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May 2024 by Responsible Citizen
There is a girl and a guy work there. their names are Joselyn and Jesus who are both viscous satanic souls. I forgot my phone password and needed help. She literarily tried to do anything she can to sabotage me from getting access to my phone. she said we can't access your account and we can't call the customer service for you either. for 2 days, I was locked out of my phone and could not receive or make any phone call, or access my bank accounts because of this demonic girl.
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March 2024 by Isela Ramos
They say they close at 7 and close at 5 in the afternoon and in all the stores it is the same ? ?
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November 2023 by Mario Ramirez
Good offers and very good customer service
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March 2023 by Alberto Maldonado
Good service...and also when one of the places complains about bad service, it is the same person who comes in rudely, they want speed and have no patience...Kaliman already said it. Serenity and patience above all...
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January 2023 by Xiuxazo
Amazing customer service, helped me a lot, and they know a lot of technology, unlike some other employees at different metro pcs.
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September 2022 by Jasmine Garcia
This place has horrible customer service. On Sunday August 28, my husband and I went because my husband was trying to port over to metro from another company. Im going to admit it was close to closing time but instead of telling us that they weren’t going to be able to help they instead told us that my husband didn’t qualify to port over. I went to another location and they were able to do it with no hesitation. They lost a sale because they were worried about closing on time.
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August 2022 by Arthur Guerrero
Come here every once a month to pay my phone bill
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March 2022 by ANASTASIA JONES
Good services thank u
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November 2021 by Nathaly M.
The five stars are for the employee (Jordan) that assisted me today. I was changing carriers and he kindly and patiently helped me. Although there was a line Jordan tried his best to do his job to the best of his ability. Jordan has great customer service.
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October 2021 by Yesenia Olvera
Today my mom walked in to this store for help and information on transferring contacts from her android to her iphone. Upon asking for this request, she was told they could not help (because she first had to create an icloud account, something that most people over the age of 50 can have a difficult time with understanding what that might mean) hence the reason she walked into the store, for assistance.The incident occurred approximately at 5:30PM on 3/17/21 with Lily "head of sales" and Jesus who attempted to assist, but failed to do so as well.I understand how insanely busy sales can be, and that there are in fact rude customers. My mom ain't one of them. And regardless if a rude customer actually walks in through your doors, there is never a justification to tell a customer, "Usted solo viene aquí con su ignorancia". Translates to: "You only came here with your ignorance." However hard your personal life can get, or the fact that they rolled out a new computer system, DOES NOT grant you the go ahead to be disrespectful to your team nevertheless your customers!There's a camera in the store and so when I called to file a complaint I strongly urged that they please revisit the footage, hoping that there's audio to back the events that followed.My mom, left feeling so distraught by Lily's actions and her hurtful words. And almost believing she was ignorant all because she walked into a facility inwhich the job of the salesperson is to in fact, educate a customer on their MetroPCS by T-Mobile cellular device. Or am I being ignorant here?!When I attempted to get her side of the story, because, you know, that's what decency is. She accused my mom of raising her voice... She didn't. BUT EVEN IF SHE HAD!...Somehow that gave Lily, the lead salesperson, the okay to disrespect my mom, a customer looking for help, by insinuating she is ignorant. I just, well I'm just left in awe.To get to the point, when I and my brother-in-law tried to get her information she denied she knew her employee number, could not give us information to speak to a manager at that time, all the while Jesus (while having a customer in front of him, who he's assisting) keeps budding in, and so when we asked for the corporate number he yells out, "Google it." Followed by more harsh words from Lily's and finally "kicked us out" of the store stating, my mom can no longer come in the that store.If you've read this far. My hope is that Lily and the rest of the team, receives better customer service training so that she may be able to better assist customers in the future.
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June 2021 by alberto vera
These place is no good. They are more worried about where a customer has their mask on, instead of trying to sell merchandise. I was going to buy 2 Samsung Galaxy 21 ultras, but the girl there was more worried about where my mask was on.
