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June 2023 by Christopher Luong
So I was looking to buy a new car and found this car online. Gave my contact saying I was interested and was contacted by Fran. She was very respectful and gave very warm customer service in scheduling for an appointment to take a look at the car. Came here during memorial day and the staff on that day were very helpful. The office was quite dead and they were short staffed. Even with all that they were helpful still. Fran and Robert greeted me promptly upon showing up. Very friendly individuals. The car I was looking at was close to being below market and KBB showed it at a fair price, heck it was a great deal to me. I didn't felt pressured when buying the car especially when I didn't had the cashier check on me to finalize the purchase. Luckily it worked out since the car still needed to be smog and their technician still needed to take a look further with the car inspections. If they had to hold onto my car to do all of that then that's totally fine with me. Robert was able to get me things that I wanted that were missing with the car that should've been kept with it. They were very transparent with me with all the things they did or why there were parts in the trunk. The parts were actually replacement part for my head unit (I didn't need it but it's nice to have a brand new head unit!). I came back a few days later and even Fran, the salesperson who helped me get the vehicle, on her day off was still helping me get my car so I can finally take it on the road. Rob and Bobby greeted me when I got there again to finally get my car. Robert got all my paperwork done beforehand that I need on record. I handed the cashier's check and that was it!Just my nitpick but Hertz clearly tells you this and have signs stating that there will be no floor mats or a spare key when purchasing a vehicle through them.All to say is thank you Hertz Costa Mesa team for helping me get my first car that I truly wanted!
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February 2023 by Joseph Au
I did not find the car I wanted. But I enjoy the up front pricing and no pressure sales team.
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January 2023 by amanda Powell
I had the best experience purchasing a car from Hertz in Costa Mesa. When I arrived, I was greeted by Bobby B. I let him know what car I was interested in purchasing and we got right into looking at/test driving the vehicle. He was knowledgeable, and caring and it was such a rare experience when it comes to buying a car. It was completely pressure free, no haggling, no games, and I truly felt like he was treating me how he would his own family and friends. Then when it came time for the transaction, Linker was incredibly helpful with getting all of the finances taken care of efficiently. I had a pre-approval loan, but the car I wanted was a little over that price, and they both helped me figure out the best way to take care of payment. I have already recommended them to two friends, and I would go there again in a heart beat. I love my new car, and the overall experience was so great, I truly can't thank Bobby and Linker enough.
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October 2022 by jessica
So glad my husband and I decided on this location. Bobby the car salesman was wonderful to work with. I highly recommend you ask for him if you're looking to purchase a car. We happily purchased a car, the model and color I was looking for. Thanks again Bobby!
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October 2022 by Travis K
Bobby is the man, He is a terrific guy! This kind gentleman made our day he was kind and patient with us. I will definitely do business with hertz again because of this wonderful guy and when i do it will be with Bobby B. If anyone needs a car ask for Bobby.
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September 2022 by K T
This location was AMAZING! EVERYONE I encountered was SUPER friendly!Bradford was my salesman and he was a breath of fresh air, he listened to exactly what I wanted and took me directly there (I like ppl that don’t waste my time and he def DIDNT ??). Brad had great customer service , very professional, jumped right to the job, & got business handled as quick as possible!Jim (I believe he was the finance manager) again super nice guy, took the time to explain the process and made sure I understood everything possible and made sure i was comfortable with everything.There was another gentleman that took my payment and walked me through the contract (unfortunately I don’t remember his name but it started with an L). He too was super friendly, thorough, & and made sure I understood what I was signing and what I was being charged.I would send everyone I know to this location! BEST CAR BUYING EXPERIENCE I EVER HAD! Thank you Costa Mesa Team! You guys rock!!!
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July 2022 by Dave McLendon
First review I have ever written. Sales person was nice and no pressure. I tried to get car inspected prior to purchase but was told I only had 2 hours to do that which was basically impossible to do with the mechanic I used in Huntington Beach. I was told that the cars are Hertz Certified and go thru thorough inspection prior to sales. If I did get it inspected I could always return it within 7 days and would be responsible for $200 restocking fee.I ended up purchasing the vehicle and had it inspected the following day.My mechanic found the following: cable for trunk release was broken, cabin air filter was dirty, engine air filter was dirty, leakage around left axle boot and slight oil leakage at cylinder head gasket. Needless to say I returned the car to Hertz right after the inspection at which time they started the paperwork to get my money refunded minus the $200 restocking fee. They said that this was unusual and apologized.MY RECOMMENDATION IS TO GET CAR INSPECTED PRIOR TO PURCHASE.
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March 2022 by Brandice Strotman
Bobby and Linker made buying a car an absolute joy. I'm recommending this place to everyone.
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January 2022 by Jash (Team SoHo)
Good affordable cars new and used. Give them a try you won't regret it.
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January 2022 by Atif Khan
Be aware!! Really disappointed customer service, I went there to purchase my new which one’s I saw on Hertz website, sells personal show me my desire vehicle 2019 Nissan Altima but that’s vehicle have one faded color door doesn’t matched with car color, sales person told me if you bought this vehicle we will fix this color issue, and then Hertz Costa Mesa location manager is come outside and said we don’t do anything our all vehicle is As Is, He also said Hertz don’t care anymore about the Sales any vehicle to customers because now Hertz preference is to send all vehicle to CarMax and other Action, He said company keep open this place but be honest we are not interested to sell our vehicle to customers, we making more money to sell our cars in action’s,we just wasting our time to go there, this is not a good place to buy used cars, really disappointed they should close the location if they are not interested to sell customers.
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July 2021 by Elizabeth Truong
Booked a van online on 7/1/21 PM for 7/2/21 9 AM pickup. I showed up at 9:15 AM, they told me that they called me at 7:30 AM to let me know the vehicle was unavailable, which I didn't see since I was sleeping. The guy at the counter seemed very unapologetic, emphasizing the fact that they left me a voicemail and I booked late on a holiday weekend. I understand that there's a high demand for rentals on a holiday weekend, but the website should not allow me to book and waste my time driving to Hertz if the vehicle is unavailable. And I didn't like how the guy at the counter made it sound like it was my fault for booking late and not checking my voicemail.
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July 2021 by Simon Song
Got this car and sold it after one year and a half. Selling price was even higher than I bought
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April 2021 by Antoine Fred
Great service, on-time, courteous driver. Great experience. Excellent service, the driver knew where the location was
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October 2020 by Desmond Brad
Nice people and very helpful.
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August 2020 by Wa Sa
Great pleasant staff that will try their best to accomodate your demands or concerns, when buying a used car. Surprised...