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March 2024 by Jeremy J.
Been shopping here for years, lemme tell you folks this isn't the place for thieves just watched two guards chase a man across the street whoever they are they needs a raise!
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February 2024 by Jennifer C.
I am so hurt by this Target. As your typical lower middle class millennial with a smidge of sad girl energy Target was my go-to for a quick and natural dopamine fix. I loved Target so much it was the only platform we used for our wedding and baby shower registries. I felt secure with my purchases because I knew that if something went wrong with my products or if circumstances changed, etc. Target would have my back. So, I feel absolutely heartbroken that customer service did not try everything in their power to take care of my purchase. Customer service was unhelpful with rectifying a return so that the repurchase would hold the same promotional value. I only recently learned that Target no longer offers exchanges even though their signs clearly read, "Exchanges." As a loyal customer, I expected customer service to try their best to make it right as a courtesy for a loyal customer. That didn't happen here. In fact, one of the employees named Jose remarked to a coworker that our attempt to conduct an exchange was "weird" after saying something else in Spanish - a language I do not understand as I am Asian descent. Having worked in customer service retail myself, I knew I had been profiled as shady. Also due to my experience in customer service, I am aware of the many avenues an employee or supervisor could take to help the customer feel taken care of. I would have accepted half the money I lost from the sale price if the supervisor Christina showed an ounce of effort or compassion but she didn't. They did not try, they did not care, and they did not do anything to make it right. My boss used to say, you lose $20 trying to make a customer happy - but that customer will come back time and time again and spend multiples of that $20. It was an emotional experience for me being so recently postpartum and in the midst of maternity leave where funds are limited. What was I to do with over $100 worth of diapers that would not fit my child? Like I said, limited funds due to maternity leave... I just needed a larger size for the amount I paid. The diapers were on sale, the sale price for the repurchase should have and could have been honored. I will say that Target's corporate customer service representative was able to correct the situation. However, the damage has been done and I will never feel the same about Target again. I chose this particular Target because of the selection. I had to replace my pump parts and they were one of the stores that had every piece I needed in stock. So, we decided to go here to kill two birds with one stone. My love for Target was killed instead.
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February 2024 by Albano Molina
Target Is Always An Excellent Store To Shop For Almost All Your Essentials And Other Items You Might Like.
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January 2024 by Shannon O'Keefe
WORST TARGET EVERWORST CUSTOMER SERVICE EVERI went to go return an elf concealer on January 22 at 1:57 pm, I have never experienced someone so rude, I have worked in customer service, and retail and have never treated a customer so badly. A blonde teenager around the age of 18 was the rudest. I asked her what she said cause she was mumbling and I said “I’m sorry my hearing is bad, what was that?” The girl replied with “did you not hear me the first time we don’t do exchanges, I asked if you wanted store credit.” With the rudest attitude, I proceeded to go pay for the other concealer and she gave me the wrong amount because I had to go pay an extra 56 cents for my concealer I just returned. The only nice part was asset protection telling me to have a nice day. He knew more customer service than she did.
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January 2024 by Shannon O.
WORST SERVICE EVER I went to go return an elf concealer on January 22 at 1:57 pm, I have never experienced someone so rude, I have worked in customer service, and retail and have never treated a customer so badly. A blonde teenager around the age of 18 was the rudest. I asked her what she said cause she was mumbling and I said "I'm sorry my hearing is bad, what was that?" The girl replied with "did you not hear me the first time we don't do exchanges, I asked if you wanted store credit." With the rudest attitude, I proceeded to go pay for the other concealer and she gave me the wrong amount because I had to go pay an extra 56 cents for my concealer I just returned. The only nice part was asset protection telling me to have a nice day. He knew more customer service than she did.
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January 2024 by michael yi
Unsatisfactory. The only advantage of a large corporation backing your business is customer support which this location lacks. I understand online sales is difficult to sync with on-site location, but your CS team is apathetic, unwilling to help, and frankly, rude.
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January 2024 by Iain Stewart
Best experience I’ve had in a target to date. Staff were so friendly and helpful. Special shout-out to Jason who was working in the food section for helping me find protein shakes and rice
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January 2024 by Kevin Lim
They don't answer their phones and the dresser they sold me came with no instruction manual...
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January 2024 by Mercedes Gonzalez
The best place to buy. You find everything you are looking for
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January 2024 by Tyler Adamcik
Jonathan is awesome!
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January 2024 by Bella M.
My daughter collects Rainbow High dolls and we can find the newest releases at this store location almost all of the time. This weekend we found the latest Pijama Party collection! And some extras!
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January 2024 by Sam C.
Customer service doesn't exist at Target anymore. I placed an order for pick up and when I went to the store, they said they didn't have it in stock. After wasting an hour of time with customer service, they changed the pick up location. When I tried to call the location ahead of time to confirm for pick up no one answers the phone. Then when I finally get someone to answer they say "Dominos Pizza" and after joking around they're unable to provide any assistance. It's a shame I was given a gift card to this store. RIP Target. You used to be a great company and great place to shop. It's time to clean shop and do better. If not... time to buy puts.
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January 2024 by Tamera L.
This is for the Ulta section, train your employees better on how to talk to people. As a former employee at Sephora with more than 25 years experience in the beauty industry and a store manager one thing I cannot stand is a snippy beauty advisor. As I am just enjoying a day out and listening to my music this girl Ash comes up from behind me saying something, I can't hear her because again I have my AirPods in. As I'm looking at her I smiled and pointed to my ears that I can't hear, she continued to say something I finally took them out and asked her if I could help her, she then say can I help you? I'm confused at this point if I needed help or had questions I'd ask. Mind you I have a couple of Ouia in my cart. But was still looking around at things. Didn't have any intention of leaving the area at that point. She made it a point to say "don't leave the area till you pay" What's the point of all this? I get loss prevention is an issue especially in that cosmetics area. I have personally dealt with it. But seriously don't be a flat out bitch to customers. There was nothing I was doing that warranted that ton of voice or flat out attitude. All really that needed to be said was a hey if you need anything I'm here and just make sure you pay before you leave the area as we have to keep our items in this area. The whole interaction was super distasteful super snarky. I've never liked Ulta nor have I ever been to an Ulta where the customer service was good. And the target Ulta is no exception. I'll be avoiding this area from now. Ash hope you have the day you deserve.
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December 2023 by Terry L.
Neither the 17th St nor Harbor Blvd electronics departments answer their phone. Let it ring until was disconnected, tried each three times in 15-30 minute intervals. Going to Best Buy. However, didn't try calling them, maybe they don't answer phone either?
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December 2023 by Iona OLEAR
Poor customer service. Jason rude attitude. Reminded me my personal bag should have been handed to him first. Target should not wonder why they lose customer with employees like him.