August 2021 by Candice R.
I've been calling this store since the weekend Saturday today is now Wednesday no answer since the morning they open the line is always busy to leave a message and their voicemail is full so I guess they don't care. I called because I wanna see if they have the crocs in stock the ones I am interested in and have my size because I went about a month ago they didn't have any they were out. So I called on Saturday no answer, I went to the store had a wait in the line and just to go in they did not have the ones I wanted and my size to avoid it all that they should answer their phones. All day their phones been off I believe because the phone line has been busy since the morning 10am-6pm! The girl told me they should get another shipment on Wednesday today is Wednesday! I've been calling because I wanna go buy them don't want to go for nothing away in the line if they don't have in stock to avoid all that.
August 2021 by Diana H.
went here with a friend and was profiled by the staff. i was wearing worn out crocs and they kept walking by us and looking down at my shoes, i was there to buy a new pair but never going back now
August 2021 by Aida L.
Today I went to this store. I was waiting outside the door and a lady was on her phone and noticed us after and she said "Go In " I was like ok. Then once I went to the cashier named Jennifer, asked would you like to donate today I said not today thank you . Then she asked me again not even the change . I said not today. Felt like she was a deb collector. I wonder if they get any bonus when someone donates. I just think everywhere you go and buy at a store they ask if you want to donate. Sometimes I do donate sometimes I say not today. I hope they understand-not every time I buy something I should donate. When I had told her not today
August 2021 by Jennifer K.
Don't go here. The staff aren't there to help you. I asked someone to find a size for me and she disappeared. The sizes are all picked over and you will not find what you are looking for. Shop online.
August 2021 by Chris Spurrell
This seems to be permanently closed??? What is happening. I tried contacting crocs support but all they do is tell me the official hours of opening. The store does not answer the phone either.
July 2021 by Reyna Salazar
Small store could get really packed but they have good deals on crocs.
July 2021 by Jackie Shana Burnett
Is in a very convenient spot. Crocs are the bomd, and you can wear them anywhere even in the shower I love them now after work I'm going to pick up a couple of Crocs for my girl and stop by harbor tools
July 2021 by Simply Christopher
Beware of their buy one get one free at Citadel Crocs Outlet. Cannot return per their policy verbally per managers. We asked politely if we can talk to the highest manager and said she was the one and added we have different levels of managers. Ok? Really!?What kind of policy is that? According to the receipt, no returns when it says or marked final price which it doesn't say at all n their posters/advertisement/ shelves signs even the receipt. She said that the company didn't send them the actual final price advertisement/signs. What kind of answer was that? So we asked the other manager with a different level (lol) and she said " the store told us that no return.." really the store only not the company Headquarters? Hmmm fishy. So we asked the other manager politely for at least a store credit and she said no we can't do that it's a store policy. I asked where is the store policy please show it to me. She replied we were told that we can't do a store credit. So we asked politely again if we can take their names and we'll call the headquarters to ask if they did that policy and who allowed them to be managers with different levels or if they can give us store credit. The other manager gave hers but the other one gave us attitude and said I can't give it to you and called security. So I said go ahead and call security. They called, we waited inside. So security came entered the store and went straight to the cashier. I shouted and said we're here sir. So he came and ask what happened, we explained this and that and they. We asked him why did the other manager called security? He was told that the other manager was not comfortable giving her name..... to make it a little shorter, they ended up giving us store credit. The one who gave us the store credit was the real manager and first time seeing her and the other girl who gave us the attitude and called the security wasn't there when we went back inside with the security. Nowhere to see her so we thought she felt really guilty of what she did to us. After getting the credit, we left instead of asking them why can't the other girl manager give us the store credit earlier. Sigh! These employees need at least a right training especially dealing with curious people and wants the right answers. I can write the whole story but not here though. So for those customers who had the same issues like this, please dont give up until you get the right answers and do what is right.
July 2021 by Aracely Zepeda
Well what can be said about Crocs, it's a whole other world, place was great, staff was friendly and helpful
June 2021 by Perla Collier
My granddaughter started wearing Crocs recently and loves the shoe. I have to take her word for it as she says the shoe is very comfortable. I just notice that people form lines to get into the Croc Store.
June 2021 by BabyFaceVisha
One of my favorite shoe stores , They’re really comfortable
May 2021 by Mireya Morales
Wide selection of footwear and not too crowded. Customer service is great
May 2021 by Anilu Castillo
Love going to see the shoes and to walk around nice people working there
April 2021 by Trice M.
lady at the door, Who is so rude! 45 minute wait with nobody in line. And no one in the store. I'm sure this is not her only complaint Desiree needs to be a nicer# Karen!!!!!!!!!!
April 2021 by Xavier Mendez
Happen to swing by at the store located at citadel outlet on the city of commerce Ca,