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December 2023 by Veronica L.
I was very happy that I was greeted with kindness. The young lady that helped me, made me feel comfortable, she listened to my needs and wants. For these reasons I will return to this store. The sales associate by the name of Alicia was great!!Thanks Ali!!
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October 2023 by Chi
I wanted to give a shoutout to the team that assisted me during my recent visit to the South Coast Plaza location.Alexis (store manager) is absolutely wonderful. I needed help with finding a good pair and she provided her thoughts and suggestions, made herself available whenever I needed help, and is just a genuinely kind caring person. I can tell her management style really set the tone of this location - really understanding and patient, passionate about helping others, organized, and a great leader to an awesome team I got to interact with.Val and Tiffany both assisted me with sizing, product questions, and getting me two of the pairs that I ended up with after a while of trying on different styles and sizes.Leilani greeted me throughout my time there and made sure to check in whenever I needed advice.Finally, Dani helped ring me up and was super helpful letting me know the proper cleaning techniques and didn't hesitate to give me a tutorial on the pairs that I bought.I had a wonderful experience here and loved the vibe from this team, this store. Grateful for them and looking forward to coming back again!
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September 2023 by Chi L.
I wanted to give a shoutout to the team that assisted me during my recent visit to the South Coast Plaza location. Alexis (store manager) is absolutely wonderful. I needed help with finding a good pair and she provided her thoughts and suggestions, made herself available whenever I needed help, and is just a genuinely kind caring person. I can tell her management style really set the tone of this location - really understanding and patient, passionate about helping others, organized, and a great leader to an awesome team I got to interact with.Val and Tiffany both assisted me with sizing, product questions, and getting me two of the pairs that I ended up with after a while of trying on different styles and sizes.Leilani greeted me throughout my time there and made sure to check in whenever I needed advice.Finally, Dani helped ring me up and was super helpful letting me know the proper cleaning techniques and didn't hesitate to give me a tutorial on the pairs that I bought. I had a wonderful experience here and loved the vibe from this team, this store. Grateful for them and looking forward to coming back again!
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August 2023 by Gmoney G.
generally if i come to vans i come to this store. workers are nice and provide great help. easy to talk to i have a better time talking to these young ladies than my friends. they had the barbie vans in my size. they were very cool. great hats and socks and stuff too. check it out. i like their no show socks
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May 2023 by Brian Singenstrew
Very helpful staff
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March 2023 by Clara B.
THE WORST STORE!!!! Will not come here again!! The manager is very unprofessional!!! Do not return shoes and give customers a really hard time! Shoes are in the pictures below. Managers name is Alexis and honestly doesn't have any management skills... shouldn't be a manager!
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February 2023 by Hashim A
Action , up and down
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February 2023 by Brandi I.
Went in because I needed to exchange an online order. Staff was super helpful! Couldn't have been more efficient to help me get the exchange done. Had a great attitude! I'm not a fan of shopping so this great experience was very much appreciated.
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September 2022 by Tj Huberg
Staff was amazing. Selection was great. Will shop here again
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August 2022 by J.
My family and I were standing at the front of this store looking at the different styles on the display. I look up and there are 4 employees standing behind the counter talking to each other and just looking at us. We walked into the store and looked at more styles and no one came up to offer any type of assistance. The only employee that was on the floor was assisting another customer. All the other employees just stood there staring at us. One employee finally offered some assistance but that was because we were looking at some socks that were right in front of him. Being located in such a high end mall, one would except some basic customer service from the employees there. Vans has failed in training their employees.
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January 2022 by FirstOrder Juan
Helpful employees. Rocio was very helpful.
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December 2021 by Mario Arteaga
Selection was a bit lower than usual...
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September 2021 by Jacob
Van's. What can't you say about this establishment, I have been wearing Van's shoes (literally) my whole life. Going all the way back to 1980 when I was 5 years old, ever since then I've received them as birthday gifts, Christmas gifts, and just buying them on my own. The last pair was a Steve Caballero's Edition those lasted me a very long time. My new pair in these photos here are the new, Ortholite Edition these have extra support especially on your heals, their extremely lite and fit like a glove. Thanks again Van's for a nice and comfortable pair of shoes.
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May 2021 by Chris W
Jasmine, Phoenix, and Isaac all delivered exceptional customer service. They were really friendly and helpful to me and my friend. We both bought pairs of shoes and socks and are very happy. They deserve raises!
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January 2021 by War. Chief
Van's. What can't you say about this establishment, I have been wearing Van's shoes (literally) my whole life. Going all the way back to 1980 when I was 5 years old, ever since then I've received them as birthday gifts, Christmas gifts, and just buying them on my own. The last pair was a Steve Caballero's Edition those lasted me a very long time. My new pair in these photos here are the new, Ortholite Edition these have extra support especially on your heals, their extremely lite and fit like a glove. Thanks again Van's for a nice and comfortable pair of shoes.
