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March 2024 by Moses perez
I'm leaving this location a Super Negative review. For the service I was given over the phone.I asked to be helped by the morning onsite Notary I explained my situation and what I needed.I Was given awful customer service experience, no compassion, and a we don't provide notary service.To the owner of this location get a new set of team members or train your staff adequately have you not seen your Yelp and Google reviews you guys provide delinquent service.
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March 2024 by Gilbert Torres
Worst customer service at a UPS I’ve ever experienced. If you’re in driving distance, I would go to another one do not recommend this place whatsoever.
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December 2023 by Lorraine Zhu
The girls are excellent, providing service very fast and flexible.
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December 2023 by Normando
Very happy and pleased with the incredible service I received at this UPS location. A special thank you to both Maria and Diana for helping with the Notary Services, passport photos and other questions I had. Amazon returns are an easy breeze here. They have it all. Both Maria and Diana were very attentive and demonstrated such a positive happy attitude. Great place, great service! Cheers to this location.
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December 2023 by Yessica Hernandez
Went into this store and was greeted by a rep by the name of Maria. She was very friendly and knowledgeable, she explained all the steps I needed to take for a package return. She walked me through the process and and I was on my way in a matter or minutes. I highly recommend this store.
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December 2023 by Kelsie Council
Nobody showed up for work. Got there at opening before work and not only was the cage down, but the lights were off and there wasn’t a single employee to be seen. Four other customers were already there and said they hadn’t seen anyone. I had to leave to get to work on time. Totally unprofessional.
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October 2023 by Darcy
Impeccable, friendly, expedient, customer service by Diana. She always anticipates the customer's needs and follows through, and always going the extra mile. I highly recommend this location because of her. Thank you Diana!!!!
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October 2023 by Natalia Thayer
Worst customer service, attitude from girls working there every time I go there.Edit: I’m forced to go to this store because UPS delivers my packages here when I’mnot at home for pick up. I’d rather go to any other UPS store in Corona.
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October 2023 by El huevo Marron
The girls here gossip and talk loudly when they’re assisting customers. Don’t go here. They won’t even try to resolve issues.
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August 2023 by V B
If I could give this store "Above and Beyond Excellent" in Quality Ratings, I would! I was annoyed about making the shipment I had to by a deadline, and I walked out with a complete mood shift thanks to Diana. She was absolutely phenomenal! Professional, efficient, and her positive energy was calming and got me through a bad moment. She truly loves and takes pride in her work, and I noticed that the second I was greeted by her. I highly recommend this store.Thank you, Diana!
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August 2023 by Kevin Luong
if there is no star, I would pick no star instead of 1 star, I called today on July 31 at 1218PM, and asked if my package would be still available for pickup, the female staff hanged up the phone right before I tried to finished my conversation, I called back again, she hang up again, called 3rd time, no one pickup the phone. Was it how you treat your customer at this store? very upset ...
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July 2023 by KC C.
Dianna was extremely helpful and patient with my amazon returns that came in damaged. 5 stars for this experience.
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June 2023 by Wiki Wiki
I went in the other day and the two girls there didn't seem like they cared about good service at all. One was on the phone chatting with a friend while I needed help. The other didn't seem interested in helping me at all. Any questions I had were diverted to her coworker who was obviously busy catching up with a friend.
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May 2023 by bryan phan
One of the worse UPS store ever. The employees does not know what they are doing. They will nickle and dime you to death.
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May 2023 by Diaz Family
Want to acknowledge Diana and Maria very helpful every time I come by and come by at least 3-4 times a week for my Amazon returns. And every time these girls are excellent.
