May 2021 by Mary Ann Mikhail
Staff is very helpful and patient. They are very knowledgeable about the fit of each shoe.
May 2021 by Cali Kaur
Very small shop little merchandise.
March 2021 by Chantal L.
I hate to be that person who writes bad reviews but unfortunately, last Thursday when I had visited this location, I had the worst experience here. Let me first start off by saying the MANAGER at this Costa Mesa location is absolutely impolite and his customer service is HORRIFIC. This was my first time here at this location and of course, if I'm going to buy myself a nice pair of heels, I would want them to fit right. Just like anybody else would. My sales associate Michelle was very attentive, patient, and helpful. SHE was the only reason why I had pull through with my purchase. The sizing for my Iriza shoes was a difficult process due to me having such narrow feet that I was stuck between 6 or 6.5. Because I had taken awhile to decide, I heard the manager here whispering over to Michelle, "is she even going to buy anything" and I heard her say "she is, she's just trying to find the right size". This comment right here made me feel so uncomfortable and disrespected. Considering that you guys are a high end shoe store, you should be treating your customers with nothing less but the best customer service. Not sure how this "manager" got the position he did, but hopefully they do something about this. This isn't how you should be treating customers.
February 2021 by Daniel Lipton
The store is taking Covid-19 safety measures seriously. You may need to wait in a small line, but once you're inside you'll get individualized attention from the staff. The store has good stock, but if you have a specific item from the collection you are looking for or a specific size, do yourself a favor and call ahead. Staff is very friendly and knowledgeable.
February 2021 by Paty De La Cruz
The most amazing experiance ever! The gentleman that assisted me made my experiance SUPERB! super sweet and knowledgeable. Was super patient with me with finding the right size and style. But them red bottoms.....?
February 2021 by Liz Figueroa
Great costumer service. Sofiia was amazing, so helpful and very friendly. Got my first pair?
February 2021 by Lishya H.
I came here in October 2020, and purchased a pair of shoes. Before I came to the store, I called and made sure that I still have credit in their store. The manager, Liam, acknowledged it and since the credit was from years ago, they have to manage it with their headquarters. But, he said, for sure I have the store credit. He gave the great service during my visit. Fast forward a month after, I called and they're still working on the system to get my store credit refunded to me. They said it'd take 1-2 days to be cleared. During the holidays, I was so busy and forgot about it. A few weeks ago, I remembered and called the store and left a message since no one picked up the phone. Up until today, I still haven't heard anything. Wow, for such a high end store, why is it so hard to refund me my store credit or even being very informative and communicative regarding how you'll solve the issue? I heard ZERO, NADA ...!!! It's been 4 months, I have no hope they'll refund me the money.
January 2021 by Gretchen K.
Located on the third floor of South Coast Plaza outside Nordstrom's and across from Oscar de la Renta, this is a small boutique mostly featuring their iconic styles of high heels and a variety of other shoes. The location is small, which means they can only let in a very limited number of customers at a time during these times. (I believe there was 4 maximum when I got in line this past weekend.) After making a quick return at Nordstrom's, I decided to check out the boutique to avoid the downpour of rain. There was a good-sized line outside with visible markers to show 6 ft in the line and everyone seemed to be following them, thankfully. Eventually a clerk came out to check on people in the line and to answer their questions, while the customers inside began to wrap up their purchases. When she got to me, she immediately told me they did not carry the ballet flats that resemble a pointe shoe. (They only carry the pointed toe flats.) She was kind to offer to check if any of their other stores or retailers in the US offered them and she quickly went back inside to grab her phone. It was cool - she pulled up the finder app for the brand on her phone and showed that they were mostly sold out, due to the popularity of the style. She guessed these were seasonal and not going to be restocked. I did ask her honest opinion about sizing with the flats and she explained that it varies from style to style. She concluded that she didn't want to mislead me with information for the style of flat I'm looking for, but she confirmed the pointed toe flats they offer are usually small. I asked if she could recommend a local cobbler/repair person for their shoes and she gave me the business card. (I own a pre-loved pair of their heels but considered getting the heel taps replaced, along with some leather repair on the heel.) I didn't stand in line after that, as there was nothing else I wanted to look at. But maybe some day I'd come back and take a look.
December 2020 by Esther J.
Lovely store the staff was very nice. But the white young man who assisted me I'm ashamed for forgetting his name I think Tommy, anyway he looks 18 yrs old. But he was the most sweetest, kind, patient and very helpful employee ever! I mean I was look for a wedding heel size 41, and he went above an behind to help me try different styles in 41 85mm. Never let him go, just pay him more if he wants to leave.
December 2020 by Patricia Grayson
Victoria is AMAZING ... From the Brentwood store. So very helpful. Thanks Doll!!!!!!!!!!!!!!!!
December 2020 by Jeremy C.
Monica is probably the best employee in the store. so helpful and nice. always goes the extra mile
November 2020 by Andrea Andrea
No help at all . Beverly hills location is better , they help you choose the right shoes .
November 2020 by Bee ..
Had such a great experience at this location with Monica. I was hesitant to walk in because I was in a sweatshirt and leggings. I'm always very casual but I enjoy nice things when I do go out or get dressed up. Monica made me feel at ease and I didn't feel judged at all. She treated me so well and let me take my time with style and size options. I will definitely be back. Thank you!
November 2020 by Brittany H.
I love this Location! Every time I go there everyone is very sweet and helpful. They take their time helping you pick the right size since all shoes don't fit the same. Sophiia is the best in my opinion, she's bubbly and patient. I wanted a shoe and they didn't have my size and she found my size in the Vegas location and handled everything, she made it so easy!! Thanks Sophiia!!!
October 2020 by k s.
Sofiia L. helped me today and her service far exceeded my expectations. I had a complicated return from another store where the sales people were not very helpful. Not only did she figure out my return but she was proactive in helping me find a style that fit my needs, she brought me styles and showed me others on the computer. She searched other locations for the sizes I needed, and she was even able to help new guests as they entered the store at the same time as they were a little short staffed because of Covid. I'm very grateful for her help!