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June 2024 by Mrs. Santiesteban
Buyers: beware of return scam at this store!!they refuse returns from items with tags and receipts. Their managers are rude and are unprofessional. Made a purchase and came back to Hugo Boss Factory to return my items with tags and receipt. The manager Ali who wouldn't give me his last name today 6/23/24 at 11:45am said he couldn't return my items because they were wrinkled and he couldn't resell them. I've had them in my trunk and left them in the bag. When I went to the rack to get the exact shirt I was trying to return that also looked wrinkled, Ali the manager, still refused. I can tell this is not the first time he has done this. It is the first time I've experienced this with a return with tags and receipts. How do they get away with this?
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May 2024 by reymond raddington
Horrible costomer service！I went to this hugo boss store and bought 3 Polo shirts today I asked the cashier to put them in 2 bags. The male cashier refused me and said: We don’t give customers many bags, but I just want 2 bags to be packed separately. Maybe it was because he asked me which employee helped me today and I didn’t say it was him?
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March 2024 by william gorge
They refused return.even you have receipt
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February 2024 by Brian Mejía
Pauline was very great-an profesional . She went out of her way to help me out I’m truly thankful. Thanks Pauline your the best you really put a smile on my outfit
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February 2024 by nikhil bansal
Wonderful store with the best staff there
I met with an outstanding sales person who’s name is Ali
He’s the names person I met at the whole of the citadel outlets today
I like to shop a lot and I visit a lot of stores but people like him makes everyone return
I would highly recommend the boss people to encourage and keep more people like him
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January 2024 by DjJUICE RobG
The Female worker (heavy make-up) has zero knowledge of customer service or just plain COMMON COURTESY, I had to look at an item AROUND HER ,she never moved , she never asked if I needed help but she Seen Me reaching around her an off to the side looking , an she never BOTHERED , then they call.her to check customers out , WHY DOES SHE WORK , she never bothered to Greet me , smile , say hello , I paid , but that will be the last time I ever patronize that place , I should have put item.back
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January 2024 by Anthony Wang
I shopped at the Boss Outlet, Commerce #9149 on 11/23/23. When I arrived home and checked my receipt, I was double charged for my jacket. I only purchased one of OUTERWEAR JACKET - Dark Green - 42R.
So, I'm expecting a credit of $175.3, (half of the receipt). I went to the store on 11/24 to get a correction and the store agreed that a mistake was made but as of 12/29, the refund still hasn't been issued to my credit card.
Now, I'm starting to think this was duplicitous behavior by the store instead of an honest mistake.
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December 2023 by Anthony W.
I shopped at the Boss Outlet, Commerce #9149 on 11/23/23. When I arrived home and checked my receipt, I was double charged for my jacket. I only purchased one of OUTERWEAR JACKET - Dark Green - 42R. So, I'm expecting a credit of $175.3, (half of the receipt). I went to the store on 11/24 to get a correction and the store agreed that a mistake was made but as of 12/29, the refund still hasn't been issued to my credit card. Now, I'm starting to think this was duplicitous behavior by the store instead of an honest mistake.
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December 2023 by J B
One till open when there is a long queue of customers waiting. Staff unhelpful.
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December 2023 by ZarNi Htun
Great deals during Thanksgiving
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December 2023 by Rene Diaz
I went to buy a couple of shirts since I had tickets football games to attend, I did not use one shirt for one of the games. I had some guy Jose as a manager... when i first went into the store, he was at the door cheking some lady's bag like she was stealing something. Worse nightmare ever! I wasn't asking for my money back but credit... he was very rude and didn't even want to help, for a nice shirt over $100 THAT WAS NEVER USED.
I left the store but also left the shirt for him to know I did not care about the money... I called another manager(David), but they don't answer the phone at all. This guy José should not be a manager, he should be the security!!!!... he has no manager skills and no proper treatment. ? bad choice of store!
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December 2023 by Karen M.
Worst costumer service out all citadel outlets, the employers have the worse actitud and knowing that all the merchandise is expensive they should be willing to help you to expend your money Never going back there is prefer to take my business to armani ;(
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November 2023 by Abdelrahim S.
A very racist and disrespectful store manager David. The demeanor is so condescending and rude that its repulsing. He showed no class or etiquette in responding to our concern and refused to shake our hand on our way out. Their fitting room was closed 10 days earlier and my nephew bought a suit for his wedding, we asked him if he can exchange but his response and attitude was out fo this world.
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September 2023 by Kafama Göre (Ace)
Yes, it is high quality but expensive even though it is an outlet.
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September 2023 by edgar 09
The store has a very good variety and the day I went there was a 40% discount on almost the entire store.
