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March 2024 by Idar Nouti
Good collectionFair prices
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March 2024 by brando g
Staff talking loudly among themselves and not helping clients. Sold me a bag that was on a display even though another staff member told her there were more new ones. Never again.
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December 2023 by Brian Phan
Please timing you order this item for Brian Phan please ?
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February 2023 by Arlene L.
Happened to be at the store at the right time and bought a crossbody for travel on sale. Used it in Berlin and found the bag very useful: multiple pockets inside and outside, sturdy and strong magnet in the flap. Bought a Fanny pack but I haven't used yet. Loved that you can customize your bags with the free embossed tag. On a second occasion, bought a packable backpack on sale. Can't wait to use it. I like bringing an extra packable bag in my travels in case I need more space for souvenirs. The padlocks were on sale, two for $20. Been using one daily at work. Love the ease of using it. Thought it would be handy to have a passport holder around my neck at the airport, so I bought one as well. On a third occasion, I bought a small cellphone charger for travel. I still have yet to use it and find out how long it can last. Service? Very satisfied. Elizabeth was awesome. Another lady helped me set up my code for my padlocks. She was very helpful. Sorry forgot your name. I enjoyed going to this particular TUMI outlet in 3 separate occasions. The staff were great!
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February 2023 by Hang Nguyen
It’s a small store but it had the luggage we liked. 20% off the ticket price. They do have to go to their storage to get the luggage. It takes about 10 minutes. There were backpacks between 20-50% off. Service was good.
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November 2022 by Kumar Pat
Highly cost for unknown brands
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October 2022 by virgil alcantara
Love their customer service
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October 2021 by Aimee Gomez
Had a great experience. My fiancé was able to find the right laptop bag for work, got it monogrammed, and it looks awesome and I'm sure will last for some time.
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September 2021 by Amanda B.
Positive: decent selection of inventory. Negative: spent 15 minutes in store lifting and opening luggage NO ONE spoke or asked if I needed help. 3 people in the store. If you're planning on dropping $1k or more on luggage go to another location.
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August 2021 by Yehuda Nourollah
Amazing customer service I was helped by Cameron she was very sweet and took care of everything to make it as smooth and as easy transaction
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July 2021 by Danang Hastabrata
Cheaper and good items, the services are friendly, pleasant
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June 2021 by Alice A.
There is close to none after sales service. I was given the run around when asked about the 5 year warranty on my V3 roller bag. I purchased my bag in Oct 2019 and since I'm out of the 12 months "worry free" warranty I was told I'm screwed. You know it'd be nice if I even got a courtesy credit towards buying another piece of luggage. You don't need to treat your loyal customers all nasty. I'm totally disappointed and will never recommend Tumi to anyone. A little empathy for a customer and a bag whose seen 2 trips during COVID19 will go a long way. Mind you I own more than 9 products from Tumi.
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March 2021 by A Yeh
Good discounts.
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January 2021 by BigAl
Better prices than department stores and different designs
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March 2020 by Ihab Ghobrial
Best place ever to get shopping huge place huge parking or you just tour of different Brands and with high quality of customer service and high quality of material with a good price always recommended you to visit Citadel outlets in weekdays
