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November 2023 by Kevin Owens
They have a great selection of shoes. The staff is very helpful and nice too.
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November 2023 by Mindy Wilburn
The staff there were not really well trained in how to handle a return, which is ok because I've been new before too. Though when I tried to help them with what other Sketcher stores usually do for returns, the two girls behind the counter called me a liar by responding with "no, that's not how they do it". Even then I figured ok, maybe it's a mall policy thing, so I'll go to the store I bought them; figured I would stop at this one though just because of it being close by work, I could handle this errand efficiently and then go to work. For future returns, girls, if you don't know how to do something, I would recommend calling a nearby store for assistance. Or it's ok to simply say I'm sorry, I can't accept the return for such and such reason. Giving attitude at the counter seemed to be a defensive measure but not necessary.
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October 2023 by Tim Philipps
My wife and I went to the Skechers at Sun Valley Mall during the evening of 10-10-23 to look for some shoes. We waited for several minutes while the cashier, a large female, was laughing and joking with three young males about her same age. As far as I could tell, no transactions were being conducted. No one else was in the store. We walked around the store and it was obvious we were waiting to talk to someone. While waiting, another female employee came out from the back area. She looked at us and returned to the back area after a few minutes. It was plain to see we were being ignored. After several more minutes with zero acknowledgement from any of the employees, we decided to stop wasting our time and went someplace else. I can't understand how socializing with three guys was more of a priority than doing one's job. It definitely reflects on the lack of management and in the end, cost the company a sale. I will never, ever, go back there again, nor will the rest of my family.
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August 2023 by John Cooper
Good selection and friendly staff.
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June 2023 by Svetlana Barzetti
Whoever the Manager was for Skechers on Friday (June 2nd) around 2pm, ponytail and heavy tattoos, was the WORST. Barely helping anyone, didn’t want to do her job, and had a major attitude problem with me and several other customers. I took my business somewhere else. Whoever made her manager, let alone employable, should be disappointed. We all have bad days but she was even giving attitude to a child saying “its not our problem we don’t have your size” like geeze?? Is compassion just non existent to her?
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June 2023 by Mac C.
I'd pass on getting shoes from here. They wouldn't exchange a shoe that was worn in the store to try it out. Only purchased it 3 days ago. The size was half a size too big which wasn't noticed at first due to thicker socks. They only offered to swap it out for the floor model which was in bad condition at the sides but hey if the original one which was in almost perfect condition except for a sticker at the bottom, didn't fit what choice do I have them to take their used condition shoe which god knows how many people tried. I get where they are coming from, from a business perspective but the lack of empathy from the store manager was astounding. Customer service was nowhere to be seen here. Just a robot manager running "customer service" for people that may want a human being behind the counter that isn't just sounding off policies and procedures. Too bad that this one instance will stop me from being a customer with this store again. And I'm a guy that usually buys shoes every two to three months. One instance has stopped what could have been a great shopping experience and a loyal customer of this store. Too bad.
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April 2023 by Mark Romero
we saw a nice pair of shoes for my wife but they didn't have the right size ?
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April 2023 by Martha Drumgold
One person helping people there weren't a lot of customers but the girl that was behind the counter she did not want to go and get any shoes she was very casual and despondent not good customer service I'll continue to order online
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April 2023 by Tim H.
I am not pleased with the customer service . Had to ask for help even with no one else in the store. The 2 girls were on their phone and seemed like it was a inconvenience to help and the phone was more important than the customer
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April 2023 by Isaul Cabrera
Clerk was so friendly and helpful, and I had a great experience.
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March 2023 by Andrea Lois
Amazing team! I ❤️ sketchers, it usually has a stench of cannabis and straight up mildew? but the workers are very good
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December 2022 by Esther C.
I was so thankful to be helped by Zulma over the black Friday weekend. I had a full Xmas list to be filled and she was very patient with me since it was what it look to be a very busy day. Zulma and who I think was the manager were so resourceful when they didn't have certain sizes or styles by offering to look at other stores or order online so I can get what my nieces and nephews wanted or something close to it. Ladies thank you for all the great service provided.
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November 2022 by Vanessa R.
Terrible customer service . Ladies in there are very rude and not helpful at all . Seems like they don't want to work there , if that's the case find another job . My first and last time shopping here . Also the manager needs to ACT like a manager and not laugh at customers faces . Please hire another manager that will care for customers !
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October 2022 by Robin Davidson
Shopping at the Sketchers shoe store was a great experience. I am leaving for a trip, and I needed a pair of comfortable walking shoes. I found exactly what I was looking for. The staff is enthusiastic and really helpful. Shopping here is a great experience!
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October 2022 by Madelyn Miller
Wonderful and helpful woman working today. Helped me with my reward points and chatted about all the shopping opportunities in store and online. Love Sketchers!
