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March 2024 by Shinichi K.
I was there and try to wire transfer but things All Mexico here and I don't understand what is going on they are Mexico!l No English at all
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January 2024 by Tim K
Empty Bank without customers but Branch Manager will insist you have an appointment! 2 Star rating seems accurate. 10 year customer comes in once in 5 years and told to go away.
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January 2024 by Carlos Arellano
Better service that before
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January 2024 by Oliver
Stay away from this location!! If you come here with a scheduled appointment, expect to still wait for another 20 to 30 minutes!Forget about getting your documents notarized here, their staff is not trained for this. It’ll take them 10 minutes to research each document to see if they’re able to notarize it. A trained Notary should know what they’re able to/unable to do.
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January 2024 by Vanessa G.
Went in this morning to get some change, but this location is so slow. Took about 15 minutes in line just to get change. Only two bank tellers available while 3 other tellers were in the background laughing and there was about 7 people behind me. This location needs better and new bank tellers.
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August 2023 by Alejandro Arredondo
VERY BAD SERVICE I HAD A MEETING AND ARRIVED 10 minutes into the trade and he became very rude, very, very disrespectful
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August 2023 by Brooke A.
Be warned, do not come here and expect to receive good service. This was the most unprofessional staff I have encountered at a bank. Not only was their service slow, but their communication was poor and they didn't seem to know what they're doing. I would expect better staff at an establishment like this. Zero stars if I could, I am shocked!! It's unfortunate, I believe in second chances and came back to do just that... was disappointed again. Do not bank here!!!
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August 2023 by roger weik
Never pickup phone.Bank from Hell. Worst experience. Go to CHASE.
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May 2023 by Ariel V.
Another BAD BANK SITUATION--this time: BANK OF AMERICA, on 19th St, across from the gym there at Triangle Square, Costa Mesa, CA. This PERENNIAL LOSER BANK won't allow my friend any amount of his $16K from a SSI award. BofA admitted to the error (the bank issued incorrect name on a card) yesterday BUT today bank staff said, "WE DON'T KNOW WHAT TO DO, so staff closed my friend's window, leaving him to stand there nearly a half hour, as well as 1 teller and the L O N G line on a FRIDAY AFTERNOON, before a long weekend. This, after the bank's $3.7 billion agreement in 2023 to settle charges over widespread mismanagement of car loans, mortgages and bank accounts. BANK OF AMERICA STEALS MONEY. Watch your cash, y'all--we have a recession you know.
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May 2023 by Dan L.
I would give this Bank zero Stars if I could every time I go it always takes 15 to 20 minutes to do a transaction tell her standing around chit-chatting acting like the world revolves around them very annoying my next trip I will be closing my account as I'm tired of the nonsense and the disrespect . Additionally I have left messages with the regional manager and nothing has changed I highly advise you to go to another bank unless you want to waste half your life in line let them lose all their customers maybe they'll get the hint
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April 2023 by Антон Горенко
I don’t understand why such low ratings - this gives reason to worry, but. I came and they were friendly with me, both at the service desk and at the bank employee, Juan, even considering that my English is not very good, they did everything and I was very pleased with the service. Of course there is a waiting time, but how else?
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February 2023 by Walter Zeglinski
Refused to cash a payroll check because it was handwritten and refused to call and verify. No problems at cashing at any other Bank of America. Insulting to be treated like some kind of petty criminal like I'm trying to pass a fraudulent check. The problem with common courtesy and common sense is that it's not very common and never more evident than what I experienced at this Bank of America location. Would have given them zero stars if I could have.
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November 2022 by Leonel Miguez
This bank should close its doors, save us a the wasted time in long lines to get to the window and not be able to do the simple transaction of cashing a check. Should have gone to Chase
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November 2022 by Stephen
Bank of America is the worst. And this branch is terrible. Impossible to deal with, you should bank with chase.
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November 2022 by Stacy August
Horrible service. Here on a Saturday afternoon with one teller and a woman and a customer taking her time as the line forms