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January 2024 by debbie defreitas
We took our 10 year old granddaughter to Road Runners to buy a pair of shoes for her fitst 5k race. Her initial reaction was "WOW, I've never been in a place like this"! Noah was GREAT! He carefully evaluated and measured her feet, and brought out multiple appropriate options. Granddaughter loved the New Balance 1080's. Grandma preferred the price of last season's model. Noah ordered them for us. Granddaughter can't wait to get them! Thanks Noah and Road Runners. I believe you have a new life long customer.
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January 2024 by Maria de la cruz Alvarez
I had a bad experience with the manager. He always give me a really bad customer service , he is always in a hurry and He makes me wait longer and He is helping me and at the same time ,he helps other people. I will definitely go to a different store to buy my running shoes. Also in this transaction I was exchanging my shoes Glycerin 21 to the glycerine 20 and he charged me the same price even though the glycerine 20 were on sale . I told him and he didn’t care .
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January 2024 by Michelle Stute
Knowledgeable staff, and they were very helpful when the running shoes we purchased less than a month ago started to come apart way too soon. We were able to swap them out for another pair with no hassle. I would definitely recommend them if you’re trying to outfit your school athlete.
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January 2024 by Riley Shear
Always a great experience at Road Runner. The staff are knowledgeable and friendly. Recently there was a defect on a shoe I had just purchased, and the team exchanged it for a new shoe the next day, no questions asked. Great customer service!
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January 2024 by Deborah Heard
My husband and I had a great time trying on shoes on New Year’s Day - thank you for being open!! - WE REALLY APPRECIATED THAT!! We worked with Ezekiel. He was very professional, very polite and helpful.Thank you for hiring young men like Ezekiel. He did an outstanding job helping us and my husband bought a pair of Brooks shoes, he loves them. I knew he would because I already have two pairs - thank you again Ezekiel for making our day great and happy NEW YEAR 2024 to you and the entire Roadrunner staff!! Thank you and Blessings to you all …Debbie & Eric Heard
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January 2024 by A Egan
Katie was amazing! Helpful, patient and even laughed at the jokes!Found the PERFECT shoes for several family members and she did it with a smile the whole time. Will definitely be back and would highly recommend Katie for her excellent service!
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December 2023 by Luciana Lee
Service was outstanding! We were immediately greeted and added to the list and Stephanie assisted us shortly thereafter. She was outstanding, extremely friendly and very knowledgeable! The manager also proceeded to honor a discount that we saw. We have found our new shoe store! ?????
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December 2023 by Kerry McCarthy
We found our sales associate, Hardy, to be very friendly, knowledgeable and helpful. He made the experience of purchasing new tennis shoes much less painful! I came in knowing what shoe I wanted to buy and was disappointed it wasn’t comfortable! Hardy was able to steer me towards a much better (and cheaper) shoe that was an all around better fit.
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October 2023 by Lola Garroutte
The sales staff at the Costa Mesa are excellent in their product information and customer service. They are not pushy and assure you they will make it right if not 100% satisfied. I love my Hoka's, if you have foot issues, this brand is like walking on a cloud.
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October 2023 by Frank Arriola
Been running for a few months now but haven’t found the right shoe. Came into roadrunner for a little guidance and they fit me for custom insoles to correct slight supination from previous injury as well as finding a daily trainer and race shoe for upcoming event. Gaby was so friendly, knowledgeable, and answered all of my questions thoroughly. Highly recommend Gaby and the road runner team.
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October 2023 by CMC
Bryan helped us a lot. He was very patient, attentive and answered all our questions. We had a very good experience with Roadrunner because of him. He’s a real asset to ur company.
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October 2023 by Lester V. Mack
Had a great experience thanks to Brian. His expertise helped me find the perfect pair of running shoes quickly. Appreciated his friendly service and useful tips. Highly recommend Brian for your next visit.
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October 2023 by Soco Michel
Love it! I had Tanner helped me with my shoe purchase and after doing all the tests and yazz I walked out a very happy and aligned customer. Will definitely come back once I need a new pair!
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October 2023 by Yasmin Hurtado
Hard pass. Poor customer serviceBackground:I’ve been a loyal customer 10+ & apart of the VIP club . However only going in Store as needed.A few weeks ago, my family and I were preparing for a 5k. My son grew out of his running shoes and needed new ones. (He has wide feet so it’s hard to find ones that fit him well)Store experience:When I went to the store after my son got out of school and I was dressed down … we arrived and were ignored for 20+ minutes. Initially, I thought everyone was busy. However, staff would pass us by and help another customer who was there after us.I decided to look at the kids shoes which had a limited selection. We chose the shoe and went to the front of the store(check out desk). We were directed back to the chairs to wait for him(staff member). As he was on his way to help us. He stopped prior to us and asked an older couple if they have been helped and checked them in via tablet . Went to the back got them shoes. Then, came up to us and took the shoe and looked for the size. They came back with sass saying that the size wasn’t available and didn’t give me any other options(like other shoes or possibly ordering online)— please note, we were never checked in via tablet.The sales associate dipped and my son was like mom why are they being so rude?Overall, I have never experienced treatment like this(actively being ignored and not spoken with respect ) at this establishment. I really wanted to be a returning customer for my life time.My hypothesis, is I was treated that way because I was dressed down and appeared not to have money. Locations like Costa Mesa, Newport and ect typically treat you based on appearance unfortunately.
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October 2023 by Miriam Eufracio
They are the friendliest staff with a lot of knowledge. I am a mom new to having girls in cross country and they help me find them the best shoes for each. Love their VIP program helps me out a lot and the owner is the nicest person have not one bad thing to say I definitely recommend them