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March 2024 by Watch Repair G.
Last bought a fridge, microwave dishwasher etc. Dishwasher had to be replaced... service and installation diepartment need better service men... My experience was very bad. If you can have the installation done by others go for it. Sales people are helpful. Their prices are compatible with other stores...
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March 2024 by Monica F.
Purchased a brand new GE washer there and had delivered. We installed the next week as we had some trim work to do before we installed. It did not work so callled Lowe's and tried to get them to send a new one but they refused and the sales person would not tell me her name and she hung up the phone on me. Would give her them 0 stars but the lowest you can give is one star.
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March 2024 by Tammi O.
Great customer service, I knew what I wanted and didnt feel sales pressured. I got a 5 burner gas range with a 5.8 cu/ft convection oven and a new hood. They're bringing it, installing it, and taking my old one away...bring on the holiday cooking!
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February 2024 by Mary F.
The contractor Lowes hired was Ariana Construction and they were to install my kitchen remodel. They did not follow safety guidelines in the containment of silica dust. This is only one of many things done wrong! The first day they left my kitchen which they demo'd, a toxic mess with silica dust everywhere. I refused to let them Work further without some cleanup,which as done haphazardly the next day. Silica dust is a toxic health hazard. With dust getting permanently imbedded in your lungs like asbestos . The company ignores the safety protocol to reduce costs, while impacting the health their employees and customers You think you are hiring Lowes with a decent brand name but in reality, for kitchen installations, you are hiring a really bad company that is subcontracting for Lowes. DO NOT GO TO LOWES FOR ANY INSTALLATIONS !!!!!
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February 2024 by Daksha K.
We bought a cook top it didn't look right we went to return it and the manager refused to take it back stated the warranty is only for 48 hours after purchase we went to return it within 60 days we will never ever buy anything from them again please whoever buys it make absolutely sure you want it or it would be a nightmare regreat not buying from Costco we will spread the news with our friends and families too to avoid shopping there really bad memory
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February 2024 by Peggy R
This Lowe’s store has an exceptional staff. Always helpful and knowledgeable. I took in a ladder to get the right bolts to put it together and the clerk not only found them , he put them in!
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February 2024 by Zeke Silva
Clean store but not a lot of staff to help you. Stock levels are always solid.
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January 2024 by Gabriela Angelova
Horrible experience with the customer service department in Concord , had an issue with my order she didn’t know what to say and transferred me to a plumber?! When he answered he had no clue why I was transferred to him, he put me back on the customer service line and they hung up! This is not how you want your employees to interact with customers.
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January 2024 by Steven Hanson
I was there to purchase heating pellets for a pellet stove. They were out of the "on sale" ones and had the more expensive ones, but they were not accessible and v ad to call in the forklift, but even then the packages they were stored on where so fragile that most of them had holes in them . Based on that, one could do better at other stores
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January 2024 by j smith
They need a water heater testing area to avoid unnecessary pain and suffering returns and build realistic quality controls that become normal safety mandates today regarding all gas maintenance issues noises?
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January 2024 by Laura Vasquez
Alvira needs to be fired. Completely unprofessional and super disrespectful. Because of her I will never return to this Lowe’s. Employees like her need costumer service training. She rolled her eyes at me, talk smack to me and did not know how to do her job. Lacked knowledge!
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January 2024 by Krisztian Orban
Like Home Depot minus the mayhem Danta’s vision of hell. Staff is helpful store is clean and you can buy a tool without having to wait for 3 different employees to unlock 4 locks,
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January 2024 by Jeff Wheaton
Great assistance with questions on products.
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December 2023 by Justin light
I stopped in for some gardening supplies. I was greeted by friendly store associates when i arrived. Everything I needed was In stock and there was a wide selection for all the items I looked at during my visit. thanks for the great experience!
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December 2023 by Paula Tleimat
Everything is well organized and had no problem finding help.
