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November 2023 by Lia Mathews
Tell me why on Nov17, 2023. Your store managers and assistance managers won't OT can't help out the cashiers and check out even if only the express lines. Instead of strutting around like a peacock. Store # Logan Fiesta seminary in Ft. Worth, Tx
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October 2023 by ramon ramos
I'd give ut a ZERO.AWFUL ownership.They couldn't care less for their employees.
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May 2023 by Joanne Schuster
After getting home from shopping at Smart/Final Encino store I discovered the checker did not bag my box of $9 cookies. I was treated like a criminal when I returned the next day with my receipt to get my cookies that I had paid for. The manager told me she needed first to check the stores tapes before she would give me my cookies.She went in a little room to see the days tapes and left me standing outside her door for fifteen minutes, I felt humiliated. She finally came out and said she saw me and the checker on tape. The checker had dropped my groceries two times. I did not complain about that because nothing broke. Perhaps my cookies dropped out of sight at that time and ended up missing in my bags. I purchased $111.00 that day of groceries. I usually spend much more each week. I asked to speak to the store manager. She was also very young and told me it was company policy to watch the daily tapes. I am a senior citizen and have never been treated like that in a grocery store. I will never return to your store. I will go to other Encino Grocery stores where my large orders will be happily accepted. As I was standing outside of her room customers were coming and going and looking at me standing there. It was awfull.
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May 2023 by Boss Lady T
Today at Smart & Final on Hawthorne Blvd. I experienced back customer service with the manager. I called to see if an item was there and I was told yes. I drove to the location and the item wasn’t there. I spoke with the manager and I was told “ I should have asked for the manager”. So I asked the manager can you at least provide customer service and call another nearby location. The response was I can’t, I have something else to take care of right now. My question can another staff/employee call. No response. The manager proceeded to walk away. Poor Customer Service!!!
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November 2022 by Ilene Fulton
Kyle is a cashier at the smart and final grocery store located in Alhambra caHe threw my change at me and saw d I wanted to make sure your not stealing from the store so I have to check your cart ,, there was an Asian women in front of me and he did the same thing to her and said u people once he threw my change at me he made another racist comment and told the white guy behind me I don’t like those kind of people I will never ever shop at this store again besides that there aisle and line are horrible wait time is ridiculous , they also need to code there produce sectionSincerelyMs Fulton
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September 2022 by Patricia Torres
Your stores are great! Produce, prices etc. It is just disappointing rotisserie chicken can't be found in all locations.
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July 2022 by trevor manton
Worst online ordering service I have ever experienced!! Working on 2 full days wasted , between trying to email the help center and trying to fight my way through the check out process. If I hadn't used the product for 2 decades I would flat out never purchase from your business again. However on behalf of my employees who ask me to continue to buy your product line instead of finding a new supplier. I now will have to drive to 5 stores to get what I was trying to order on line which will waste atleast 1 more full work day and atleast $100dollars of fuel. Fix your website or you will continue to loose customer out of pure frustration of lack of functionality!!
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April 2022 by Danny B.
Two days I've been calling the corporate office, and for two days nobody has picked up. It just rings for 2 minutes and then disconnects. ANSWER YOUR PHONES!!!!!
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June 2021 by Marcella Marshall
Not happy with my experience today, nor the past few times... Super unhappy place. Store is in Huntington Beach, Adams/Magnolia. Today, the person at the check-out refused to check me out because I wasn't wearing a mask. I had gone through the entire store without a manager saying anything, yet refused to be served upon checking out. Even CDC guidelines states that no longer necessary to wear a mask if vaccinated. Get with the program S&F! Curious what you are going to do when June 15th comes around? I don't think I'm coming back. Sticking with Stater Bro's & Vons who do not treat me like this.
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May 2021 by Ronald Pivaral
I didn't feel so embarrassed today I came to Smart & final in Fullerton to buy some cereal for my kids and the the manager from that store had a tag on for 169 on cereal and they said that that product is not available on 169 and they removed the cereal from my purchase and they made a mistake on the price for the cereal and they say that can't honor that price on the cereal they said I had to take a full price
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December 2020 by vinny troccoli
HR not helping me out. They never answer the phone or calls back. Why don't they take care of there employees. 99 cent store HR is even more better than smart and final. Sad times we live in.
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November 2020 by Roger Barnhill
A delivey driver showed up at our house by mistake she was 4 houses away from where she was supposed to be. No big deal normally but with covid? She was coughing and could not catch her breath. I would really think qith all this going on she wouldnt be doing a delivery. I know the company will say drivers fault but they did pick it up to deliver it and there was no mistaking how sick she was.
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September 2020 by KETOmania
They have been refusing service to me since I have a disabilities and CAN NOT wear a mask will be filing a lawsuit. They have referred me to instacart which isn’t equal opportunity and it COST $10 for shipping
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September 2020 by Just Shell
No response to emails.
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June 2020 by Marisela Chavez
Earlier today I bought some raspberries. When it was time for desert, we noticed they had mold. I returned them to the store and Leonela (manager) wanted to only exchange them for more raspberries! I said no because we already had dinner. I told her her sign said I could get a refund on the produce. She didn’t believe me so I had to go take a picture of this screen. Then she said, “I’ll do it this time.” I told her you need to do it every time!!! You sign says so! Please educate your employees to be versed on EVERY subject of the store or don’t play manager. I should never have had to take a picture of the sign, she should’ve known that by heart. Her attitude should be better. It’s not a this time favor if the sign says I can get a refund!
