August 2021 by Mitchell L.
Had a pretty bad experience the other day with one of the employees. After I was done on the stairs I went to the sanitization station that was right next to my machine to get paper towels to wipe down and sanitize my machine for the next person, I realized the paper towels were extremely low and the sanitizer bottle was missing, no big deal as this has happened before and I usually just go up to the front desk to let them know it's out or missing and they hand me a new one and all is good, this time however I went to the front and told the kid working that the bottle was missing and he said "oh someone is probably using it, just go to another station and use that one" when in reality no one was using it and it was missing, I then asked if I can just take one from the cart right in front of us that has about 40 extra full bottles on it, he replied aggressively "no, my trainee is coming in a few hours and he needs to learn how to do this", bro learn how to do what, walk around and replenish plastic spray bottles? You could tell the other girl at the counter was surprised by him saying this and would have been more than happy to just give me a new bottle. Overall not a great experience. Also this gym is on the smaller side, I get they're doing the best with the space they have but it is smaller and does get crowded very easily and often you have to wait an extended period of time to get access to the machine/weights you want.
July 2021 by Alison H.
The drinking fountain has warm water. Gross. And the staff are naggy. If you aren't going to be at the desk when I come in and scan my barcode, don't yell across the gym questioning me whether or not I scanned the barcode. And why am I paying for the black card membership if you're going to be stingy with the tokens when there isn't one person in that area of the gym?? This location is a hassle so I drive 20 minutes away to a different location.
July 2021 by Swag Ali
Nice pf. Average side. Staff is cool. Nice area. Security patrols the parking lot constantly so if you are a van lifer like me I wouldn't recommend spending any time here even though the pf is 24/7.
July 2021 by Chelsea Thompson
Very clean just as advertised as well as great and helpful staff ready to help. This place makes me WANT to work out lolGet the black card and u can enjoy massage chairs/tanning/etc. ???????? Love it and way better than 24 hr fitness although I do wish there was a sauna ? ??♀️Other than that factor I'm satisfied with my membership so far! ?
July 2021 by Jeri C.
PLEASE READ - WARNING - My son had his wallet stollen out of a locker at this location tonight. The staff is aware of the theft that occurs at this location and continues to ignore it. The manager states that they do "suspect" they know who the person is that continues to steal out of lockers but they can't/won't/don't do anything about it. We reported the theft to the Costa Mesa PD who not only handled the situation properly but agreed that Planet Fitness should be reaching out to them to help catch the "suspect", who, according to employees of Planet Fitness, is homeless and comes in multiple times a day to use the shower/locker room area. One would think if the same person is always using the locker room when items go missing it wouldn't take too much effort to put a stop to it. READ OTHER REVIEWS ABOUT THEFT AT THIS LOCATION. UPDATE - 7/15 - still unable to reach corporate. I was told by manager to look up the number myself and am unable to find it. Manager also said he would give his superior my email but haven't heard anything. I'm starting to wonder who is in on these thefts. If corporate could leave a number on this review it would be appreciated.
July 2021 by Kacey Green
Clean. Friendly, helpful staff. Love staying healthy
July 2021 by Moises Arias
It was my first time going it was really good
June 2021 by Heidi S.
DO NOT GO TO THIS LOCATION! Planet Fitness Costa Mesa on Harbor No issues with the staff or the company - it's only the location and security of it! There is a rehab facility right upstairs. I have been chased by a screaming man in the parking lot. Barely got into my car in time. When I called to report it, the front desk lady described him and said "yeah, he came in and spat on me." Today, while a was working out, someone came in with a bolt cutter and stole everything out of my locker. Including my wallet (only $10 in cash but three credit cards), my car keys, my friend's wallet (with $200 in cash and her debit cards). They unlocked my car but miraculously didn't steal it. We both canceled all of our cards and have been getting alerts of them trying to use them. Just got one from Macy's in Los Cerritos and the Nintendo Store in Redmond. The workers said they had been robbed just last week. They know they need cameras that cover the parking lot but still haven't implement them. This is a very unsafe location.
June 2021 by Depar P.
