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March 2024 by Crystal Rensel
My recent visit to Ulta was incredibly disappointing due to the lack of help and customer service from the staff. First and foremost, the checkout experience was terrible. Esmeralda, the cashier, lacked professionalism and willingness to assist me. When I asked her a question about a specific beauty product, her response was dismissive and unhelpful. Instead of offering guidance or even attempting to understand my need, she appeared visibly annoyed with me, making the interaction uncomfortable and unpleasant.During my visit, I walked around the store, trying to find someone to help me. Despite my efforts to get someone's attention, none of the staff approached me to offer assistance. It felt like they were actively avoiding interacting with customers. The staff's attitude showed they didn't care about good customer service. They seemed unenthusiastic and unwilling to help, making the atmosphere unwelcoming. As a loyal customer who spends a lot of money there, I expected to feel valued, but instead, I felt frustrated and ignored.Their management should address their staff's issues by investing in training or hiring new employees who value providing excellent customer service. Customers deserve better than the indifferent and unhelpful attitude I experienced. My disappointing visit has made me reconsider shopping at Ulta in the future.
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February 2024 by joe andaloro
I asked one of the employees what was good to get rid of dark circles under my eyes and she actually replied “sleep” without recommending a single product.. I just left at that point cause it was the single weirdest response to an inquiry at a retail store that sells countless eye creams. Do better ULTA, I wanted to buy an eye cream.
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February 2024 by Katelyn Flores
I did a brow lamination at this location and I was a bit skeptical a first. I was worried my brows were going to look too thick. Hope assured me that they were going to look perfect. When I left I was so happy with how they turned out! I’ll definitely be rebooking with Hope!!!
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January 2024 by Naomi Finch
This ULTA is a bit smaller than others but that didn't stop Daisy from helping me find exactly what I needed.
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December 2023 by Teanna Oviedo
I got my eyebrows laminated for the first time ever by Hope from benefit! I love the way they came out. Hope did a really good job making them look natural but also making them look fuller. She also waxed my eyebrows as well. Make sure you go see Hope at the benefit bar for all your waxing needs.
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August 2023 by Rosemary Brewer
Went in for root touch up and possibly highlights to add with hair trim. And got all hair color done with this ugly brown with toner on all my highlights and the worst haircut I have ever gotten. The color is horrible. I’ve never felt so unhappy in my life. The cut I can’t figure out what it suppose to be. Ulta doesn’t have experience hair stylist. I was there for 4 hrs & didn’t get highlights. Hated my experience! Never would go back! He was nice thou & felt bad.
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August 2023 by Rodolfo Enriquez Martinez
The manager on these store is so rude y tried to get help on she just answere we don’t have y go back to ulta Huntington beach
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July 2023 by Jennifer M
Cocoa was amazing , great color matcher and very friendly. Thank you 6 stars to her
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May 2023 by scienz chic
They really screwed up on my email, so I haven't been getting receipts emailed. That's the reason I deducted 1 Star from my rating. As for product line, they always have what I need.
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May 2023 by Martha T.
I was looking for a specific cosmetic. They had a display of that cosmetic by the front door. I stopped to look for my shade, and could not find it. There were two sales people watching me, and neither one offered to help me. I looked at them, and one of them told me that that was only a display, and pointed to a shelf where I could find the item. I walked towards the shelf. The lady who pointed met me at the shelf, pointed to the item I was looking for, and walked away. I found what I was looking for, but did not like the lack of attention and courtesy.
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May 2023 by Angela B.
If I could give no stars I would. The worst customer service I've ever experienced! Rudeness by ALL who are working.
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May 2023 by Nelby O.
This Ulta was once my favorite. No one ever asks if you need any help. There was always someone around before the pandemic. Whenever something says "available in store", it's never out on the floor
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April 2023 by Mary S.
Beware of this location. They have security, yet there is a lady in there cleansing/moisturizing her body with store products that she uses and then she puts them back on the shelf. All while the sales people walk by and don't say anything. We also overheard the cashier, Gabby say she put a lipstick back to be put on the shelf after it had been returned. The seal was broken, per another sales girl, despite the customer saying she hadn't used it when she returned it! Gabby was rude and I wouldn't trust her to do the right thing. Putting back possibly used lipstick is never a good idea!! Also, the customer in front of us had to ask for the correct change to be given as Gabby forgot to give her back a few dollars with her change! We will not return to this location.
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April 2023 by Kristi H.
Shout out to Vanessa who helped color match me and introduce me to new Smashbox makeup. I have already gotten compliments on my tinted moisturizer and blush!I appreciate you getting the time to understand my preferences and make me feel pretty.
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April 2023 by Hailey C.
Every time I come in here they have the worst customer service and are so rude. Do better.