October 2021 by Cain
I had a nail on my tire and they patched it really fast! The staff was very friendly, and it was less than what I expected it to be. I will definitely be back!
September 2021 by Derrick Winslow
I’d give these clowns a 0 if I could. Totally Incompetent management. Dropped my car off at at 11am, was told car would be ready in 3 hours. Received a call at 5:15pm that car was getting oil finally changed and to pick it up at 5:50pm. Was not told shop closed at 6 pm. Website also shows a 7pm closing time. When my Uber finally arrived at the shop at 6:01, I was told by the lazy manager that it was impossible to close out the register. Avoid this shop at all costs.
September 2021 by Melo Young
Had a battery issue and we are from Vegas. Guys took care of us first. 15 minutes and we were back on the road. Love these guys
September 2021 by juan v
It was a good place to get your stuff, sadly is closed. Just the tire shop is in business.
August 2021 by Carnvial Comics
Chris was great. Got all four tires done while we we went to the fair. Were able to pick the car up after hours.
August 2021 by Armin Azizian
Made an appointment for new tires installation, when I got there they told me that they didn't have it in stock, and rescheduled for the next day and said they would have the tires. I called in the next day before driving all the way there to make sure they had gotten the tires. They told me they still hadn't gotten it. Didn't even bother calling and letting me know.
August 2021 by Christina Lauria
Spent over 5 hours here for a basic oil change and two tires changed. Was told there was no way to look up if my tires were under warranty even though I bought the tires less than a year ago from pep boys. Told there was no way to look up history of purchases as well.
August 2021 by Ralph Judene
Made a reservation For oil change on July 14 for Sunday July 18. For 75.00 oil it went up to 130.00. Had a coupon for 30% off. So I said ok. Then they said no filter. So we reschedule again for Tuesday July 19. Was there 30 minutes before. 2 minutes before opening. This Customer use the 2nd door for employee to come in and they Servant her with another customer behind her , then me. So I left. They lost 32 year Customer
July 2021 by Steve A.
Not sure what is happening but I went there to pickup an online order and they had a hand written sign say closed and it was after 9 AM.
July 2021 by Rebecca Bumacod-garcia
On Monday Nathaniel thank you for your professional advice and excellent customer service with myself and Edgar.You have helped me once before and you accommodate to help test my Batteries even though I didnt have an appt.Thank you.Rebecca
June 2021 by Mr. Name
I'd rate 0 but I can't. Never going here again. The parts department is good but this 0 is for thier service department. They're a bunch of slackers. They tried telling me an oil change and tire repair will be 6 hours. Took my car over to mountain view in tustin and got treated so much better and over all quicker. Corporate better come for the service advisers cuz they only want the big Specialist jobs. If you got something small, look elsewhere.Edit: Shout out to Pete and Mike at Mountainview tires.
June 2021 by John's Big Glo Ranch
Closing the store. Pretty bare. Check out the pics.
June 2021 by Chantelle L.
** DON'T EVEN BOTHER WITH MAKING AN APPT ONLINE OR IN PERSON** Two times now - once online and once in person, I made an appointment for the most basic service - an oil change. Both times I got to this location and they said they were very behind... at least 2-3 hours... couldn't even notify me of the delay via phone or email. I DON'T UNDERSTAND!! What is the point of making an appointment when you can't even perform my services at the time I requested !?! DON'T EVEN OFFER THE OPTION PEPBOYS!! I'm a very very easy going person... however, this situation really ticked me off.
June 2021 by Adan Rodriguez
Rotors warped in 5,000 miles. Went back to get them under warranty and Chris was the worse help. Wanted to charge us $200+ to re do their own work that was poorly done. Worst customer service ever you can tell they don’t care about you, they only care about stealing from your pockets.
June 2021 by Natalie D.
Absolutely the worse service ever. I went in for a brake check and had them redo the front brakes and rotors. Brakes continued to squeak after getting repair. Went back for a second time to have them review, they said they did something to the back brakes but it was not noted on the service report. Later it just said they inspected. Brakes continued to squeak went back for a third time and they said the front brakes had 70% pad left. I asked how can I have 70% pad left when you changed these pads a few months ago? He said well they are under warranty so I said ok then redo them. Never heard back called the next day to see if my car was ready and they oh we can take care of that today!! No thank you! These people are not honest. I also asked to check my battery and when I called he said it's fine. I said no it's not fine, then he checked with the mechanic and he said he had not tested it yet. Terrible service and follow up! Don't waste your money!