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May 2022 by Dave G.
Try calling the actual pharmacy and you will NEVER be able to talk to the staff ! When they get the order from my MD electronically, it usually takes 2 days for the order to be filled! So then i have to drive there each time, just to make sure they can fill the order, and they ALWAYS complain about how understaffed they are, so after i go there the first time, i then have to wait 5 or more hours until they actually fill the RX. It's CRAZY and absurd! after today I am switching to CVS for my pharmacy!
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April 2022 by Anna S.
I am traveling to Senegal for a medical trip and Andrew, the pharmacist, was SO helpful and kind with helping me getting the correct medications/ discounts because my insurance wouldn't cover the whole prescription. Andrew was a complete life saver and made this whole process so much easier for me. He is always very kind when I come in to get medications, and is overall very knowledgeable and helpful. Give this man a raise!! He deserves it!!
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April 2022 by Tiffany H.
Ghetto horrible staff.. they didn't given give me back my change. They manger is rude asfk.. she's even rude to you co workers
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January 2022 by Melissa K.
WORST PHARMACY AND STAFF! RUDE, INSENSITIVE, AND UNPROFESSIONAL. I'm not one to write reviews or get upset in a store but this experience was so unbelievably hurtful and disrespectful, and discriminatory. I have never encountered a more rude and unprofessional staff. One of the young pharmacists whom I have never had an interaction with called me to boldly inform me they would no longer fill my prescriptions as they are "too complicated" and wont be filling any Rx until I seek "real" pain management. I have been in pain management since I was 7 years old. Irregardless she still shouldn't say that to someone. I was so blown away by what she was saying that I honestly thought she was prank calling me. She proceeds to speak over me and interrupt me as I'm trying to ask questions. She wouldnt let me talk so I asked to speak to the manager. She lies and tells me she is the manager and she's "in charge of cases like this." She was so rude and unprofessional and cruel. I don't remember exactly what she said but it was some offensive comment referring to my health that I just haven't done a good enough job at taking care of myself. I was livid and crying all at the same time....I went to the store to pick up my remaining meds and immediately asked for the store and the real pharmacy manager. She said I was seeking drugs and attention. At one point she started being sarcastic and mocking me and my health issues. People who struggle with chronic pain usually have hundreds of interactions with medical professionals like her treating them like crap. This wasn't new but it was completely out of nowhere. It's interactions like this that make people like me feel more isolated, depressed, and ashamed of having chronic illness and pain. The way she treated me is exactly why people who struggle with chronic pain stop seeking medical help. Avoid this pharmacy. They have endless complaints against them and staff turn over is a revolving door. Zero loyalty, standards, and ethics. Unless you love long wait times, prescriptions that are never filled correctly, and unprofessional staff that treats you like garbage. Then this is the best worst pharmacy for you .
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January 2022 by Eve B.
New management is horrible. I shop there very often. It was the night before XMas and I must've been purchasing at least $600 in last minute gift wrap and stocking stuffers. I had been in the store about 45 minutes and during that time k had a few questions about some items and when I asked the manager lady was very rude and impatient. I just bit my tongue and ignored it. When I was ready to checkout she was again very snappy and unfriendly and acting almost irritated I was purchasing so much stuff.... Midway through check out I had added 2 bottles of sparkling wine and some coffee liquor for entertaining along with the other items. came in to buy and she asks me for ID. Now I am 52 yrs. Old, and despite whatever policy they have it's painfully obvious I am "of age" old enough to purchase alcohol. The cashier/manager says to me "sorry I can't sell this to you" I laughed like she was joking and she said "nope our policy requires us to card everyone" and took the bottles off. At that point I'd had enough and walked out with nothing. What's a good neighbodhoid pharmacy good for if they treat you like crap and then blame policy for their lack of description? I'll never set foot in that store again. The revenue I brought into that store alone exceeds $500 per month and they just lost their best customer. So rude and impolite. Makes me sick to my stomach how companies hire shit workers and treat their customers like dirt. Whatever happened to good old friendly customer service where stores appreciated your business instead of took their customers for granted?
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November 2021 by Sponge V.
Security guard is jjoke. Not everyone is a criook!! Better make sure you are are before you accuse anyone. Dont shop here as they dont respect you.
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November 2021 by Michael Z.
New Pharmacy Management is horrible. Although this Walgreens is generally fine to shop at, avoid the pharmacy. Long lines and people working at the pharmacy seem to be untrained and incompetent. Customer after customer couldn't get answers for simple questions and everyone of the 10 people in line were frustrated with the process (or lack thereof). When discussing an issue with the manager, it became evident where the lack of training and basic communication skills came from. He simply lacked basic communication skills and showed a lack of concern for any of the customers in line. Very sad because this used to by my neighborhood pharmacy but now I'll only go for the bottled water and toilet paper. Go to CVS or the Walgreens on Brookhurst.
