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January 2024 by Jasmine B.
I walked into the location to drop off an item on 1/8/24 at 1pm.When i entered the workers stated they would be right with me.While i was standing in line someone walked in and walked right in front of me to the register behind someone who was being helped. When that person left the register they began to assist the guy and not even acknowledge the fact that i had already been standing in line waiting to be assisted. I left because i was so upset and felt that was very disrespectful.
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November 2023 by Dee
They answered every question and they helped us out the whole time we needed. Anica did a 100% great job.
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November 2023 by Natalie Guiza
Anica was very sweet and I didn’t know that I needed a box for my package to be shipped back to Amazon and she had an extra used one and packaged my return with no problem.
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November 2023 by Joseph Urenda
420 n McKinley is the best ups store in the county and I have been to 90 percent of them.. they have the best and most friendly service from management right down to the bottom
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October 2023 by Leslyn H.
I do a lot of business here.the employees are friendly helpful and professional. they help me with faxing , copies, emails, mailing shipping etcI highly recommend this upsLeslyn Hartley
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September 2023 by Amalia Reynoso
Really great customer service. The girl at the front desk was amazing with helping us with our needs as well as doing other tasks that needed to be done very friendly and fast.
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September 2023 by Monica M.
Anica is such a sweet and professional gal. She greeted me right away and assisted me as well. Great customer service!
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August 2023 by Luis Munguia
This place is a joke. Made an appointment for live scan. When I got there they said they tried to call and even said they left a voice mail. I pulled up my phone to show there was no missed calls nor voicemail. They didn’t even know how to respond to me showing them that they didn’t actually tried calling and never left a voice mail. Drive 30 minutes for nothing.
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August 2023 by Bryan Daniel
It was good service; just dropped off old wifi modem for Spectrum. We went to Spectrum to confirm it so that way we didn't receive charge for unused equipment.
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August 2023 by Giggles J.
Honestly the best UPS store. The employees that work here are so nice and helpful. I send out packages weekly and have the pleasure of seeing continuous exceptional service.
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August 2023 by Theresa T.
Terrible service! There was a line out the door. The lady didn't know how to ship a small envelope parcel and was saying it'd be $20 for a flyer to be sent! And said it was weighted a few lbs... for a piece of paper!!! When the customer was confused, she's like oh wait you can just put it in an envelope and it's $4.48. No duh! Then she charged him wrong so we all had to wait for her to fix his mistake. Waited 20 mins to return 1 amazon package without a box needed. Terrible. Don't go back until they hire people who know how to do their job.
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August 2023 by Shareen D.
The workers are always friendly but whoever owns this chain needs to seriously revise their pricing. They charge unreasonable amounts for EVERYTHING. To print a black and white copy, there's a $3.99 service fee and the copies are a separate charge. Their medium sized poly bags are $7?!?!?!?! Their SMALL boxes are $5?! To use packaging tape, even a piece, they charge?! It's actually insanity what a rip off this place is. At this point they should charge entrance fees. Do yourself a favor and come with your package prepped and taped and ready to go and if you need to print, go across the street to FedEx. 99 cents store also always has polybags and packaging things so swing by there first because it's guaranteed you'll always find cheaper things there.On the bright side this location does provide notary services as well as passport photo services!
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July 2023 by Lida T
I wish I could give the store manager and her attitude for ZERO!!!Annie made this location my favorite because of her nice attitude but not anymore from now on. I’m a business owner and I was general manager for 10yrs. Without Customers, you don't even have a job Adrina (store manager) !!! she is so RUDE. On the last visit, she charged me 5.25$ to print a label for me without telling me there is a charge for a prepaid label and my package still didn’t delivered to destination and today she wanted to charge me to tape my box!!!!!!! I’m still surprised this is not the way to make the business open!Hope the owner has a response for me!
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July 2023 by Jose Lopez
Went to this location this afternoon and the girls were amazing! They get busy but they were quick to get the line down! Hopefully I send out a package again soon so I can get those good vibes again. Thank you Adrena and Marissa!
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June 2023 by hasmita gandecha
Absolutely excellent customer service received from Anica. Very polite and helpful . Drove 15 mins from home to get her assistance. ❤️❤️❤️❤️
