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July 2023 by Aln O
Horrible customer service. 3 people working together, still made a mistake while dealing with a large transaction. Wells Fargo doesn’t have my trust
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March 2023 by Diego Kellner
Excellent attention from Marianna Serrano, who was able to resolve all the issues I had
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February 2023 by Hernán Dí Santí
Why not a 0 star option???Last month of December 2022 I tried to close my safe deposit box membership before my next payment was due, because I moved to another city 45min away. Unfortunately I couldn't do it just for the fact that no banker was available at the time and I didn't have an appointment so I wasn't entitled to that service anyways according to the teller that was helping me.I couldn't make it back before my payment was due so I was charged $45.Fortunately I had enough money to cover the payment if I didn't, that could've cost me another $35 as an overdraft fee.It took me 3 attempts/three 45min trips to finally close my safe deposit box membership.I highly recommend you avoiding this place at any cost if you don't like wasting your time and money!
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January 2023 by Cyn S.
I scheduled an in person appointment three weeks in advance for Saturday, January 28 only to be called and told that there is no coverage this day. Not only is it inconvenient but the website only allows you to schedule 2 to 3 weeks at a time for my appointment to be canceled to accommodate an employee schedule. I wasn't even called with additional options or an alternative appointment I was basically left to deal with it by myself. I don't like to post bad reviews, but I really feel like this was very unprofessional and not customer service friendly. Don't even bother trying to speak with branch manager.
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October 2022 by Ivan Cisneros
bad service. I made an appointment to talk to a banker at certain time, I arrived at that time, they made me wait 15-20 minutes. I just left that place, time is priceless.
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March 2022 by Adam P.
Quick friendly service. The area is clean and safe. I'm kinda surprised by the other bad reviews.
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November 2021 by Dial Franco
bad service. I made an appointment to talk to a banker at certain time, I arrived at that time, they made me wait 15-20 minutes. I just left that place, time is priceless.
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November 2021 by DONNA BRIERLY
Very nice people very helpful really know what customer service is I have a great experience anytime I go there
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September 2021 by Estefany Calderon
It's a smaller location then the one on Baker but still overall pleasant experience. The tellers are friendly and helpful. Sometimes during the afternoon it can get busy or on paydays but they do try to still keep the line moving. There is always a friendly greeting when arriving and leaving. They are more than willing to help with any questions.
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December 2020 by Radim Krucek
I like to share great experien with W.F. Bank on Harbor in Costa Mesa. My name is Radim and I’m owner of small business, and appreciate it’s small details in customer service, which is very important to me. Story short I went into the bank just 20 minuets before closing with large amounts of paper bills. Today I get help from Laura and I like to say thank you for the great service, he even answerd all my questions with 7 minutes past closing time on the clock.We mast have mask on our job side, so I can tell haw not easy is have one all day long and smile to do customers with the eyes Thank you again for your service.Radim Krucek , All Star Cleaning
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August 2020 by Just Meeh H.
Poor service.. they should close this branch because this is a waste of space. Went in in Sat 8/22 to cash a check and the teller stated that she can only cash check with twenty dollar bills? I said thats a lot of cash to carry around on one's person. The teller then sarcastically stated it will be in 2 bundles??? It was the teller, 3rd window from the right side of the waiting line inside. She needs a new job because her customer service is very poor! Imagine cashing $100 in pennies.. ridiculous!! Is this a bank or a monopoly bank? The manager said the same thing and i said you have got to be kidding me?! I said next time have a sign outside on the door stating the obvious so we don't have to waste our time. It was HOT, there was a long line and the location is questionable/not safe. The teller had a poor attitude and the manager could not assist!! Poor customer service from that teller and the manager!! Don't waste your life going here!! Go to the location on 17th St where there was no line, AC, friendly, and can cash a check with larger bills!!
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August 2020 by Pat G.
Horrible bank closed my account because of some obscure regulation without a phone call. Indifferent manager stated in a condescending tone that that was there policy. Then stated that I have to wait up to several weeks to get my money back. And charged me a service charge of $10 because my account didn't have an average $500 despite being well into the thousands.It looks to me like the average score of WF reviews is around 3 I would rate them lower
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April 2020 by Jamie R.
Worst customer service. I had an apt. that I had made 4 days ago and when I arrived they claimed not to have it scheduled. Even though I had the confirmation paper with me, they did nothing to try to help me. They said I would have to wait (no exact time). They were closing in 50 mins so I asked if they would even see me and Jonathan's answer was "I don't know". It felt like he wanted me out rather than help.
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April 2020 by Savanna M.
It sucks that I even have to write a bad review but this place is horrible!! My atm deposit has gotten jammed twice and they suck up my money and guess how much it was!!! Inside the branch the guy at the door is beyond rude!!! He insists on opening and closing the door for you even though it's not 6 feet and when I asked for space to get out of the door he said no. Then the snarky guy at the counter asked me "is your dog grooming business affected by coronavirus?" As if that's appropriate and not invasive to ask at a time like this! Ugh!!!
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March 2020 by Yajaira P.
The workers here are so rude, I went in to ask a simple question and I didn't even get to finish my sentence before the guy at the door cut me off, rolled his eyes, and answered my question. I know everyone is in panic mode right now because of the virus, but that doesn't excuse the nasty attitude these workers are giving their customers.
