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February 2024 by Senait Daniel
I had such an exceptional customer satisfaction experience. Arnab resolved my problem quickly and politely. He knows his job too well ???? he was welcoming very professional and great listener,I highly recommend this AT&T branch!! The store is neat and clean, the team who was with him was also support each other seems like they have gd work atmosphere.Thanks to the agent there called Arnab I learned that the quality of the deals they have, products exceeded my expectations, great customer service thank u Arnab ??
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January 2024 by John Hu
He was very helpful
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January 2024 by Eric Boyd
They couldn't handle a simple transfer of billing responsibility/TOBR despite me having all the paperwork and phone number release authorization - one rep grabbed another, who grabbed another, who grabbed a manager and they were all going through binders and making phone calls and eventually just told me they couldn't figure it out and to try another AT&T store.
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January 2024 by zcitibank
Went the ATT corporate store in Cupertino, and was helped by Kenny and Monica. Both of them were knowledgeable, friendly, and patient, especially Kenny. He resolved all my issues. Very happy about the experience
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January 2024 by li mei cheng
Kenny is doing an excellent job when we trade-in our phone to the new one.
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January 2024 by Terry Lee
Kenny did super helpful job today. Thumbs up.
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January 2024 by Yvonne V
After three months of frustrating attempts to resolve various issues, including billing concerns, linking home/wireless accounts, and an alarming situation with a phone I shipped back to AT&T in October 2023, I reached a point of exasperation. Despite multiple attempts to confirm the receipt of the phone, I received disconcerting text messages stating that AT&T could not locate the device in their warehouse and that I would be held liable for $1200.My experience took a positive turn when I visited the AT&T store on Main Street in Cupertino. Kenny greeted me with a warm and friendly demeanor, taking the time to understand the complexities of my situation. He, along with the Store Manager, Veronica, displayed unwavering dedication to resolving my issues.Kenny's attention to detail and genuine concern for customer satisfaction were commendable. Together with Veronica, they tirelessly worked to get AT&T on the phone and spent two hours addressing each of my issues. Their collaborative efforts resulted in the successful resolution of all the issues that had been causing me significant frustration.Kenny's exemplary customer service has undeniably left a lasting positive impression on me. His professionalism and customer-focused approach are a testament to his commitment to ensuring customer satisfaction. He is a true asset to the AT&T team, and I am genuinely grateful for his assistance during my visit.Thanks to Kenny and Veronica for going above and beyond to rectify my concerns. I am now pleased to share my positive experience, and I look forward to recommending the AT&T Cupertino location to friends and family based on the outstanding service provided by Kenny and the entire team.Thank you once again for restoring my faith in exceptional customer service.
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January 2024 by Ashlee Nicole Tugade
Kenny was such a great help! Very welcoming and approachable. He helped me with everything I needed?
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December 2023 by kala padmanabhan
Loved the experience with sameer
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November 2023 by Meer Shariff
Ken has been really helpful solving my new fiber account issue. Great staff
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November 2023 by Mark Pineda
Kenny,Very helpful, explains well and gives the best option for your need.
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November 2023 by Tanmayi Jadhav BA H
Kenny was super helpful and explained us everything about the new phone we were about to purchase. Good experience
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November 2023 by Haibin Wu
Luis is very patient to walk me through my phone service. I really enjoyed his help!
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November 2023 by qinhao dong
Today I came to store, and find out I could pay the same prices to get more benefits. Kenny is pretty nice and gentle. I will recommend Kenny to help you.
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November 2023 by Venkat Koduri
I went to this store today and Kenny helped me with iphone upgrade. He provided all the details very patiently and recommended all the options. We are very impressed with his service at this store on Main street Cupertino
