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September 2024 by Jacob Bolton
Dave, Joshua, Jess, & Danny helped me out a lot! I'm bikepacking along the Pacific Coast Trail. Had to get my bicycle maintenanced. Dave & Joshua replaced my casette & chain as well as inspected the bike & filled the tires.
Danny went out of his way to help me get some new clothes & didn't pressure me into buying anything. He made sure I got what I liked & answered all my questions patiently. Really satisfied with this REI staff. I signed up for a lifetime membership to REI as well!
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August 2024 by Java “javajolt” Jolt
I live in San Francisco and was looking for walking/hiking shows. I called REI in Corte Madera to check for availability. The salesperson I spoke to stated they had the shoes I wanted in stock. I told the salesman I would be there within an hour. A 40 minute drive and I was inside REI shoe department and the salesperson was not there. I told the salesperson why I was there. She checked the inventory and said they didn't have the shoes I wanted in stock. She called the manager and explained the situation to him and he did some looking with the same results "the shoes I wanted indeed not in stock'. Therefore I had a 40 minute drive back to San Francisco. I did not have the shoes I wanted and wasted over 2 hours of my day.
I'll never go to REI again, instead I'll go to Amazon where I should have gone in the first place.
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June 2024 by Jessica M
Love REI and their products and selection of outdoor gear. Quick service, friendly, knowledgeable. Reasonable prices for gear.
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June 2024 by Olga Samperio
Today I went to.the sale and when ti thw register the lady/boy make tons of excuses and TOOK me to pay.more than 15 minutes. A sime this item is not on sale would be sufficient at the whe I paid she through the item that I go. This person need much traine and people sails. ANd THAT IS WHY I DON'T BUY IN THIS STORE ANY MORE..
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April 2024 by Bryn Ossa
My partner and I went in for a couple backpacks for an upcoming trip and had spent about 2 hours painstakingly narrowing it down. As we were wrapping up, we asked an associate for some input and to make sure we'd considered everything, and to see if he had any input on one option vs. another. Conner was absolutely INCREDIBLE. He went into specific details about our options, pros and cons of each, appropriate sizing for our needs, pulled other options that would be worth consideration, and even pulled out his own personal backpack to look at while we were talking through options. I left feeling completely confident in my decision (a pack Conner pulled out specifically and helped me size), and having been shown all the cool features, best way to pack it for my needs, and was pointed to the packable packs that I wanted to make sure I had as part of my arsenal. Conner answered all of our many, many questions and spent so much time talking with us and giving a number of different scenarios that only someone who is an expert in their knowledge can give. Thank you so much for your time, conversation, and expertise, Conner!!
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December 2023 by Sergey Konovalov
I had an incredible experience visiting. Mr. Nathan was very polite and helped me pick out the best hiking equipment. He was very helpful and i will defiantly visit again.
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December 2023 by Ricky W
Variety, and some products on sale 30% off. Nice.
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October 2023 by Chris L.A.
Great products and people
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September 2023 by Chad
Not a fan of the staff in this store
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September 2023 by John McCory
Wide selection. Great brands
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September 2023 by Alex Arol
I just love this store!
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September 2023 by Larry McCullough
Prices are very expensive.
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August 2023 by Bill H.
Best outdoor sporting goods store in Marin. Good selection and for members, we get around 10% as a rebate annually. Also it's easy to order online at REI.com and return/exchange in the store. It's a classy store.
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August 2023 by Dave G.
This review is for the bike shop. The store itself is an REI. Nothing great, not horrible. The bike shop is probably the worst I've ever been to. And I worked in bike shops for about 10 years. I went in to have my tires set up tubeless on my mountain bike, and asked if they could replace the pads in my front brake. I had the new pads. It cost me $235 for the whole purchase, which was fine, they were new tires. The tires had been marked down and they initially tried to charge me the full price for them, and I always take note when businesses try to do that, because that's a lack of attention to detail, and a shady business practice. But the real bummer was they put the new pads in my rear brake. So the front brake still sounded like poop (which is why I bought new pads for it) and the rear brake, which I didn't have any issue with now had new pads. I asked them why they did this and they said the front brake still had some life on it. So I pushed the bike about 10 feet and grabbed the front brake and it sounded like heck still, so they put new pads on the front. Cool, but as I walked the bike home I noticed the bike had some resistance to it. Both new pads were dragging on the rotors. And not just a little. So I took it back, and the guy bleed my brakes a bit, and he really tried, I'll give him that, as these brakes are finicky as heck (they are SRAM), and I left with them a little better, but they pretty quickly snugged up again. I went for one ride, the rear brake drags pretty bad, and consequently sounds like poop too now. The REAR FREAKING BRAKE THAT HAD NO ISSUE WHEN I BROUGHT IT IN. So no, I don't recommend these folks. We also took my girlfriends bike in for a tune up and I'm pretty sure they wiped the bike down and gave it back to us. It had all the shifting issues it had when we brought it in, and they did address it when we brought it back, but come on. There's no integrity with these folks. DO THE JOB RIGHT THE FIRST TIME AND NOT WHEN SOMEONE CALLS YOU OUT ON THE SHIT JOB YOU'VE DONE.
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August 2023 by Arthur B.
This is a review based on approximately 60 visits to REI in Corte Madera over about 10 years. This Cooperative store, which is not your standard sell anything, do anything for more profit retailer, is populated by employee owners who, for the most part, really care about doing a good job and about selling you only products that they would, or in many cases actually do, use themselves. Compare that to your usual retail environment.So I trust in the quality and reliability of anything I buy here. When you need it to work properly in a wilderness area, or even when just casually cycling down the road, that is extremely important. Perhaps not your place if you're looking for quick fashion, but for people who do outdoor sports or other active pursuits, this is the best place to buy the needed tools and clothing.
