was offered a free shipping. Mourad, the sales associate, was accommodating and patient with us. He reassured me that it would only take 2 days for the shoes to arrive, which is true. I got mine today, packed neatly by Mike. Thank you so much for the wonderful experience!
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September 2022 by Mike Pappas
So I went here to buy a pair of shoes August 30th 2022.The shoes i purchased ended up giving me 2 major bleeding blisters the size of a quarter on the back of my heals. I only wore them 2 hours. Brought them back to the store today for store credit to use after my heals heal. I was asked if they were worn outside and I replied yes, for 2 hours. I was told by the lady that they would not return them due to being worn outside. There was a small scuff on one but the reason was because they were worn out side. Really, were else do you wear you shoes. The worst part was there was no offer of a compromise or anything, Just walk in them longer and break them in. No thanks. Any way I will never shop here or any other Footwear ETC store again and I would recommend you shop else where also. Next is a letter to corporate.
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September 2022 by Julie C.
If I recall, this location used to supply an array of options for Plantar Fasciitis needs. I am incredibly disappointed with the very limited selection available. Please showcase additional footwear attire in the future.
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September 2022 by Karen Maddox
Great staff. Very knowledgeable and helpful. Amazing selection of comfortable and cool shoes.
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August 2022 by Carolyn Potter
I came in the store in Cupertino yesterday (I drove 3 hours to shop here and to visit my son). No one asked of I needed help. I picked out 4 pairs of sandals. I picked the Vionic Belle white trooical. My size but dirty bottoms! After the lady that came in after me was helped, I asked for 2 sizes. Bought one off sale rack, and 2 others along with the Vionic....no box. Hmmm