July 2021 by Paul Fisher
A previous manager gave me a rate, the new manager "Jeff " didn't honor the rate that the previous manager gave me. Not only that, but he even argued with me over whether or not he told me about bumping the price of my particular vehicle up. Engaging in the conversation regarding our previous discussion, I said "Do you have phone records?", where his reply was: "Do YOU have phone records?!?!" At that point, I realized I was engaging with a child so I just said whatever and paid the higher rate. I personally have the vehicle for another week, but as of now, with this new guy trying to obviously swindle people, I definitely won't be going back. Only way I would go back is after I find out there is an even NEWER management. The previous manager was a great guy and fair. Also, this new guy told me he could be charging 1400 dollars a week for my SUV, listen buddy....it's a Jeep Cherokee, not a wrangler and surely not a Rubicon. You obviously have no idea what you are talking about. Don't look at the good ratings because it is an entirely different management and I wouldn't be going out of my way to write a review like this if I did not have a TERRIBLE experience. Save yourself from having a similar one and go somewhere where people are respectful, cordial, and more importantly...have some honor and integrity.- I would like to also add that customer care asked for additional information, it was provided, and they literally did nothing. Actually, they pretended like they didn't receive the pictures I sent of the original contract the new manager should have followed to begin with. At this point, I really would give it some astronomical amount of negative points.
July 2021 by Vivian Nguyen
Best customer service ever! There was a misunderstanding on our bill and they immediately fixed it for us. I will always see the value in paying a little extra for Enterprise vs other budget car rental companies. Kudos to Jeff and Tyler for the memorable experience! Your team really helped make our vacation less stressful. Thank you again!
July 2021 by Jim Green
Dinged car. Took over an hour to get it but return was quick and easy.
June 2021 by Anthony Y.
Would like to THANK everyone especially, Tyler H at this location as well as Robert at the Newport / BMW location for helping me today. They were slammed with people waiting and they made sure each of us was greeted and cared for. I will be requesting these 2 locations for my rental needs moving forward. Great job guys.
May 2021 by Kristin Leich Berkenfield
Friendly and efficient service! They did a great job with follow up swapping me into a car that suited my needs more.
May 2021 by Shawn L.
Casey was excellent in taking care of my preferences, amazing service, and made sure the car was the perfect fit! Enterprise has a real one! Job well done!
May 2021 by Vineet Kumar
Great experience, was out the door quickly and got in a new charger with a few thousand miles on it. Staff was super helpful
March 2021 by Kelly Post
Great experience! Everyone there was very helpful and nice!! Car was great!
March 2021 by Sabrina M.
We came unannounced and without a reservation on a Saturday morning and asked for the Ford F-150 in their lot. Unfortunately it was already booked but Steven was awesome and hooked it up with the Ford Expedition instead which actually worked out great for our needs. We returned it after they closed (not realizing they closed so early), but he had stuck around and ultimately helped us check out quick and easily. Thank you SO much, Steven, you're the best!
March 2021 by Kelly Coleman
Steven is wonderful and sooooo helpful...would highly recommend this store specifically...rented the Silverado and didnt want to give it back ?
March 2021 by Michele D.
I want to give a Big thanks to Stephan at this office who has been a great help to me. I am a long time renter at this office and it is nice to know that I am remembered and treated as such. Stephan has always made it so that when I come in to renew my contract that it is painless and as fast as possible. I would not go to another rental company and for that matter another Enterprise location. Thank you again Stephan!!!
March 2021 by woody h.
Awesome Service! Tatum was my rep and she was sharp, pleasant, professional and came to work with a very positive friendly attitude. She was a pleasure to work with.... I recommend THIS enterprise location and be sure to ask for Tatum for a pleasant, hassle free car rental experience :).
March 2021 by Anna Salerno
Picked up the vehicle without a reservation, and service was helpful and without wait. Although the check engine oil light was on when I turned it on, car was in great running condition and freshly detailed.I am a returning customer of Enterprise Rent A Car and would give them my business again if I ever need to rent another car.
February 2021 by Ken S.
Enterprise neighborhood locations are always very professional. They're flexible when it comes to return times - just give them a heads up. Prices are competitive. Certainly saves going to the airport.
February 2021 by Ginny Johnson
I experienced knowledgeable and courteous staff who provided a vehicle on short notice and made my life easier. Highly recommend this Harbor Blvd. location and the sales associate who assisted me (Sorry to forget your name, but you were excellent!). Thank you, Enterprise.