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January 2024 by Ephraim Noorani
Friendly and knowledgeable staff
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January 2024 by ALEX HNRQZ
Took bit long getting service
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December 2023 by DAN APPLE GATE
Took bit long getting service
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July 2023 by A1youngboii
Don't go here they lie to you about your contract that you sign , they make you sign the contract and don't let you read it , the guy I think his first name is Christian but last name forsure ((((BATISTA)))) he wears glasses he will not let you see the contract but after seeing this post he might now let you guys, Avoid THIS GUY!!!! THEY CHARGE YOU FOR AO MANY CHARGES THAT ARE NOT WORTH THE LINE AND ALSO THEY WILL TAKE YOUR Trade IN AND SAY THAT YOUR PHONE YOU GET FOR FREE WHEN YOU SWITCH WILL BE FREE 100% BUT THEY WILL CHARGE YOU FOR THE PHONE STILL WHILE PAYING YOUR PHONE BILL. WORST PLACE TO GO TO THEY ARE CHARGING ME FOR THE PHONE AND I ALREADY GAVE BACK THE PHONES AND I CALLED CUSTOMER SERVICE 3 TIMES AND THEY DONT KNOW WHY MY PHONES DID NOT GO THRU. THEY WILL STEAL YOUR MONEY AND PHONES.
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April 2023 by Yvette S.
I chose their "24/7" locker pickup thinking it would be super convenient to pick up my new iPhone. Boy was I wrong. I promptly received a message that my order was ready for pickup. Drove about 40 minutes to get here. I arrived at around 6:15 (6pm is the store's closing time) and put in my info on the screen, clicked the security link I was sent etc. I expected a locker to open but absolutely nothing happened. The locker was stuck, I flagged down a guy inside to try to help me. He was useless, couldn't even get the locker to open for me. God forbid they lift a finger. Sure they were closed but 1000% not my fault the locker did not open! You cannot offer 24/7 pick-up and not give 24/7 pick-up.Ultimately, I had to cancel my order and now I'm stuck in this hell of a loop waiting for my trade-in device to clear for trading in again, and my "contract" to be fully cancelled to re-do this thing all over (at a different location, if that wasn't already obvious). Steer clear of this ghetto location.
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March 2023 by Jhovany O.
Horrible customer service. Considering I used to be a manager at a Verizon store, I understand what it takes to keep a customer happy. The first rep helped us out to buy a new phone and said he was unable to help us set up the phone because he had other clients waiting. This isn't all that bad though because I understand what it's like to have a busy store and clients waiting. He allowed us to stay and set up the phone on our own. After a minute or two the second rep, claiming he was a manager, came in and told us he was going to charge us $40 for setting up our own phone in his store. Didn't offer any help in any way shape or form but wanted payment for sitting in his store. Absolutely ridiculous. The bar has been set very low for customer service coming from a MANAGER.
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January 2023 by Carlos T.
Poor customer Service and security guard was very rude I'll take my business to another carrier.
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December 2022 by rudy moreno
I walked into the Commerce California store on Whittier boulevard to purchase a phone for my wife and I was greeted by it manager name Marcellus a light efficient and knowledgeable manager explained everything thoroughly I just wanted to thank him and refer you to him for any future endeavors or sales
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November 2022 by Jonathan Lechuga
I just want to say thank you to David G. He was a true help and really appreciate it, he knew what he was talking about and really tried helping me in many ways. Once he set up my phone after finding the issue e even offered a great $25 dollar internet plan which I’m consider!!!
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November 2022 by Tammy S.
Let me put this nicely.. if you want to avoid idiocracy then avoid this store at all costs. Worst Verizon experience I've had and I've never had a bad experience with any Verizon in-store visits.. what a waste of time
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September 2022 by Lisandro Moreno
best customer service from david!!!! he was very knowledgeable about the tech and help me choose the right phone for me.
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September 2022 by Just TellMe
We walked in to pick up a device we ordered online and Justin helped us. He was very helpful, very professional and answered all our questions. Thank you Justin.
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August 2022 by Regina Jurczak
Employee had zero knowledge on the phones or plans. She also had no knowledge on trading in a phone. She literally went to the Verizon website and read the website to me. Well I did that at home so......not helpful. Then when we chose a phone (on our own) she said she didn't know what phones they had in stock and had to go check. She came back to say they had no Motorola phones in stock. I feel like that is something that should be announced PRIOR to opening that day. Over all super disappointed.
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June 2022 by Mikuel F.
I would rather drive in traffic than go to this Verizon & it's waking distance. Went in for a store pick up (e-mail said it would take 2-3 hours to be ready) went in after waiting the time & was told it wasn't ready. Then the salesman Sergio kept insisting that we purchase one in store & let the in store pick up cancel itself. Which I should have watched out for cause he clearly only cared about getting his sale in store & even tried to charge us over what was quoted in the email. After an hour 1/2 apparently they thought it was fraud since he tried to upload another credit app he then gave the nastiest attitude & just got up & walked away with no explanation. I had to get up & tell the manager to finish the sale cause Sergio was so unprofessional. After they noticed things were going south they THEN processed the original in store pick up & said it was ready!!!! Save yourself the time & go to another Verizon in the area.
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June 2022 by Esmeralda Robles
I do not recommend going with Verizon. Once I hit more than 50 GB used they slow my internet. When I complain about it they say that there’s nothing wrong but I can tell you they don’t have high speed as they advertise and they charge way too much for the internet issues to be even occurring. Save your self your money and go anywhere else
