August 2021 by fatemeh adabi
I bought Aldo sandals. One pair thorn after 2 times of wearing that. The Aldo at citadel didn't accept the return. They just offered me new pair of the same sandal which I didn't want to use since I was not satisfied with them. And when I told them I dont want the same pair of shoes they told me it's your only option. You have no other option. Fortunately, the Aldo at UTC mal San Diego returned the money easily in a great manner. I will never go near this store again
July 2021 by Herbert Petty
Bought some chelsea boots... nice quality good price
October 2020 by Carla Andujo
I love their shoes
February 2020 by Neftali C.
First things first I don't mind Paying full price for nice shoes good customer service But when I spend my time looking for some pair of heels and I buy them full price and I am on my way home and I try to see how they look wearing both of them I come to find that they're different size shoes One was size 7 and the other was size 8 I called to let them know and they didn't have my size which was seven and I settled for 7 1/2 so I still settled to not have my correct shoes size As soon as I get there they hand me my new shoes and that's it I'm sorry and they expect me to just leave I would expect right away an accommodation for their mistake that they did. I had to tell them I expect a discount or something for my inconvenience the young lady helping me spoke to her manager and her manager said 15% off I immediately said I want to speak to your manager and a shock in my face when I find out the manager is the one who messed up my shoe because I asked him for the shoe size he gave me the box he rang me up I immediately said that's not enough for the inconvenience of my time my gas and I live far away He rudely said well what do you want exactly? I said more than that that's for sure And he immediately said OK what do you want very rude again I clearly said what I wanted was 50% off Then he responded well I can't give you that I could do 25% off I'm sorry but if you're asking me what do I want and you're not giving me what I want why ask me what I want in the first place I will never go to this place again ridiculous and the manager Juan wow not close to a manager that knows hospitality.
January 2020 by Tatiana Margarita Velarde Gallegos
Found a pair of shoes for $50!!! Love them!
December 2019 by Lily A.
Who sends the same USED shoes you returned 3 TIMES!!! The first time it happened I thought "ok no big deal" second time " everyone makes mistakes". But after a manager assures you he will make sure you will not receive damaged/used shoes and it happenes over and over, it's not ACCEPTABLE!! Sending people used shoes is by far the worse thing a any company can do, how poor is the management here for NOT ONE person to catch the fact that they are used ? Or is it that Aldo works this way? By sending USED SHOES ?! If they are damaged with your own products take the damn loss, it's not fair for clients to drive 30-40 mins 3 TIMES to exchange shoes because of your lack of responsibility. The worse part about this is the manager offered to refund me my money so "I wouldn't go through the hassle" basically telling me they were unable to fix the problem by Simply sending me a NEW PAIR as they should! Worse type of management.
November 2019 by Katherin T.
I wish I could give 0 stars. Because they have the WORST management. They have really cute selections but the service is awful.
October 2019 by Terry B.
I would not purchase anything here unless your 100% sure. I tried to return the shoes by policy and they claimed they were worn and could not do anything but store credit and will not supply any credit back on a store card or anything. I was looking to purchase 2 more shoes but this experience had me going to a different store. You must purchase today to get any credit. I will not be returning here and hope you avoid the same issue I had from reading this review.
October 2019 by martin kora
Good customer service
September 2019 by geovani Huezo
I bought a pair of shoes the price 130 dollar I used them two hours because it was lasted me poor quality I would buy never again
July 2019 by Lennon L
From my experience all the shoes I've purchased from any Aldo store usually last 3 months before the sole comes apart. If you're looking for something quick, cheap that you'll hardly wear this is your place.
June 2019 by Hortencia Sandoval
Love the shoes
June 2019 by Gloria Dunnican
I really like this store...great stock/inventory. Nice staff.
May 2019 by Adrian Arteaga
Great products all the time not too bad pricing customer service isn't focused on satisfaction...i feel like the the guy there on me like I was going to steal the item in question which was paid for... He was on me suspiciously...
April 2019 by Yazmin G.
ALDO always seems to have what I'm looking for. Some of my favorite shoes are from there. Bought my first pair of riding boats 8 years ago and they are still in great condition! Also, bought a pair of suede loafers, they are so comfy! Great quality shoes! The workers at this specific location (Citdel) are very helpful. They made great recommendations, and also conditioned my shoes before leaving the store. Always check for the always!