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February 2024 by Trish Marie
The ladies at this store were so incredibly helpful, kind and patient with my mum and I. All the staff were constantly asking the customers if there was anything they needed help with. I received very helpful advice on skincare and my mum received very helpful and thorough advice on makeup from multiple staff members. They answered all our questions with a smile on their face.
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January 2024 by peaceminusone
recently had a disappointing encounter at Sephora that left me frustrated and dissatisfied. I had a payment issue, almost losing $60, and the employee and manager's response was far from ideal. Not only did it take an excessive 30 minutes to resolve, but there was also a lack of apology for the inconvenience caused.The service I received fell short of expectations, and the overall experience was disheartening. I expected a more efficient and customer-friendly resolution. Unfortunately, this experience has left me with the decision not to return to Sephora in the future.
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October 2023 by Hadi Cooks
Cashier was giving me a cold shoulder. I thought she was having a bad day than I noticed she was nice to white people I am brown skinned. I saw another review with similar complaint. Sephora do something about this we are not coming to be discriminated. Why is this still happening if someone else had already complained about this in the past? Very disappointed
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September 2023 by Vlada Lada
Lorna is the star of this Sephora!!! She is not just the sweetest little human!! But she will go far and beyond out of her way to make sure you’ll have the best experience ever!!...She will make you laugh to tears and you’ll leave the store with a huge smile on your face!! If you’re having a bad day go to Lorna , but call her Elektra!!? ? ? ?
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September 2023 by Edith D
I got a lot of good help from Paul there recently because I needed some concealer and I wanted to try new mascara! I cannot do Sephora by myself! Need guidance ?
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September 2023 by Bevz222
I find most of my favorite makeup brands there but not MAC ...
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July 2023 by Janey
when we entered no one attended us even though the store was emptybut when other people entered they attended themme + my friends are brown skinned
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July 2023 by Hiromi H
I saw Issa on Saturday afternoon for an Ultimate Glam service. I had a client event that night in LA. My makeup was flawless! I got so many compliments all evening. She was so easygoing, friendly, and personable. I was kind of stressed going in there but was definitely feeling better by the time I walked out. I can't recommend highly enough! Will definitely book again!
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April 2023 by Henee Lee
Huge props to Lorna! She was so friendly and helpful with my questions about skincare products, and she was also amazingly knowledgeable, too. Her advice and suggestions really helped me, and she was so sweet and genuine. Lorna is absolutely amazing and is exactly the kind of rep Sephora would want.
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February 2023 by Nicolette Stern
Almost the best quality ever! Very good finds sought here.
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January 2023 by M N.
The sale lady was busy chitchatting together and didn't even noticed i was there looking for help. I ended up buying all cosmetics at Nordstrom.
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January 2023 by Lorena ..
Thank you so much EGYPT!!!!! I was there during the crazy holidays & Egypt managed to help me out with every single question I had, while trying serve other customers as well. Thank you for being a multi tasking & providing the best customer service.
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December 2022 by Veronica A.
If I can give this a zero I would! I had the worst experience at this location. I approached a Sephora representative to ask for a product. I didn't know the name of the product but the representative knew what I was talking about. Everything was fine but I noticed he/she/they quickly made the judgment that I would be able to afford the product I went seeking. He/she/they started to direct me to where the location of the product was and he/she/they said along the lines "it's too pricey, the "dups" are against the wall. I was shocked, and very upset by the comments he/she/they was making. Grant it I was looking my best because I had rushed over to south coast to get my kids Santa pictures, but your position as a sales associate is not to judge. This Sephora needs to retrain there sales associates! Very disappointed!
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December 2022 by Koko L.
Love this Sephora store, their customer service has been top notch, Megan was so nice and helpful today same as the other two girls (didn't get their names) one with glasses the other one some purple highlights I believe, very friendly and attentive but not pushy (perfect) Tall girl with dark hair was in a mood today I guess, no help from her at all even though I was next to her looking for the Milk concealer(I guess she's new and hasn't work in retail before)Anyways Found every gift I was looking for!
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November 2022 by Carol Lee
Incredible service, nice and knowledgeable team there. Can't say enough nice things about this experience.