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March 2023 by Daniel C.
The customer service at FRB is incredible. Max, the branch manager is friendly and the team is always helpful and ready to go the extra mile. I had some foreign currency I wanted to deposit and they just took care of it no questions asked. When I was in New York during a downpour of rain, I dropped into the local FRB branch and they provided my family with freshly baked warm cookies and FRB branded umbrellas. Seriously I'm really happy working with this bank and I highly encourage anyone to check them out.
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October 2022 by Ram Mar
This review is for a personal line of credit experience. CA law + their website clearly states that a married person can apply for a credit alone without involving the spouse. This is for a 820+ score excellent credit profile of 12+ years, liquid + non-liquid assets several multiples of loan amount and 0 debt. For not adding spouse to application as per their suggestion where spouse has 0 income they let the application rot for 2+ weeks and reject it with a sham of "doing underwriting". Then they ask to reapply with spouse for approval so that 2 scores will be dented again. No thanks. Stay away. I applied as the advertised APR is the lowest and can act as a good backup to draw from in case of any emergency.
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April 2022 by Garth P.
I can't speak highly enough of First Republic Bank and by banker, Shirley Chu. She's gone so far above and beyond that there is absolutely no way I would consider banking with anyone else besides FRB. In fact, I've referred seven of my friends and family to join. There was one situation where I needed to drop a cashier's check off to a someone at another bank but I was out of the country. Shirley not only printed the check but proceeded to HAND DELIVER the check to the other bank for me. She is such a positive person and I can tell she really cares about me and my family. Thank you Shirley and thank you FRB!
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September 2021 by Benny Shao, O.D. (San Jose Vision Therapy)
I was recommended to bank here by my chiropractor friend. Their service is absolutely TOP-NOTCH! They have been so helpful with helping me with my EIDL grant and PPP applications. My personal banker is Jack Lee and he actually calls me to assist with new information coming out. He does this for all his business clients. The big banks only help their clients. These guys actually help us little guys. They deserve every client they get!
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August 2021 by Candice K.
Jack Lee should have his own bank. He's that good. I've never dreamed of a personal banker making my financial life so effortless. I can't recommend him enough. Unless you enjoy beating your head against a wall, you should switch everything to Jack. I never thought it would be worth the "trouble" to switch banks. I wish I had switched to Jack earlier...and that bank he's with.
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April 2021 by KIPI K.
Wow Steven Blanco at 201 west EL Camino Real at Sunnyvale He is very Friendly and help me on my account He respected and willing to help Honestly and reliable Steven always help me and my family Good services go for it Number 1
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February 2021 by Benny Shao, O.D.
I was recommended to bank here by my chiropractor friend. Their service is absolutely TOP-NOTCH! They have been so helpful with helping me with my EIDL grant and PPP applications. My personal banker is Jack Lee and he actually calls me to assist with new information coming out. He does this for all his business clients. The big banks only help their clients. These guys actually help us little guys. They deserve every client they get!
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November 2020 by Benny S.
Just wanted to update my review because it turns out that there is Zelle on First Republic but just not for mine because it's a corporate account. Again, their service is top notch!
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March 2019 by Kelly Z.
I never think of me would write a review about a banker, but this bank is phenomenal. Every time I called, walked in, the bankers go above and beyond to help solve my problems/issues and sometime would go an extra step. I am very pleased and can't say enough with the services. Thank you Jack Lee and team!
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December 2018 by Eric V.
We worked with Shirley C. First Republic Bank in our mind is synonymous with customer service! Banking redefined.
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November 2018 by Reggie W.
I just opened an account here & Sophia Tupper assisted me. She is super efficient & explained everything in detail. I am very happy & impressed by the way she provided customer service. I am one happy client. Thank you Sophia for your help & service
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November 2018 by John Di Mario
Wonderful and friendly employees and customer service! I went here prior to a trip and they not only verified all my financial questions I had but also gave me some good tips for my travel! Really appreciate having this branch location here!
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November 2018 by Clare B.
I had an issue with my card - a suspicious transaction was attempted on my account and FR blocked the transaction - which was great. But they also needed to block my card and reissue me with a new one. The issue is that it was a Friday and my FR debit card is my only US card - so I didn't want to be without a card all weekend. Anyway, I spoke to Jack Lee of the Cupertino office and he arranged to have the card embossed on site (at his branch) on the spot, and then he drove to my office (also in Cupertino) and personally delivered the new card. It was the best and most personal service I have ever had from a financial institution - and certainly far exceeded my expectations. My initial annoyance at having my card blocked was transformed by this brilliant service. And it's made me a super loyal and appreciative customer. Thank you, Jack. First Republic is lucky to have you on their team! You saved my day (and weekend!).
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April 2018 by Miruna V.
Really bad customer service. We made an appointment today to open an account and they did not honor the time and made us wait as if we did not make an appointment. Pretty rude staff here at the bank. Definitely would not recommend coming here!
