July 2021 by Lori P.
This review is about Victoria Secret credit card company not the store. Community Bank - everyone beware - I order online got my merchandise no issues at all. I love the product. I signed up for paperless billing. I did not see a statement but I logged on to pay my bill. I paid the balance in full. then I went about my business. Yesterday 28July21 I received a collections call from Community bank. I was not able to take the call but as soon as I could I logged on to my account because I thought why would they be calling I have no outstanding balance. When I logged on I was shocked to see I had a balance and I called them. Apparently my payment was due June 21st and I made it on June 22nd - They charged me a 29 dollar late fee and an interest charge of 2.22. I had no idea they did that and I never received and e-mail letting me know I had a balance. Fast fwd to yesterday I have now be charged a second late fee and a second interest and they dinged my credit. The reason I am so upset is I thought I paid the balance in full and I never received anything saying otherwise until yesterday. I can't believe that during these challenging times for many people this company is so pathetic that they have to charge a late fee for for a payment that was not even 24 hours late. Then they did it again without any notification.
July 2021 by E L.
Have been to this Victoria's Secret a few times. Just an average Victoria's Secret - nothing special here. When you enter the store, you get asked multiple times by every sales person if you need help finding something. Then they start pointing out to you every display in your general area where they are having a "deal" or a "sale." I really don't like how they only place size medium panties on the display tables and if you are not a size medium, you have to hunt through the drawers to find your size. It would be much more convenient for customers who are not a size medium if they put all the sizes on the display tables like they used to back in the day. I have never had a real negative shopping experience here; it is just another Victoria's Secret store.
July 2021 by Sharon Pandy
Yay. Found the bras I wanted without padding.
June 2021 by Latevia Santiago
Excellent Customer Service!
May 2021 by Valerie G.
Beyond irritated I go here today to get some bras and I was supposed to get a free panty with my purchase I go to the front on the pink side of the store with 2 bras and my panty and she rings it all up I get home and the panty is not in my bag. Either the girl that rang me up doesn't know how to do her job or she stole it. Will be calling tomorrow to complain and I probably won't be getting what I lost because there's no proof. Will not shop here again EVER! Would not recommend.
May 2021 by Kimberly T.
DISCLAIMER: This review is for the Victoria's Secret at Crystal Court. S E R V I C E We were greeted by Tie, who was so bubbly and personable. She was quick to greet us and relay our shopping needs on her headset. Sherry fitted my sister and I for bras and was awesome! She explained what to look for when bra shopping and recommended bras based on what type of support we were looking for. L O C A T I O N This store is located across the street from South Coast Plaza in Crystal Court on the 2nd level by Macy's Home. I prefer this location, although smaller, because it's not as crowded as the one at SCP.
April 2021 by Daisy L.
Whenever I come here the staff are always super helpful and are willing to help you find what you need. There is plenty to browse and lots of options (hence 4 stars). The only thing is the cleanliness of the store was horrible on this occasion I noticed. Whilst, looking for my size I open up the drawers and each one is filthy but obviously you must always wash the items you buy before trying it on so I thought I'd buy what I needed and wash it immediately when I arrive home but then I found one of the items in mold. Not good.
March 2021 by April O.
I cant believe they reported my review under the claim I'm a prior employee. I'm a veterinarian, I actually went to college. I'm so beyond offended at this place. I only have come here 1 time, yesterday. I'm a pregnant woman with a natural size DDD and need to try things on before buying, I shopped around for nearly an hour before being told I can't try on. They are to lazy to clean fitting rooms so they want you to just buy. This may work well for a size 0 gal with a B cup but does not work for girls with a little extra weight or a bigger cup size. Stuff fits us differnt, I can't believe they are offended at me saying they do not accommodate people who are not paper thin models. It's a fact, they've just barely started to use big girls on their ads which is false advertising as they don't accommodate bigger girls or even thin girls with a big chest. It's unbelievable, I'm not going to spend hundreds of dollars on bras and swim Suits without being able to try them. I walked out of their in tears as I can't find a swim suit to fit me properly anywhere and have been waiting so long for pink and VS to bring back swim suits. I don't have one at all and they say they won't be allowing fitting rooms anytime soon which means I'll go through summer with no swim suit. I'm never felt body shamed or discriminated against before coming here. Really disappointed.
March 2021 by Shawn Foster
girlfriend loves it bro
January 2021 by Mazin F.
This is for the people that work here very friendly staffs great deals and selections we felt comfortable me and my wife shopping for her definitely like this location will recommend keep up the great work !
December 2020 by Miguel Luna
As always great customer service and a good variety to choose from
November 2020 by Tiana N.
Wasted my time and gas yesterday and today! Too lengthy to type it all out but i ended up having to speak to the manager Went back in line to purchase an extra item Went home only to find out the electronic tag was not removed hence why I had to drive back today just to have it removed!!! Different manager was there today; incompetent just as the cashier yesterday! Just done with this location Most likely won't come back to this location Lost all confident in simple transactions and not difficult to keep VIP patrons satisfied yet they failed miserably!
November 2020 by B Kal
Liliana Zermeno & Sarah Krueguer were both wonderful delights...Big smiles, very welcoming...Xclnt customer service skills, great store knowledge...??
November 2020 by Joyce Alvarado
Supervisor and all the stuff members are so helpful ☺
October 2020 by Mehrgaan F.
My first experience at the VS and it was amazing unbelievable price (75 percent discount) and awesome annual sale going on with lots of 75% off...and nice customer service,all associates helpful and nicespecial Jen