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October 2023 by Noor K.
I'd love to be a Madewell girl. BUT every time that I've strolled into this store, I'm ignored and they don't have any sizes available for wider hips. I saw the previous reviews and can only conclude you get decent customer service if you look a certain way. Mostly it's a ghost town of clerks and you have to chase down some help, only to find the clerks chatting with each other and merely watching people pass by. Oh well.
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September 2023 by Mindy Kim
The worst Madewell location I’ve ever been to. Very rude employees. They seemed like they hated their job. This tall girl at the cashier didn’t want to give me the discount I deserved, almost $150+ worth. This never happened in other Madewell locations(I’m a Star member so I shop here a lot). I thanked her and was being polite but she was so rude and didn’t even look at me once. Too bad this is the only Madewell option I have since I moved.
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August 2023 by Karina Garcia
I said hi to the lady fixing clothing and I got closer I again said HELLO ! She refuses to say hello....I made wye contact with the Asian cashier she did t acknowledge me even after her customer left I made eye contact with a smile she looked away. I'm an attorney I have money I can spend!!!! Not sure what happened l? I was presentable, my son was with me he's an actor and also look nitche. Not coming here ever ever again and also letting people know this!
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August 2023 by •
Love the products… hate this location. Extremely racist staff who act like I’m stealing every single time I walk in. I’ve had at least 3 different instances where they don’t take the tag off, the alarm beeps and I have to embarrassingly walk back to get my things checked. It’s crazy to watch other customers get treated properly and professionally right in front of you.
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July 2023 by Gracie K.
Some of the best customer service I've ever experienced! One of the stylists (I forget her name but she was a denim expert) was so kind and helpful as I was trying to find summer shorts & I didn't know my denim size! I also found out that madewell will do free alterations on their jeans and pants which is so helpful for girls with short legs like me! I had a wonderful experience at madewell & would definitely recommend.
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June 2023 by Ha H.
My first time raving about service at a clothing retail. I was so impressed with how incredibly professional, attentive and nice the workers were today. I've shopped at south coast since the late 90's but didn't give this place a chance. I usually just go to my usual shops but their customer service at these other stores have really sank. Madewell shopping experience today was so pleasant and brought me back to the professionalism and social skills of the 90's. Their clothes are really nice too. Glad I gave it a try and will be back. Kudos to the hiring manager here.
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March 2023 by Drew P.
I was on a shopping trip at South Coast Plaza and happened upon the Madewell store. The clothes looked interesting so I walked inside. My plan was to check a few stores to compare what choices they had in Denim jeans. Their Men's department has a lot of choices. I was immediately greeted by a perky sales person named Lizzy. Lizzy asked if she could help me find something and I told her that I was kind of looking for a pair of jeans that weren't baggy. There were at least 5 different fits and the descriptions of the fits on the sign only made it more confusing. I was going to try the Slim Fit, but Lizzy told me the Relaxed Taper fit had slimmer legs than the Slim Fit. They didn't have my size in the wash I wanted so Lizzy had me try on a pair in a different color while she searched the store for my size. I tried on the recommended jeans and they fit perfectly! I was so tempted to say I would think about it and look at what other stores had, but Lizzy's level of customer service was so high I really didn't want to shop anywhere else. On the way to the register Lizzy told me that I would get 25% off all purchases if I joined the Insider's Club. It was Free to join and Lizzy opened a membership for me in less than 2 minutes. I saved $32.00 on my first purchase and I look forward to returning to the South Coast Plaza store the next time I need some nice fashionable clothes. Lizzy made the entire experience so much fun. Bravo Lizzy!
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March 2023 by Jerry F.
GREAT employee! Cool clothes (if you're 15 to 35 yo!) Not for me. But that's cool. Great textiles! Amazing quality! I'm just a big guy and they don't have 3XL or very much in 2XL. So I left disappointed! Because their stuff is REALLY cool. But again... the 1 employee they had working there was very nice and helpful.
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February 2023 by Danie Marie B.
Love their clothesGreat qualityThey have real good customer service too
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December 2022 by Lala L.
My review isn't about the service, the associates who were there that day were actually super helpful and had the warmest disposition. Its more about the overall look and maintenance of the store. Walking through South Coast is an experience, so much to see and explore. Part of the allure is how each store and brand's personality spills out onto the decor and vibe the moment you walk in. Now I know Madewell isn't on par with stores like Saint Laurent or Miu Miu BUT you're still a store in an upscale shopping center so i would hope that the internal standard for basic things like keeping the store CLEAN would be a priority. I was really surprised to see how filthy this store was. The floors looked like they've never been swept/mopped. There were so many dust bunnies throughout that when i accidentally dropped a beanie i was buying, It got covered in dust debris that i had to stand for a few minutes picking it out of the fabric. There was actual trash on the floor like straw wrappers and even an old cup on the floor. It felt like you were walking into a forever 21. This review is merely meant to highlight the need for better management and upkeep.
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October 2022 by Melanie N.
The store is well-organized and neat on the second floor. There was an event for a jewelry pop-up. If you subscribe to Madewell's newsletter it'll send you invites for future events. Big selection here even in the clearance section at the back of the store. I like coming in so I can try on shoes in-person before committing to a size. Wide-feet problems... The fitting rooms are spacious and well-lit. Good area to see if an outfit bangs or not. Not a long wait luckily. The employee nearby got me into a room quick. There's also a sitting area for resting if needed in the middle of the store. 50/50 employees were masked and unmasked. The cashier was friendly as I checked out. I'll be returning to this store in the future. RIP my wallet.
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September 2022 by Gloria Aguon
Always abundantly stocked with latest product?????
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September 2022 by Molly Luo
I went to SCP a couple of months ago, madewell was closed for upgrading. Does anyone know if it is open now?
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June 2022 by ximena l.
This location has the best customer service! Everyone is super sweet but Janelle went above and beyond. She was helpful, patient and just overall amazing from start to finish! We need more people like her in the customer service industry. Thank you so much for everything, Janelle!
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May 2022 by Laura O.
I love this store but their on-line return policy is the worst. If you have to return something, make sure you take it into the store. It can take from 3-4 weeks to get your money back. Ridiculous!