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March 2021 by Yesenia Mora
Today my mom walked in to this store for help and information on transferring contacts from her android to her iphone. Upon asking for this request, she was told they could not help (because she first had to create an icloud account, something that most people over the age of 50 can have a difficult time with understanding what that might mean) hence the reason she walked into the store, for assistance.The incident occurred approximately at 5:30PM on 3/17/21 with Lily "head of sales" and Jesus who attempted to assist, but failed to do so as well.I understand how insanely busy sales can be, and that there are in fact rude customers. My mom ain't one of them. And regardless if a rude customer actually walks in through your doors, there is never a justification to tell a customer, "Usted solo viene aquí con su ignorancia". Translates to: "You only came here with your ignorance." However hard your personal life can get, or the fact that they rolled out a new computer system, DOES NOT grant you the go ahead to be disrespectful to your team nevertheless your customers!There's a camera in the store and so when I called to file a complaint I strongly urged that they please revisit the footage, hoping that there's audio to back the events that followed.My mom, left feeling so distraught by Lily's actions and her hurtful words. And almost believing she was ignorant all because she walked into a facility inwhich the job of the salesperson is to in fact, educate a customer on their MetroPCS by T-Mobile cellular device. Or am I being ignorant here?!When I attempted to get her side of the story, because, you know, that's what decency is. She accused my mom of raising her voice... She didn't. BUT EVEN IF SHE HAD!...Somehow that gave Lily, the lead salesperson, the okay to disrespect my mom, a customer looking for help, by insinuating she is ignorant. I just, well I'm just left in awe.To get to the point, when I and my brother-in-law tried to get her information she denied she knew her employee number, could not give us information to speak to a manager at that time, all the while Jesus (while having a customer in front of him, who he's assisting) keeps budding in, and so when we asked for the corporate number he yells out, "Google it." Followed by more harsh words from Lily's and finally "kicked us out" of the store stating, my mom can no longer come in the that store.If you've read this far. My hope is that Lily and the rest of the team, receives better customer service training so that she may be able to better assist customers in the future.
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December 2020 by Alvaro Estrada
(Translated by Google) I like the attention in this store I always make my payments there I also love my tablet that I buy there at a very good price(Original)Me gusta la atención en esta tienda siempre hago mis pagos ahí también me encanto mi tablet que compre ahí a muy buen precio
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February 2020 by Camille R.
Yesterday I bought a samsung galaxy cell phone at this location as an upgrade to an existing phone line. Brian the employee informed us of a promotion. add a new line for no charge. we said no thank you. He persisted its FREE. We said no not interested. He left it alone. He gave us our new cell phone and we left. When we got home, we learned my husbands old phone still had a ring tone. My husband dialed out of the old cell phone. Dialed my number to find it was a new number. We realized Brian fraudulently added an additional line eventhough we said NO!!! without our permission (fraud). I called Metro Pcs headquarters and reported this incident. Reported the store, the employees name and employee ID. Be very careful with this location. They work on commision. This employee committed fraud to seek commission incentives. very sad.
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December 2019 by John B.
The child that said she was a supervisor for the company threaten to call the Police and threw me out the store. Why? Because I purchased a device 2 days ago and was having issues. Called customer service and tried to trouble shoot the issue. Told me to go back to the store and exchange for a different one. The customer service rep said don't worry it the metro promise that I can trade the Samsung A10e for the a20 both phones are free with new service. He told me to make sure I had everything and that the phone was in in brand new condition and so i factory reset the phone because I didn't want my personal accounts and information on device that's being returned. I drove in rush hour traffic for 40 minutes 7miles away and waited patiently for another 20 minutes in the store and the guy I was talking to had to look up my account. Then looked at the notes but the female that was working with another customer came over and said to verify that I didn't go over 60 minutes of calling and 200 mb of data. I wasn't told about a data cap. Well my minutes was metered at 6 minutes but my data was 209mb. Which disqualifies me from doing an exchange. Also was told that since I did a factory reset which makes it more difficult to verify the information of usage, that also disqualifies me from a return. I just wanted to exchange for the other free phone and go drive in rush hour back home. I asked for the store manager because I found the lack of respect when I asked questions that I was literally ignored and given a piece of paper with the return policy that doesn't state all the disqualifiers. I said that giving me a piece of printed paper with Highlighter was very disrespectful. Make eye contact and talk when a customer asks a question instead of staring at a computer and shoving printer paper towards us. I looked at the 3 by 4 inch section she high lighted and nowhere does it mention that factor resetting the phone voids the eligibility of an exchange and I was only told about the 60 minutes usage and asked to read the notes from customer service authorizing me to come in to exchange. I was told it had to be a complete refund and set up a whole new line of service. That's sounds like the sale reps are fraudulently misrepresented the terms and conditions plus added features I didn't want and told me that it was free but when removing the features lowered my bill. And setting up new activation instead of exchange sounds like fraud for both the customers and the corporation. You get more commission for new activations than upgrades and adding features at the point of sales gives you higher bonuses and spiffs than a returns generate was is called charge backs where the corporation paying out commissions then sends a negative metric and commission deducted from the next payout. So back to the condescending store employee. I asked her where does this information about voiding warranty but refuses to look up my account again and was told I have 2 minutes to leave the store or else. Then tells the rep that was helping me to pack up my stuff and call the police. WTF! I HAVE NEVER HAVE HAD THE POLICE CALLED ON ME FOR REQUESTING AN EXCHANGE FROM A FREE PHONE TO ANOTHER FREE PHONE.