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November 2021 by Ashlynn P.
This Walgreens has the rudest employees. Went there and spent over $400 and the lady that was helping us was so rude . My mom offered to bag and the lady looked at her like she was stupid, throughout the entire transaction she was huffing and puffing. When we finished, whoever was behind us, the cashier said "oh my gosh I'm so sorry about that" very rudely. I don't remember her name but she was an older Asian cashier lady .
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October 2021 by Jackson H.
Hands down the most disrespectful and least helpful pharmacist I've ever been to. The best way I can summarize my experience is that they project the stress of whatever is going on internally onto innocent customers. I tried to pick up my monthly medication (for the second time at this location) and basically got told to screw off because my doctor didn't live close enough to here, even though he is only about an hour away from the area I just moved from. I told them this is the first time I've been informed of this rule, and the doctors who accept my insurance are typically hard to get an appointment with without advanced planning. They also said because I was picking it up literally 4 days early that I needed to show them a travel itinerary, which has never been asked of me before in the multiple instances in which I've had to do this. I've had the same medication for I don't even know how many years, and now I will be deprived of it when I crucially need it. The worst part is that the pharmacist wouldn't even look me in the eye when he was saying this because he knew he was being rude and genuinely did not care. Absolute, blatant disrespect out of nowhere. They're a wealthy corporation and people will keep going to them strictly because they need their medicine, so they can probably get away with treating people as such without any negative repercussions. But if you have an option to go literally anywhere else, I strongly recommend avoiding these jerks at all cost.
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September 2021 by R A.
I had an insurance issue regarding my prescription & Andrew at the Superior/17th St Walgreens in Costa Mesa was a true problem solver & took great care in getting my medication for me. He was so kind & went the extra yard for me. THANK YOU ANDREW !!!! I appreciate you & the Walgreens Team!
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August 2021 by Stephanie V.
Not sure why this location has such a high rating. The pharmacy doesn't offer drive-thru pickup, which is a deal breaker for a busy person.
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August 2021 by Ryan S.
This place is a nightmare to get a prescription. I went last night and counted 17 people in line. I went back this morning and there was 8 people in line. Went back at 4pm today and it was down to 5 people in line but only 2 people working and they are slow as molasses. I'll be switching to rite aid across the street
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April 2021 by Diane L.
Filled a prescription here today and went to pick it up after about an hour. When I arrived, it wasn't ready and I was told it would be just 5 minutes. After about 20 minutes waiting and watching, I witnessed 2 people getting the incorrect prescription, others not getting their prescriptions at all (pharmacist claiming it wasn't received) and 3 pharmacists working on 1 computer for one order (how many pharmacists does it take to fill 1 prescription?). When I got home I realize I only have 1 prescription and my doctor faxed over 2. This place is a disaster. I won't be going back. I thought CVS across the street was bad but boy this place takes the cake on being an unorganized cluster.
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January 2021 by Rick A.
I have been going to this Walgreens for over 2-years. This latest visit was absolutely the last time I will ever shop at ANY Walgreens ever! First I get a coupon "spend 20.00, get 5.00 back" BS promo so after waiting in line for 20 mins because all the employees were too busy cleaning the dirty store... I presented the coupon and was told it was the next time I make a purchase!!! It did not state that on the coupon maybe on the back in red miniscule faded and smeared letters. Anyway I decided to return one Aleve Pm and the blonde lady working at the register at 6:20 1/26/21 was rude and just stared at me her only reply put in your number. So after all the BS dealing with these so called essential workers I left my product without a refund could not deal with these people at all. This is a sloppy store with lazy and sloppy employees that obviously have no pride at all. I mean thet way these people present reflects the store. I will avoid all walgreens going forward.
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January 2021 by Emily K.
Getting a prescription filled there was an actual nightmare. They told us that they required authorization from the ordering Dr. when they actually meant the insurance- which we weren't paying through. On top of that issue that caused a day and a half long delay, they do not accept GoodRx - which they obviously don't advertise. They were somewhat rude in telling me that they don't take GoodRx, stating "I told you the price on the phone." Sure, but you didn't say that you don't accept GoodRx coupons, and with the day delay you caused with the authorization issue, I didn't have time to go somewhere else for this filling. What a frustration. We will not ever be using this pharmacy again.
