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May 2022 by Halima N
Someone is not working they’re here to take their anger out maybe ! I have never been in such place they pull off all my hairs one of their workers was sick he was keep pulling my hair and scratched all my head with his nails, I’m in pain now since I went there I was not able to sleep out of pain my head is hurting so bad, It pull off all my papilla I had my worst headache and worst experience in my life also that worker was talking about his mom that her mom doesn’t have long hair omg what kind place is that they have to close this place !!! It’s dangerous after 2 years I was about to give my hair new look I toke care of it during all that time but they ruined my entire plan plus they are charging extra I literally paid 100$ and more for that service people please don’t even think about to go to this salon I’m crying now I’m going to see my doctor because my hair is breaking and falling if my doctor told me something dangerous I will go back there to solve what they did to me ! Pray for my hair I’m so scared ?Services: Hairstyling
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May 2022 by Ahmad Walid Aziz
Don’t go for the haircut or coloring cause the will take out your papilla!!!!!
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April 2022 by Bridget Canfield
Full service salon located inside JC Penney (** 3rd floor **) in the Sun Valley Mall, Concord, CA.
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August 2021 by Jules Scheibner Murillo
Deanna is amazing..Master hair specialist great w/color and cut
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February 2021 by Veronica
I went to this place to get my hair colored in November. I asked for the price for hair coloring they told me a price and I went there next day and there was a Pakistani lady, I don’t know her name saying different price for the same service. I happen to have a coupon for that place and when I mentioned about the coupon she again raised the price for the same service. And the service that lady provided was very poor they didn’t do it the right way so I asked her to fix it but that Pakistani lady who gave me the service was very rude and was arguing. I did got my hair coloring fixed but customer service was very poor. Not satisfied with overall service so do not recommend this place.
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November 2020 by Jeannette C.
I had my hair done on 11/11/2020. I always leave with such a beautiful haircut. My hairdresser Blanca, always does an exceptional job. She is very caring about my hair needs. This is the place for me. Kudos to Blanca
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November 2020 by Deanna Marie Rardin
Even if I didn’t work there I would continue getting my services and retail because the people I work with are very knowledgeable about hair and aftercare as well as the proper products to use for their hair.
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February 2020 by Monse G.
Alexis was great! She listen to my needs I had a horrible haircut experience at a different salon and she was able to correct it and get exactly what I wanted. She restored my confidence back with this amazing cut. She was explaining her techniques all through out, explaining what she was doing.... definitely will be going back to her
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February 2020 by May W.
We bought custom levolor shades here and I could not believe the low price. It was amazing. Our salesperson Bernadette was so patient and kind. I recommend buying window treatments here.
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February 2020 by Grace B.
I got my hair done by Alexis at the JCP salon inside the store... She is such a gem! I am so happy with my haircut. She was not only skilled but sooo kind! Very great experience. Thank you Alexis! :)
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December 2019 by Jane R.
I had my hair done there yesterday and not very good at all, they charge more than they tell you over the phone. When you call to speak to a manager, they don't care either! Would not recommend this place at all!
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December 2019 by Advocate L.
David from JCP Potrait Studio is horrible! I have never experienced such horrible customer service from an individual. He also canceled my appt without my consent ! Thankfully I received an email & I immediately rebooked it!
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December 2019 by Jenn C.
The mall... wow. It's just like malls anywhere in the country. Big, 3 anchors and I didn't dare venture inside the center of the mall. I haven't been inside a JC Penney's store in over 20 years -- but happened to find curtains I liked on the site and needed to return the curtains that didn't work out. I arrived an hour before closing. The doors were locked and a sign said "after 6, these doors are locked - use the doors on the 2nd level, closest to the freeway." No arrows, no map, nada. I went around the building and found a door that looked open -- and had to go back downstairs to the area right where I had tried to enter for my return. It's exactly like I remember any JC Penney's except a total disaster. Perhaps this is just what one should expect of the store looked just before the holidays. Staff are few and far between -- and there weren't a lot of customers, either. There was no line at the pick-up/returns area -- and the cashier was super friendly & efficient. I got my credit and got in more steps for my day.
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November 2019 by Patricia B.
It had been about 6 years since I had my hair done at any Salon. I decided to go from light red brown to Blonde and didn't dare try to Bleach my hair at home. Since I have a Penney's card I never use decided have my hair Double Processed and Cut at JCP Salon at Concord. Debrea Brown was the Stylist who had the task of getting the Red out and making me Blonde. She explained it might take more than one process to get the Platinum Blonde I wanted. She did such an AMAZING JOB!!! It took about 5 hours but I left the Salon with the Look I had shown Debrea and I paid Less than what other Salons charge. I can't thank Debrea enough for giving me the new look I've been wanting and my hair is in good condition for being bleached.
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November 2019 by Greg D.
I thought that J C Penney's had already gone out of business and was surprised to see this one as I have not been in one for years. Poked around for a while and this store feels like it is in a coma and on life support. I only saw one employee anywhere and this looks like a Polaroid photo of something from the 1980's. If you have kids and want them to ever be able to remember what the big stores of the malls looked like, this would be a good place to stop by and probably as soon as possible.
