November 2021 by Zoe M.
Ikea Costa Mesa, especially manager Alex (Asian Lazy guy) + Returns cannot be trusted! Failed delivery of item and they do not process Refund! Do not trust them, Record or take a video (is legal) because they do not know what they are doing!! Pretend want to help you but they are stalling most of the times for no reason! What you expect from employees when you have a lazy manager like Alex!!
November 2021 by Chris S.
I'm the kinda person that just likes walking through IKEA as a way of spending my time. The displays are nice, kept clean for the most part. They always have one or two products that are really stand-out in terms of design and quality, but it seems like I'm not the only one that notices. Costa Mesa tends to either hold less stock or more people just grab these items at this location first. If I want in-store only items I often find myself having to drive to further locations.
November 2021 by Sony Garcia
Good selection and so clean ikea
November 2021 by Jim E.
Very few people are aware of the true history of IKEA, they started out as a small mom and pop meatball shop in the tiny town of Älmhult Sweden. After a few years they sold so many meatballs that people said, I need something to serve my meatballs on so they made some tables, these tables were nice and people liked them and then they made the chairs to go with them and from there it exploded, they made all kinds of things to go with meatballs and they had stores all over the world that sold everything you need to decorate anyplace you might eat your meatballs, soon they had everything to furnish your house, apartment or office. The Costa Mesa Store has several places you can get meatballs ready to eat and frozen to take home for your later enjoyment as you assemble your furniture. On our latest visit we got two book cases and 4 bags of frozen meatballs and 4 packets of meatball gravy. Ikea is the best place to buy meatballs and find things for your home that you can use after you eat your meatballs for dinner, they also have other Swedish items to go with your meatballs as well. Highly recommended for meatballs and furniture and accessories as well
October 2021 by David P.
Huge struggle with returns. While there wad no line, the gentleman behind the deck was able to find some of my receipts but not all... which resulted in being unable to return some nordli tops. After 30m, it wasn't worth the time and effort for him to try and finds receipts even though they were clearly listed on my cc statement. I left the items there to be trashed as I'm not going to waste several more hours trying to track down receipts from 5 months ago. Don't count on ikeas family card to store your receipts Anna don't expect them to show up on their system either... even if you have a statement to prove it. What a waste of $200
October 2021 by Martha M.
Terrible customer service. Rude and unclear with exchange & returns policy and lines. The staff is condescending and unwilling to make things right.
October 2021 by R H.
ZERO stars if possible. Why? Because I had the worst retail experience ever at this location. At the return desk, the employee was rude and lied to me. After giving me a really hard time because I couldn't find my receipt, she said she would accept a credit card statement. I called my husband to look up the receipt online. He found it and sent it to me. I showed it to her and she said she would process the return. I looked at the receipt and she had given me 25% of the price of an unopened package! I paid $39.99 for this curtain, an item still in stock in the store, and the unopened package would go back on the shelf for another $39.99, with me getting only a $9.99 refund and the store making $79.98 on a $39.99 item! I asked her why she did this and she had the audacity to say, "How do I know you actually purchased this item?". She had me get the credit card receipt, and then actually accuses me of WHAT??? I told her to give the item back to me, I'd rather donate it to charity than let the store make a double profit. An alleged "store manager" was helping her with the transaction. Neither would give me their names. Both were rude. Yes, it's difficult to hire good people now, but Ikea, can't you do better than this? Receipt shows SAMS return ID 190826286 CASHIER ID 10070438
October 2021 by d g.
Horrible customer service! Please get rid of the awful pink and purple haired person in returns. She's rude and mistreats customers.
October 2021 by Chami
This IKEA is a mess! Didn’t have the items that online stated they had, walked around the whole place trying to find 3 items and only walked out with 1. Absolutely no help from staff just a complete waste of time. I don’t think I’ll ever step foot in another ikea again not even to return..yes, it’s that bad! Avoid the hassle & have items delivered to your home worth the money
October 2021 by Carlos Hernandez
One of the better of IKEA's. More selection bigger showrooms. There restaurant is beautiful with great selection of food. Unfortunately 4 stars due to the fact so much of there furniture is out of stock.
October 2021 by Pati Maez
It had been at least two years since my visit on this massive journey directed by arrows. Excuse me, where is the exit? Oh, the are many now!!! Smile. Purchased some fun tools for the kitchen. The small spatula set with the tiny green one work great! Of course, the frothing wand is superb. Oh yeah, don't leave without the dark chocolate with coffee nibs. Yummers, for sure!
October 2021 by Kevin McCall
Every time I visit this location they are always out of stock of the type of things I need. Need a desk? Out of desks entirely! Need a bookcase? Not a single model in stock! The meatballs are yummy af though and earned 2 stars all on their own. The 3rd star is because I got a cool lamp from the as-is section for $30.Ikea: Come for the bookcases. Stay for the meatballs. Order a bookcase on Amazon while eating.
October 2021 by Christine Nguyen-Sharma
This place is my home decorating Disneyland. Great deals and good quality. Most have low VOCs even though they are not Greenguard Certified.
September 2021 by Houston Strongarm
Always love walking around here.. great customer service!
September 2021 by Lisa S.
I mean who doesn't love a trip to IKEA? But even better, we've gone just to eat at the cafeteria. The chicken fingers are actually really good as well as the Swedish meatballs. The veggies are bland but that's to be expected. Easy place to eat with the kids and a perfect way to take a break while shopping!