The lady who works at night her name is Totti or whatever gives attitude to the customer and extremely rude and try to be racist with completely hated.I went there June 15 around 8:45pm and I did cardio workout about 15 mins.After that I went to the chest session all the way to corner and I was working out right there.After couple rep around 10 mins I was sitting there forgot.I took off the mask for literally around 3mins cause my masks is entirely wet by sweat.When I working out I put my earphone and I just focus on my workout routine and then I try to get dumbbell and walked all the way to the dumbbell session.while I walking through I just touched by the employee and she just say I need u to kick out from the gym.I was like completely freaked out and she seems like she doesn't like me and she mad at me.At that point I just barely realized that I didn't put my mask on.But when I got her attention I just wore back my mask immediately.I decided that I try to nice to her and explain what happened before and get back my workout routine then follow to the counter!When I reached the counter she said`just leave the gym immediately and asked my number and she said she gonna to cancel my membership right away and and she said I got the eyes contacted with her couple times and she screamed at me to wear the mask.At that point I told her I just focus on my workout routine and put my music volume all the way up that why I didn't get attention from her then she touched me I followed the rule and put my mask immediately .And I said I do apologize that and let make it easier then solve the problem.And at the moment I saw another customers didn't wear the mask while they working out and she just entirely forcing to me and tried to kick out from the gym amount all of the people.She said if I won't quit the gym immediately,she gave me two option just get out by myself or she gonna call the securities to kick me out from the gym.She didn't hear me what I try to say at all I didn't even have a time to grab my bag at the locker room and I said I wanna talk to your manager and I get out of the gym at the entrance wait for the manager.May be around 5 mins outside I feel really cold outside and just get in back and sit at the chair at entrance and they said can u just get out from the gym. I said why I'm not disturbing u I just feel cold outside and just sit on the chair at entrance while I waiting for the manager .Another employee came and said can u just get out?U can't sit here anymore!! What?.It's sound like I'm sleeping in her bed at midnight?Then I said I'm just human I have my to sit here and I just record them when they said just get out.After all of that the manger came and spoke to me entirely flexible and explained the policy.I mean I understand and good conversation with him and he apologized to me.that was like around 1:30 hours and that completely such as wasting our time each other! I was just came back from my work and workout also I need to study at night.She completely ruined my schedule for my night. I told to manager frankly that I love that gym cause they open 24 hours and close to my home and very nice environment also people are so respectful when they work out that why I don't want her to cancel my membership. She just completely used the gym policy for the power she can use to someone who she hate,Also seem she can do whatever she want even while customer apologizing to her and seem she own the gym.Right now I feel so uncomfortable and embarrassed cause I has been so disrespectfully kick out from the gym by small matter in front of other people even I apologized to her.I asked to the gym manager why she did that to me caused I being asian? That situation so ugly being racist and I entirely unsafe for me the owner should know about the problem that I encountered.I spent my time about an hour about that problem but if owner take action on it I would appreciate that!If the counter have Audio recording system that u guys can hear that I told her that I apolo
June 2021 by Danielle Gray Olson
Clean and the app tells you when there’s less people there
June 2021 by TDT 20
Recently visited Newport Beach, California on vacation from Phoenix.While visiting, I attended Planet Fitness in Costa Mesa.This location is very clean and well maintained.All of the equipment was in working condition and clean during each of the ten times visiting the location.The staff was very friendly and helpful. It was very easy to park in a clean parking lot.Thank you for making this a great location to weight train at away from home!
June 2021 by Nasim Obeid
Nice place to workout. Very convenient location and affordable. However, way too small and a lot of people workout here which creates less space and time to workout at your own pace. If you don't mind space then this gym should do.
June 2021 by Taylor Carlson
The manager of this facility is never in nor does he/she respond to emails or phone messages. They are continuously charging me even after I followed there directions on how to cancel, and I cannot get a hold of anyone in the facility that has the ability to help. When I finally spoke to the manager she was completely rude and unhelpful and informed me there was no account with my information, even though I was being charged from their gym. They clearly do not care for their members. Avoid at all costs. Nicer gyms with good customer service available at similar pricing.
June 2021 by Sparkle Busi
Just joined today. Sat morning by 7 is great.
May 2021 by Ed R.
I just joined up about a month ago and I was excited to get back to working out in a gym. I have been driving by this gym in my daily travels and thought I would pop in and see what they were all about and offering. Gym manager, Joseph, was very helpful and informative so I decided to give it a go. For only 22.99 a month I can use every gym nation wide and also the spa area which has hydro massage, chair massage, tanning and total body enhancement booths which is basically red light therapy. I have noticed that some staff are friendlier and more willing to help out with questions then others and one stands out far above the rest. Her name is "FRIDA" and she has been very helpful. She is very attentive to the customers needs and clearly a very genuine person. When gym manger Joseph is there some of the employees act a certain way but when he's not another way, but not FRIDA. She is good all the time!! I have been in retail management for 30 years and in my humble opinion she has all the right stuff to move up in the company.