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October 2023 by Fernandoo Villegas
Very good service and cleanliness
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September 2023 by Kelene T.
Dear Cruise America: You rented us a vehicle (July 2023) with 8 bad spark plugs and a refrigerator that stopped working one day after we rented it, due to a corroded part. We learned this from the mechanic you assigned us to when we insisted the vehicle wasn't safe to drive 500 miles in the 110 degree desert heat. We couldn't drive it over 60mph without the engine sounding terrible. We lost 2 days of our trip while we waited for the rv to get fixed. It would have been 1 day in the shop if it didn't take Cruise America 4 hours to approve the repairs. The help desk said you'd reimburse us $50 for a cooler and $28 per day for ice. That's good. But when we returned the RV, we were told to return the cooler as well. It's your policy. Your policies suck. Makes no sense. The dealer said we can call Cruise America to lodge a complaint. When we did, we were told we can't talk to anyone to resolve this because we already turned in the RV. We hoped to talk it out, negotiate 2 days rental reimbursement and the $50 for cooler. Instead we had to send an email, wait 2 weeks for a reply, and I still don't see any reimbursement. The email reply agreed to 2 day rental and cooler reimbursement. We signed the form. It's been over a week and no reply or reimbursement. Also the couch had bad springs, sagged on one end. I give 2 stars because the 24hr hotline did respond and help us each time we called while on the road. The other beds were comfy and it was clean. Once repaired, the engine ran great and fridge worked. Also, charging per hour of generator time is unsafe and a rip off when you need cool air during a heat wave. On top of that, I'm responsible for filling up the propane tank (which I agree with) but charging us per hour to use it is BS. We managed to salvage a nice trip despite all this because we are positive people. But I won't be renting from you again.
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June 2023 by Jake S.
Worst Penske I've ever been to. Manager Juan was trying to nickel and dime me for everything. Showed up 30 mins past time and he charged me 2 HOURS!!! Gas was filled and he tried to say it wasn't filled. If you want to get extra charged for everything go here. I took a picture of gas, so I can show you how full it is. STAY AWAY FROM THIS PENSKE!!!
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November 2022 by Robert Guthrie
Very easy to deal with. Rented an RV twice and had a good experience both times.
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November 2022 by Rudy R.
Motorhome heater did not work. Motorhome battery would not hold a charge and was dead when I picked up the motorhome and the service agent said it was fine but it was not fine. I ended up having to use the generator more because of the batteries resulting in more generator fees. Also there was a water leak in the storage area where the spare tire is that got my gear and equipment wet. The folding table in the storage area was covered in some sticky substance and was unusable. Service agent told me to be back by 12:00pm. I was back before 12:00pm but the agent decided to help a customer that arrived after me. Then by the time the agent checked my motorhome back in it was after 12pm and he said I have to pay a fee and argued with me about it. Eventually a few days later they refunded me the extra fee which should not have been charged in the first place. This is bad customer service along with improperly maintained equipment.
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July 2022 by Michelle A.
I had a reset Igor a Penske truck. Apparently the location was at a small one man office location in a suite of offices off of Birch and Mac Arthur. But there was an out of date directory, no Penske trucks in sight, no one answered at the office for Nagashi Inc. and come to find out this online reservation was lined up as a One Way out of state. WHICH WAS INCORRECT, I ended up reaching ABC RENTALS which not only answered the phone the guys was extremely patient to listen to me try to explain what was happening. I don't know about you , but these days most people want nothing to do with your problems. These gentleman said they had a rental of exact size they needed and could get me going asap. I got there in less than 10 minute and was very relieved and glad to have come to this little tiny location in my backyard and got the full on friendliest treatment. I HIGHLY Recommend ABC RENTAL for a no nonsense moving truck rental experience. Harry was great and the gentleman who answered my call was beyond patience and helpful for us. Thank you !!!!
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May 2022 by Joseph M.
These guys run a top notch organization. The young man who checked us in for pickup was knowledgeable and friendly. Check in was quick, they gave a detailed explanation of how to use the RV and suggestions on where to refill the propane when we were ready to return the vehicle, which was super helpful as this was something I've never done before--it made the return of the vehicle easy and stress free. The RV was perfectly clean and in great running shape. My wife, two year old and I had an awesome time in the RV and I would fully recommend renting a Cruise America RV from ABC Rental.
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July 2021 by Matt P.
I rented an RV (Cruise America) from Juan Ceja. First of all, he is a super nice and honest dude. He helped me through the contract, and was extremely detail oriented. He also helped me with suggesting RV camp sites for my journey. Juan and his staff are pro's, and I will definitely be doing business with him again as well as recommending his business to all my friends. Keep up the good work Juan!
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January 2021 by Angelina E.
First time customer to RV rental All around awesome experience! The RV was clean, ready earlier than expected and more modern look inside than I expected. Towed a trailer with ATV's and the RV handled great. Utilized for family of 4. Slightly tight because my boys are grown but was the only one available due to the New Years holiday. We will definitely be return customers. Price was fair also and customer service ( Juan ) office manager was excellent!!!
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January 2021 by Amir H.
My girlfriend and I rented an RV from David and Juan and we were very impressed with not only the service but how friendly and helpful all of the staff were. The experience all around was amazing and we will 100% be coming back!
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November 2020 by Christina B.
This was my first rental with Cruise America & ABC. From the manager, Juan, allowing me to pick up the RV early, through to the drop off process, it was a great experience! The RV was incredibly clean & drove great! I will definitely rent with them again.
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October 2020 by Cynthia C.
Had a great family vacation. RV met all our expectations. Friendly service. RV was delivered clean. Would do it again!!
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October 2020 by Debi S.
We rented an RV through Cruise America, and the rental was outsourced to ABC Rent A Car. This was our first time renting an RV here. Juan was really a pleasure to work with and was helpful with answering our questions. He made sure we understood what we needed to do with the tanks, etc. prior to departure. The RV was clean, so it was just a matter of loading up our stuff and getting out on the road. It was a great trip and I'm thankful to Cruise America and ABC for helping to make it happen. We would definitely rent an RV again and hope that we will have the pleasure of working with Juan in the future!
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October 2020 by Rene T.
Great experience renting from cruise America. Staff was wonderful. So helpful and friendly. I will definitely rent from them again.
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September 2020 by Sami M.
The RV was outsourced to ABC Rentals in Costa Mesa, CA. The owner there was short and rude, hung up on when I called to ask a few questions. The RV had a terrible ant infestation that made our trip miserable. The couches, curtains and bed smelled like cigarettes. Two windows were missing screens, which was horrible because it was a heat-wave week and we couldn't open the windows.When I brought all this up with the manager at ABC Rental he just said he can't do anything about it, verbatim. This was the third and unfortunately last time I rent an RV from Cruise America.
