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January 2024 by Landon Morris
Long time, collector, and customer of Cole Haan - my favorite shoes for many yearsThe quality has gone downhill, but more importantly the Customer Service..Second time, exchanging something where they’ve told me No. Another time they took 20% additional off The refund for a stocking fee.Of course, corporate cared Enough to refund. But after dealing with the people at the store, I look forward to continuing working with better companies.
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October 2023 by MWX LLC
BEWARE that defective items are marked "final sale" online without disclosing it. I purchased a few pairs of shoes online thinking that it was just overstock but the sizing is way off. I contacted CS and sent photos but they obviously don't care. This is pure theft. The stores also don't honor refunds for anything purchased via PayPal. Again, their tactics deter returns and shows complete disregard of customers.
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August 2023 by Mauricio Alvarez
This Cole Haan Store at South Coast Plaza has great shoes and great customer service. Great quality shoes and good deals here! I’ll get my shoes from here from now on. Thank you.
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June 2023 by Jerry F.
I'm giving 5 stars because the lady was so nice that worked there.ONE employee! 1!There was about 4 to 6 customers in the store. She tried her best, but she couldn't get to everyone.I tried on some shoes, but they were very uncomfortable!I walked out.I felt bad for the lady that worked there.
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May 2023 by Dev Patel
Always helpful customer service and an amzing collection.
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April 2023 by Larry L.
Had the shoes I wanted in the size I need. Good selection, nicely presented, convenient location, courteous and knowledgeable sales person.
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April 2023 by Mr. Bennett
Shoes are pricey, but your feet will thank you ! The best service !
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March 2023 by yassamin Ebrahiminassimi
I was looking for a comfortable high heel boot with genuine leather upper. I finally found this one. “Women’s Chrystie Boot) I love it ?
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March 2023 by ebrahim farhoumand
i like it and feel good .
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February 2023 by Teesha J.
So it's a small store, only two employees. Greeted as soon as we were seen by the employee as he came from the back of the store. Whenever he was busy and the other employee was done with her customers, she came right over to see if we needed help. Good customer svc is so rare
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February 2023 by ChocolateMann M.
I just called this store and customer service was iffy 3/1/2023. Then I read the Yelp reviews regarding bad customer service. They're true. For this store not all Cole Haan stores just this and the Vacaville store. I have had the best experience with other stores in Cali and Vegas. The stores back east PA, NJ and NYC are great as well regarding customer service and pricing and products. It's never a good thing to have a great product with terrible customer service. Makes shoppers go elsewhere. This contribute to store closures and shopping online instead of deal with someone with bad customer service skills.
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February 2022 by Charlie Seo
Very friendly, knowledgeable, and professional staff. They took time to help me troubleshoot a pair of shoes that I liked that had a little heel slip in the size that was my best fit. I'm digging their shoes; they're super comfortable and I like their look.
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January 2022 by Adrian M.
I'm not one to go out of my way to write a review. The last two days I have gone back to the store, and wasn't sure what kind of shoes to get for my job. Jake attended me both days, and he was super friendly and helpful on choosing the right kind of style and comfort I was looking for. I felt like I was hanging out with a friend, and not pressured to buy a certain thing like most places do. I usually do my buying online. After meeting Jake and being welcomed with hospitality, I will definitely be back to the store! Thank you for your help brotha!
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October 2021 by Christian Jaggli
Great experience!
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October 2021 by Rolena I.
Wish I could give a BIG 0. I like a few of their styles, but it never fails. I've been to a few locations, including this one and ALL the employees everywhere have this haughty attitude. They won't greet you after you've entered and even been browsing all the way through the store if their lives depended on it and I'm often THE ONLY ONE IN THE STORE, so it's not like they're busy. It's happened every single time literally throughout the YEARS. It makes one not want to spend their hard-earned money at this place!
