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November 2023 by Dan T
I went to the bank for the monthly charge for the business account we had. We decided to close the account, but Mrs. Suzanne Bui(Branch Manager), patiently explained to us that this charge is due to the deficit in our account balance, and we were fully justified. Not only did we keep the account open, but we want to transfer money from our other bank to this branch in the future. I also thank her colleagues for their responsibility. Iraj
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May 2023 by roy farhad
Even one star it is too much for this branch, worse customer service , Don't know how to handle customers.
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April 2023 by L H.
Beware of monthly fees that will be charged. I'm much better off at a bank that cares about the banking relationship.
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November 2022 by Rose Y
The people there have no respect for customers! I wish there is an option for zero stars.
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May 2022 by Fred W.
Worst customer service. This is not a world class banking, and they don't care customer.
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September 2021 by Jjj C.
I had been a customer for over 10 years. I never understood why so many bad reviews for this particular branch until more recently. The majority of the people here are good, but there are a few bad ones that give customers a really bad experience. The manager is always in hiding and what is her job. Sleeping in the back room????
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March 2021 by Juan A.
Friendly and knowledgeable staff. Personal banker that helped me took time to explain all the benefits about the promotions I inquired about and introduced me to his manager Liz Perez. The manager is wonderful and very accommodating. Great and friendly branch; this branch will definitely be my go to.
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January 2021 by Ran Zhang
Staff not trained well about their own product. Our business account was not able to wire transfer to foreign country, the staff there didn’t know why! Ask me to call their customer service, when I called, they hung my call twice for no reason!!! Online banking is really no sense to use! Bad lead time for bill payment!! I would avoid using CITI bank!!
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January 2021 by dela a.
Branch manager Elizabeth Perez blatantly discriminated against me when I tried to make a withdrawal from my account for a few thousand dollars. I had valid ID, funds were available and there were no holds on my account. I called Customer Service while in the branch and was told there was no reason I should not be allowed to make the withdrawal. I waited for over 45 minutes and was not updated or even given a valid reason as to why they were not processing my withdrawal. Definitely canceling all my accounts and credit cards with Citi. Chase would never b******* me like this.
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September 2020 by A Z.
Background: I saw someone at this branch last year, and they explained what kind of account I have and how to avoid the monthly service fee. Based on their advice, I transferred out a large amount of money and kept the minimum. I didn't think to follow up afterwards (I know, this part was on me).I checked my account recently, and noticed that I'm being charged a $25 monthly fee ever since I transferred out the money!!! So I called the 1-800 number and they only refunded $25. They suggested I call the branch.So I called the branch to make an appointment with the manager to see if they could refund a few more of the monthly fees, otherwise, I was planning to close out my account. Instead, I ended up talking to Nupam Gupta on the phone. She wanted to see if she can help me on the phone. I was a bit impatient with her, because I thought she wouldn't be able to help me over the phone, but she was very sweet. She said she would try to get as many fees refunded as she could but it was up to the back office. In the meantime, I transferred in enough money to avoid the monthly charges. And I avoided a time-consuming visit to the branch.Lo and behold, a few days later, 11 more $25 monthly charges got refunded to my account!!! It's really nice to see someone working extra hard to keep a customer, and in my case, it worked! Great service, Nupam Gupta!!!
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September 2020 by Кирилл Роговой
Staff does not understand English, tried to ask them to confirm a Citi Phone number which I got from an e-mail - to check if the e-mail was legit, and they kept telling me to call the another number
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August 2020 by y c
Unfriendly staff and service, will avoid doing business at this branch
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July 2020 by deep meh
I am a long time customer of Citibank. Today I had worse experience of very bad service from this bank Br. Manager. She provoke customer to close account with Citibank. However the teller was very kind but helpless. Top Management must do some thing and take a look on other reviews.
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June 2020 by Jiyeon Kim
Worst bank ever. Staff is so rude
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September 2019 by Bryan Matthew
SUPER sluggish service.
